Social Cat Reviews

Name: Social Cat
Rating: 4.74

4.7 Rating 2,113 Reviews

94 %

of reviewers recommend Social Cat

Company Reviews

Metrics

4.7

Based on 2,113 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The large majority of matches that I got were completely unrelated to my business category. I selected keywords relating to my business and most of my matches were still in other categories that were not relevant to me. Many of the members I was shown, are in follow and comment loops so their follower numbers are inflated and not accurate. I did have a handful of accounts that gave me great content and were nice to work with. It was definitely not worth the $179 for those few people though.”

Helpful Report

Posted 2 years ago

Hi Michelle, This is Jan from Social Cat; nice to meet you & thanks for the review. We agree there is more work to be done around the matchmaking system on our platform, and we take full responsibility for that. We do have more hands on deck now, and with this in mind, we should be able to build a bit faster. Please be patient in seeing this improve, as the algorithm behind the matchmaking system is quite complex, but rest assured, we take responsibility for improving our product based on feedback like this. Regarding the quality of the influencers, we do have a manual vetting process in place. When influencers sign up with us, we manually check their accounts. To be fully transparent, we do need to perform a manual check of our database to see what some of the influencers do after they sign up with us. Since we do have more than 10k creators on the platform, this takes a bit of time to go through them manually. Our team checks this, but to be transparent, we need to move faster. We're also happy to hear that you did find some creators that were able to satisfy your deliverables, and I am confident we will be able to improve and provide more of them. We would like to invite you in the future to try our product again (if you choose to cancel) and see the progress we make, free of charge. We're confident that all this experience will improve, as we're committed to building a product & business that serves small brands. Thanks again for taking the time to leave this review; we appreciate the negative feedback as well, and we will improve. Cheers, Jan

Posted 2 years ago

“The concept is great, just can't seem to get influencers to post in a timely manner. 80% don't respond or post after over a month.”

Helpful Report

Posted 2 years ago

Hi Zachary, We're sorry to hear this, and thanks for the feedback; we appreciate it. Did you get a chance to use any of the tools we have to prevent this? Our Report function available in your account will block the specific accounts, and our customer success team will get in touch with you and the influencer to solve this. It is essential to Report the accounts so we can solve this issue for you. Otherwise, we won't be aware of it. Our team will get in touch with you right now to get on top of this.

Posted 2 years ago

“Super cool idea Wish the website was organized better Instead of a list of absolutely everyone, collabs that are actually geared towards my niche When you accept or deny the collab, you need to go back out to the list, would be better if either the list gave a synopsis of the company and collab with the buttons or the next one automatically appears or there was a next button Appreciate new collab opportunities every day but the constant emails has my inbox full Products are fine”

Helpful Report

Posted 2 years ago

Hi Arielle, Thanks for sharing this feedback; the potential collaboration opportunities we send right now are geared toward your niche, but for example, if we do not have a lot of brands in that niche, the algorithm might suggest something a bit more outside of your niche. I think this might be the problem here. Also, we have a roadmap ahead with exciting new looks and features which are going to make the whole experience way smoother for you, as a Social Cat user (brand or creator) Please be patient in seeing these live as we are a small team here at Social Cat, but we grow fast and will start executing faster. We appreciate the feedback and shared it with our team in Slack. Cheers, Joe

Posted 2 years ago

“my only complaint is that on the partnerships/brand dashboard, when reviewing possible brands, it would be nice to have the little "about/ info" available to read right there vs. having to open a new tab to view the brand before deciding if interested or not. it would streamline the process more.”

Helpful Report

Posted 2 years ago

Hi Hannah, Thanks for this feedback; I just shared it in Slack with our team. Please be patient as we implement new changes to our product, but I think this is a genius idea. We're fully aware that we need to do better in terms of the user experience and ease-of-use and we do have a roadmap for this, made mostly from feedback like yours. Cheers, Joe

Posted 2 years ago

“We found the process of connecting with contributors was great and straight forward but the actual content that came back from it we don't feel would convert for us. Most of them would do a story upload of their box arriving and nothing more. Perhaps more ability to tick certain requirements off for what we would expect from them would be best. Overall our experience was good. Thanks!”

Helpful Report

Posted 2 years ago

Hi Natasha, Thanks for sharing your feedback with us; we appreciate it. We are happy to hear that the overall experience was great and you found it easy to match and work with influencers. In terms of the content provided, did you inform them about the deliverables they were supposed to meet? It is essential to let them know exactly what you are looking for in terms of campaign, placement, hashtags, and guidelines. Influencers you match with are already tailored to your needs, but they need that extra guidance to develop suitable campaigns for you. In 95% of the cases, we do see that brands provide precise campaign deliverables and guidance, and they obtain the exact type of campaign they are looking for. Our team will get in touch via email to discuss this more. Cheers, Joe

Posted 2 years ago

“I really enjoy the platform. It is easy to use and helps keep track of the creators, especially when they grow in numbers. I have not seen any results from the creators yet and have found working with some of them to be difficult and they do not always deliver the agreed content. I plan on giving it a few more months before I discontinue using it as a marketing tool.”

Helpful Report

Posted 2 years ago

Hi Bonnie, Thanks for the feedback; we appreciate this. We're happy to hear that the Social Cat system is easy to use and saves you time. On the other hand, please make sure to report the creators that are not delivering the content that was agreed upon. Our report tool will pause their accounts, and a team member will get in touch with both to solve the situation. We're aware we still have work to do on the product side after you match with someone, so we're gathering feedback and data on how to improve it. Let's connect via joe@thesocialcat.com and discuss how we can improve our product. Cheers, Joe

Posted 2 years ago

“I can see how it could be helpful for businesses just starting. But as a fashion brand looking to work with a specific kind of influencer it was pretty time-consuming to look through all the collaborations most of which were either mummy or home accounts. If you are a brand that wants to work with home-style accounts instead of fashion, I think it could be helpful.”

Helpful Report

Posted 2 years ago

Hi there, Appreciate the honest review; thanks a lot. Currently, we're working on acquiring a more diversified database of micro-influencers for brands. This takes a bit of time, especially because we reject so many accounts that are not respecting the rules to be accepted on Social Cat. We're also working on adding more filtering capabilities to be able to narrow down from specific niches. In this case, narrow down even more through the fashion niche. We appreciate your constructive feedback, and hopefully, we can be in a better position to help you soon. Thanks, Joe

Posted 2 years ago

“Great concept, unfortunately, a lot of the influencers have low engagement rates.”

Helpful Report

Posted 3 years ago

Hey Katheline, Thanks a lot for this review; we appreciate it. We're trying to acquire more engaged influencers on Social Cat and impose more strict rules to be approved as a micro-influencer. The process takes a bit of time, but ultimately that is the goal: have engaged, micro-influencers ready to help brands with honest product reviews. Stay tuned!

Posted 3 years ago

“Hi Team, The product is a great idea but your platform is a little difficult to track and you changed it in the middle of my subscription so I had to get used to another layout and set up half way through. I think you should have basically a spreadsheet style instead of a list where you can see all your different matches and potential matches in the different status'. The status' themselves could potentially do with some refinement and you need to be able to filter via the status' so you can work on a particular set of people, update them, check up on them etc. It is also worth noting that going through all the instagram accounts of the people I had matches with on one evening got me banned from instagram for a couple of days which was quite damaging so a drip feed would be better, or a warning maybe? Then you should propose templates of expectations for the influcers so we know what to ask of them and what is acceptable and what to expect, this was very tricky, wanting the most from people without wanting to offend them by asking too much just for free products. These templates or levels they could sign up to prior to contact so you know what you are getting both sides and it is more regulated. Thanks Sophie”

Helpful Report

Posted 3 years ago

Hi Sophie, Thanks so much for the constructive feedback, we took note of it and we will discuss this internally. I can see multiple ideas we could implement or add to our roadmap. I do like especially the one with the expectation template for influencers. At the same time, we do need to investigate the ban from Instagram. We're not sure entirely how is this related to us, to be honest, but we will have a look into it. Thanks again. The Social Cat Team

Posted 3 years ago

Social Cat is rated 4.7 based on 2,113 reviews