The Stem Reviews

Name: The Stem
Rating: 4.91

4.9 Rating 4,918 Reviews

98 %

of reviewers recommend The Stem

4.9

Based on 4,918 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Stem:

London’s sustainable online garden centre. Plant-shaped happiness direct to your door.

Visit Website

Email:

info@thestem.co.uk

Location:

London, ,
E10 7QP

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The Stem 5 star review on 3rd April 2023

1031

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got us as a present for my boyfriend while I was out of the country. He LOVED! Couldn’t recommend more”

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“I am so happy with my plants. Delivery was friendly and the quality of the plants is fantastic. I appreciate the absence of additional packing materials. They weren’t necessary as delivery was so personal and it’s much better for the environment! I wouldn’t hesitate to use The Stem again. X”

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“Beautiful plant delivered straight to my doorstep within only a few days - amazing!😊”

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“The price seemed a bit high, but you get what you pay for as they say so I went ahead and purchased. I received a lovely mature plant with signs of new growth. It was sent to me very quickly and was well packaged. I bought the grey pot for it at the same time and love it. Just hope I can keep the plant alive and healthy now - my track record isn't that good|! Thank you The Stem.”

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“Very sad to feel the need to write this review today. It's been months of watching my Money Tree deteriorate and today's ironic marketing email offering me 25% off it hit a nerve. Countless emails, up to a week waiting for a reply only to be asked questions I'd already answered or requested images I'd already attached. Two of my five stems have been removed now due to the plant withering away. And a third on its way out. I have done a LOT of research and it seems that these trees come with HEAPS of issues and quite frankly I'm wondering whether shops should even sell them. My local garden centre told me they don't for this exact reason. Anyway, back to why I'm giving The Stem such a low rating. I'm not new to plants but was new to Pachira. The potting mix took months to dry out and in 7 months I've only watered it 3 times despite it being in a bright south facing spot, I've since learnt it should have orchid bark and perlite in it, which it doesn't. The braids are so tight that they can cause numerous issues for the tree... Pretty but potentially harmful. I've lost countless leaves and now trunks. Despite all this and my many requests for a diagnosis so that I can attempt to save my tree I've gotten nowhere. Customer service pick and choose which part of my email to address (because I tried to give them all my care info and details) then getting passed onto James who didn't bother to read everything supplied and each of his replies is asking me questions I've already answered then taking a week to reply again (or not as the case seems to now be as I've been ghosted). I may appear ranty and annoying in this review but I'm fed up. My most expensive plant is falling apart and every time I have contacted other stores I shop at for help they reply promptly and efficiently with support. And yes these are all independent and small businesses.... It's just that they understand Customer Experience. I sadly won't be returning. I need to know I can rely on a store to help me out when something they sold me starts to deteriorate within weeks.”

Helpful Report

Hi Anna, I'm very sorry that you were not happy with the advice we provided about your money tree. We have a set of trouble shooting steps that we ran through, and we provided advice upon how to create the conditions for your money tree to thrive. As the plant was delivered 10 months (40 weeks) ago, in February, it makes it a little more challenging as the health will depend on the environment and care it has received in its home. Best wishes, James

“Have been really impressed! Website is good. Products are very affordable (much more so than other similar brands). Plants are excellent quality. Delivery has been reliable and customer service was prompt and useful. What is not to love! Thanks guys!”

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“Ordering process was smooth and the plants are great. Will definitely come back and order more!”

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“I absolutely love the Stem and is my number one place for all things Green and Beautiful.”

The Stem 5 star review on 11th October 2022

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“Speedy delivery. Exquisite plants as usual.”

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“Everything great and good value!! Thanks :-)”

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“The plant arrived and looks very nice and healthy - so far i am very happy :) I hope it will continue to be so going forward!”

The Stem 5 star review on 10th October 2022

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“My plant came in excellent, healthy condition exactly as displayed, would highly recommend.”

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“Plants came in a perfect condition , price is cheap compared to other websites and the delivery eas just on time and they followed the instructions i left , very professional and i will definitely buy from you again xx”

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“Excellent customer service, beautiful plants”

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“Plant's great, the fact it was hand delivered minus a bunch of cardboard even better!”

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“Lovely plant and great service, thanks so much!”

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“The plant is absolutely gorgeous, it’s true to size and healthy. I love it! Great service and they plant a tree when you buy a plant! What amazed me as well is that there is no package, the plant is delivered in its pot and thats it. I am really happy of everything!”

The Stem 5 star review on 9th October 2022

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“Good website, nice and easy and accurate purchasing experience. Food delivery and love the plant. Very happy”

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“Quick delivery and beautiful plants!”

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“Great products and fast delivery. The website is excellent as well, love how you can search and find plants to suit your needs and that you offer advice on upkeep.”

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The Stem is rated 4.9 based on 4,918 reviews