“Great selection of excellent Japanese knives. Quick delivery and my partner loved the knife I bought as a Christmas present. Great quality and beautiful craftsmanship”
“Sharp chef attached part of my order to the outside of the box and the couriers lost it. Sharp chef replaced it, but did not send it next day delivery. At this time of year heaven knows when I will receive it”
Hi William, as discussed by email we are very sorry that the missing item was dislodged by UPS.
Thanks for letting us know so quickly after receiving the delivery, we managed to get a replacement shipped out to you that day.
We posted the replacement scraper using Royal Mail 1st Class. By rights that should be a next day service but I appreciate in December that is slightly slower and we should have used special delivery as we do for all new orders.
We will keep an eye on the tracking and dispatch a replacement special delivery on Monday if required.
“I have been wanting a Japanese kitchen knife for quite a while now. I purchased a Sakai Takayuki VG10 33 Layer Hammered Damascus 170mm Santoku with American Cherry Handle. Damn, this thing is sharp and an absolute pleasure to use. This knife is a work of art and a testament to the Japanese craftsmen that make them. I cannot recommend strongly enough.”
