The Secret Garden Reviews

Name: The Secret Garden
Rating: 4.88

4.9 Rating 514 Reviews

97 %

of reviewers recommend The Secret Garden

4.9

Based on 514 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Secret Garden:

The Secret Garden is a jewellery business in Basingstoke owned and run by Milena. Milena imports jewellery: silver and semi-precious stones from Italy and Mexico, and Baltic amber from Poland, as well as design her own brand MILENA.

The Secret Garden 5 star review on 3rd December 2024

Anonymous

Anonymous // 01/01/2019

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“Very pleased with Nomination charms received, prompt delivery.”

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Posted 11 months ago

“Received 3 nomination charms which are as lovely as I expected. Many thanks”

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Posted 11 months ago

“Great choice of Kit Heath earrings. I ordered 2 pairs which arrived quickly and in perfect condition. Very satisfied!”

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Posted 11 months ago

“Always know where to go for my Trollbeads Great service as usual.”

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Posted 11 months ago

“I ordered a watch for next day delivery as gift, first thing in the morning I had a message keeping me updated that the watch would have to be ordered in and then sent out. Very fast at responding to emails & kept me updated. Super happy with the service and the watch. Would definitely recommend.”

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Posted 11 months ago

“Pleased with this purchase - brooch looks well made and was delivered very promptly”

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Posted 11 months ago

“I have nothing but the best things to say about this place. Beautiful pieces, good prices, great savings around holidays. The staff are amazing and the service is always first class. One of my favourite shops for jewelry. Thank you team!!”

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Posted 11 months ago

“This is the first time that I have used The Secret Garden, I was very impressed by the service I received. My niece loved her nomination charms which arrived in plenty of time for her birthday.”

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Posted 11 months ago

“Very happy with purchase of a nomination charm,love it,very helpful on the phone when they didn't have another charm in stock,fast delivery too.”

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Posted 11 months ago

“Excellent communication no problems”

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Posted 11 months ago

“Very nice jewellery and excellent customer service. Thank you”

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Posted 11 months ago

“Absolutely love my necklace and jewellery and delivered quickly and in nice box”

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Posted 11 months ago

“Stunning bee earrings, bought as a Christmas gift. The Secret Garden always have such a lovely range of jewellery at really competitive prices. Customer services are excellent too and fast shipping. Highly recommend this company.”

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Posted 11 months ago

“Fantastic charm and fast delivery”

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Posted 11 months ago

“I have bought several lovely Tanguis Jackson silver earrings and bangles from the Secret Garden. Always delivered as promised and in excellent packaging. I will be back for more! On occasion, I have received brilliant personal service from the Secret Garden.”

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Posted 11 months ago

“I was trying to get together a little set of Milena Jewellery to give to my wife for Christmas. Because they were not cheap, I had to stagger the buys to fit with the times I got paid. When it came to getting the Milena Amber bracelet on my Amazon wish-list, it was gone. Slightly frantic, I googled the item name and the Secret Garden item was near the top of the image results, for slightly cheaper than on the other platform. I gladly paid and got free postage, that was fast despite this and signed for, not Evri or anyone bad like that. They got me out of a pinch and sent the item really quickly, so that was one less thing to worry about, now the wrapping! Thanks again guys!”

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Posted 1 year ago

“I cannot fault them,they are a brilliant firm to deal with.I got immediate responses to my various enquiries and the order was dealt with within 24 hrs.The jewellery is beautiful and my daughter in law is delighted with it. Thank you Secret Garden, I won't hesitate to order from you again.”

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Posted 1 year ago

“Prompt service and excellent customer service”

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Posted 1 year ago

“Brilliant thanks”

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Posted 1 year ago

“Good service and delivered on time”

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Posted 1 year ago

The Secret Garden is rated 4.9 based on 514 reviews