“Ordered items nine days ago. Goods still not
received. And you want me to give feedback on your service. Well surprise, surprise … it is diabolical. Would not purchase from the company again and will certainly NOT be recommending to family and friends.”
Hello, I’m so sorry Royal Mail didn’t ship your items, we have no idea if our items make it to you or not.
Please ring01457321697, email info@theskinbay.co.uk, WhatsApp or text 07817400368 this way we can help Royal Mail also email and text with shipping info so if it’s late your can contact them directly too to track your item.
Emmalee x
“Makes my skin feel clean only pea size is enough. Little goes a long way. Not drying, perfect for my combinated skin. This the best discovery of mine. With same brand SPF 💯”
“Thank you for your very efficient service. My products arrived quickly and in good condition. I’m very pleased again with your company. I will use you again.”
“I am very pleased with my product I ordered it is a lovely feeling on my face unlike some creams I have tried before hand, the service was first class.”
“The product ordered was not available i was not informed of this until I chased
the delivery. Money was taken and an alternative offered . The original product was 50ml I received the alternative product which was 30ml but the same price. Not very happy 😕”
Hello caryl
The mineral radiance has had a turbulent manufacturing process this year and has been taken out of stock.
I personally had been trying to find products from other clinics in my area to full fill orders
The Cliniccare Dermo corrective which is wonderful @ £44 and 35ml and I gave you a £4 discount as the alternative.
I did my very best for you under the circumstances out of my control
Emmalee xx
“Nice to find a company that offers reasonable prices for high end expensive skin products, that are good and do work, I have bought several items from TheSkinBay since I found them online and have been please with the results each time.”
“Lovely phonecall from a member of the team reassuring me regarding a question about the liquid Moisturizer.
Really appreciated it and found helpful.
Will start to buy more from the skin bay as their customer service has high standards”
“I have been using Clinicare products for a number of years now and previously could only purchase through a 3rd party vendor, who had an account with Clinicare. Making it difficult and long winded when it was time to replace products. Out of curiosity I googled Clinicare and was so happy to find an online supplier through The Skin Bay!
Elated, I ordered my required products (cleanser & serum) at a price I was happy with and they arrived within a couple of days.
I am so happy I can now order whatever I need with convenience!”
Hi Karis,
Thank you so much for this review! We are so happy to supply you with Cliniccare and indeed we aim to cut the long winded process of purchasing through a 3rd party vendor, we have pride in our fast shipping times so you don't have to wait.
Thanks again :-)
Emmalee - Founder, TheSkinBay
Hello Lara
The item you ordered and the item we posted are the same and correct items
If you require the pump version this is only available in the 100ml size
Please could you update the review as this is very damaging to my small business x
Hello Andrea, we have searched our emails and cannot find an email from you,
the information regarding your item from Royal Mail site
Your item was delivered to your Safeplace on 11-04-2024.
We've left a card at your address with the Safeplace details
please call 01457321697 for support
confirmation image looks like a grey shed with clothes where the item was left for you.
please can you change your 1star review when this is resolved
founder
Emmalee
Posted 7 months ago
Hello Andrea, we have searched our emails and cannot find an email from you,
the information regarding your item from Royal Mail site
Your item was delivered to your Safeplace on 11-04-2024.
We've left a card at your address with the Safeplace details
please call 01457321697 for support
confirmation image looks like a grey shed with clothes where the item was left for you.
please can you change your 1star review when this is resolved
founder
“I’ve ordered enzyme peel with the fastest delivery that you propose on your website and still haven’t received anything. I’ve called and text you, you’ve sent me the Royal Mail tracking number but until this day (11/04) I haven’t received either the parcel either my money back as I’ve asked.”
This one star review is for Royal Mail not us, we took your order parcel it up gave it to Royal Mail to deliver. We gave you the tracking number to track it. We tracked it for you and they have lost it. We replaced it. Also please review this one start review as it’s not us. That failed. It was Royal Mail.
