The Stem Reviews

Name: The Stem
Rating: 4.91

4.9 Rating 4,918 Reviews

98 %

of reviewers recommend The Stem

4.9

Based on 4,918 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Stem:

London’s sustainable online garden centre. Plant-shaped happiness direct to your door.

Visit Website

Email:

info@thestem.co.uk

Location:

London, ,
E10 7QP

Write Your review

Tell us how The Stem made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Stem 5 star review on 3rd April 2023

1031

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Loved my plants, they arrived in great condition and was kept up to date of delivery process:)”

Helpful Report

“Love the plant, it arrived very quickly. The care instructions are a nice touch.”

Helpful Report

“Great service and healthy plant. Arrives secure in a suitable box. Have ordered twice from this company.”

Helpful Report

“I ordered a plant from the Stem for my niece's birthday, and she loved it! The process was so smooth (I live in the US and she lives in the UK but there was no trouble with payment, delivery, etc). The plant arrived within the provided timeframe, and it's super healthy and vibrant. Thank you Stem Team!”

Helpful Report

“Quick delivery and a beautiful plant, even had a new leaf growing!”

Helpful Report

“Amazing customer service! My bird of paradises was a bit damaged during delivery, but James at The Stem responded quickly and issued a replacement plant immediately which came securely packaged and in wonderful condition. Will definitely be buying more plants from them in the future!”

Helpful Report

“Something went wrong with my order but luckily, the guys at The Stem were very quick to respond and amend it to ensure the person receiving my order was satisfied. Great products and a great team! Thank you :)”

Helpful Report

“Was delivered like this”

Helpful Report

“Very good service. Highly recommend”

Helpful Report

“Very good customer service”

Helpful Report

“Great service, well boxed and protected - arrived in excellent condition......👍 !!!”

Helpful Report

“Beautiful plant, more reasonably priced than other providers too.”

Helpful Report

“Second order and the plants arrived in fantastic condition, I am delighted and the plants were very well packaged. Highly recommend the stem”

Helpful Report

“Very pleased with my purchase. Firstly, my two plants arrived well packaged in a sturdy cardboard box. Secondly, the plants themselves were healthy with clean, glossy leaves and potted up nicely. Recommended.”

Helpful Report

“Great service - very sufficient and all flowers and pots arrived in good condition.”

Helpful Report

“just brilliant.... we are so happy with the service and quality of the plants from the team at Stem, couldn't recomend them enough.”

Helpful Report

“Received my plants within two days of placing the order. Excellent service, the plants were well packaged and very well presented. I would recommend.”

Helpful Report

“Plants were very healthy and arrived quickly. Packed with no plastic I could see, even paper based tape. All came with a bamboo stake, nice touch.”

Helpful Report

“Just what I wanted. I was kept informed throughout the process and the plant was delivered on time. Thanks 😊”

Helpful Report

“Will definitely be buying more from these guys and recommending them. Lots of choice, good information on all the options to make a decision, fast and simple delivery.”

Helpful Report

The Stem is rated 4.9 based on 4,918 reviews