“I ordered Skinceuticals sunscreen which I have used for many years, always purchasing through TheSkinBay company. For reasons beyond their remit this item became unavailable. Emmelee personally called me to explain and offered a substitute which I accepted. This has proved to be a very good product which I am more than happy with. I appreciated Emmelee's care and advice and highly recommend this company”
“Fast delivery and easy website to use
One time there was a product out of stock and Emma Lee text me personally to give me an update this is amazing customer service from an online company nowadays
Thanks again”
“I am enjoying the collagen, I like the peach flavour and there is no slime element to the drink, but have only been taking it for less than a week so no visible results yet.”
“You advertised a 24 hour delivery service that cost £9 for my order to take 48 hours to be delivered . You blamed Royal Mail but you shouldn’t offer this service if Royal Mail don’t fulfill your delivery offers.
I said I was unhappy and a first time customer and all I received back was that it was royal mails fault! Not good customer service or delivery”
We provide options of 24 and 48 tracked and insured delivery service this is an aim by Royal mail the only guaranteed service is the guaranteed next day delivery. This is explained when you choose your delivery on how quickly you need your parcel at busy times 24 and 48 are not promised the only guaranteed service is the guaranteed next day of the delivery product supplied by Royal Mail. We will always help you find your products and parcels. We are not the shipping service.
Emmalee x
This is an unfair review on us. We did everything on our power to get you the parcel. It has absolutely nothing to do with theskinbay when Royal Mail lose your item.or are late we can’t control that at all
But we will always have conversations and talk to them on your behalf. You can also ring Royal Mail yourself. They send tracking details via text and email to track your own parcels. Your service of delivery and discussion can also be directly with them. Please review this one as it’s extremely damages on our business And all I’ve done for the past five years is have no sleep and miss the growth and evolution of my family to build this business and this is extremely sad for me.
“Website easy to navigate, product available at a good price, check out was simple to complete. Product was dispatched quickly and arrived in good condition.”
