The Secret Garden Reviews

Name: The Secret Garden
Rating: 4.88

4.9 Rating 514 Reviews

97 %

of reviewers recommend The Secret Garden

4.9

Based on 514 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Secret Garden:

The Secret Garden is a jewellery business in Basingstoke owned and run by Milena. Milena imports jewellery: silver and semi-precious stones from Italy and Mexico, and Baltic amber from Poland, as well as design her own brand MILENA.

The Secret Garden 5 star review on 3rd December 2024

Anonymous

Anonymous // 01/01/2019

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“Very happy with the Kit Heath initial pendant. Excellent service from The Secret Garden, will definately use again.”

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Posted 10 months ago

“Great products, great prices, regular updates and reliable deliveries. I would definitely recommend The Secret Garden to anyone who's looking for something a bit different.”

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Posted 10 months ago

“No problems at all item as described fast delivery”

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Posted 10 months ago

“Quick dispatch and very reasonable prices! :)”

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Posted 10 months ago

“Very happy, good discount and items bought as described and high quality”

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Posted 10 months ago

“Brought some lovely Kit Heath earrings from Secret Garden. A lovely shop with attentive staff willing to assist when needed. Highly recommend a visit.”

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Posted 10 months ago

“Ordered a nomination charm for my granddaughter’s birthday. Lovely website, lots of choice, easy ordering process, fast delivery & free postage. Very happy!”

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Posted 10 months ago

“I purchased nomination charms at a great price”

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Posted 10 months ago

“One of the beads (the big one located in the center of the necklace) had dark marks on it. Since it was meant for a gift and I didn't have time to get a replacement, I gently cleaned it. It took a long time to clean, but in the end, it looked presentable. The same bead had some production lines on it too (it wasn't perfect), and I hope it won't crack. I wouldn't recommend the shop to others, which is a shame because otherwise, the necklace was cute, and the delivery was quick.”

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Posted 10 months ago

“I'm really happy with the product. The packaging was really nice the bracelet was protected very well. It was delivered very quickly. I will order again. -Katerina Ivanova”

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Posted 10 months ago

“I love the Secret Garden. They always provide the best service. I bought a couple of Trollbeads items and they arrived really quickly and at a good price. It's a fantastic, independent jewellers.”

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Posted 10 months ago

“Very nice jewellery and excellent customer service. Thank you”

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Posted 10 months ago

“Lovely family run business been using them for years top class service”

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Posted 10 months ago

“The Secret Garden has always been very helpful. Excellent customer service and fast delivery.”

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Posted 10 months ago

“Fast efficient delivery service”

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Posted 10 months ago

“I was looking for Trollbeads and The Secret Garden were able too help with what I was looking for. Very helpful and quick to post out.”

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Posted 10 months ago

“Lovely ring and quick delivery very happy”

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Posted 10 months ago

“Lovely website and the store owner was very helpful. My sister was very very happy with her beautiful bracelet . It was also delivered much faster than I expected.”

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Posted 10 months ago

“Fantastic and very speedy service would highly recommend. Good prices too!”

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Posted 11 months ago

“Love everything I have received from this shop. Packages come quickly and they have a great selection of trollbeads.”

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Posted 11 months ago

The Secret Garden is rated 4.9 based on 514 reviews