The Secret Garden Reviews

Name: The Secret Garden
Rating: 4.88

4.9 Rating 514 Reviews

97 %

of reviewers recommend The Secret Garden

4.9

Based on 514 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Secret Garden:

The Secret Garden is a jewellery business in Basingstoke owned and run by Milena. Milena imports jewellery: silver and semi-precious stones from Italy and Mexico, and Baltic amber from Poland, as well as design her own brand MILENA.

The Secret Garden 5 star review on 3rd December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick postage. Discount really helped too! V good service, thankyou!”

Helpful Report

Posted 1 year ago

“Quick delivery had no problems at all”

Helpful Report

Posted 1 year ago

“First time ordering from this company. Delivery was super quick..I ordered on the Saturday morning, my parcel was dispatched same day and arrived on the Monday and that was with the standard free delivery. This will be my go to place for Trollbeads from now on. Highly recommend”

Helpful Report

Posted 1 year ago

“Customer service was excellent. Fast and efficient service. Love my purchase. Will purchase from this company again.”

Helpful Report

Posted 1 year ago

“Fantastic service fantastic customer service and most of all fantastic fast delivery can't fault this company 5* from me.”

Helpful Report

Posted 1 year ago

“Brilliant! I rang up to ask for some advice. I ordered 2 different sizes of a ring to make sure I got the right fit; then kept one and returned the other, and The Secret Garden were so helpful every step of the way, with such a quick service and response. The website is also very good and easy to search & navigate. Thank you! I wish I lived closer to visit the shop!”

Helpful Report

Posted 1 year ago

“disappointed and will not be buying any more, ever again!”

Helpful Report

Posted 1 year ago

“Love The Secret Garden - it's my go to jewellers for Trollbeads. Free and quick delivery on orders over £20, excellent customer service and worth subscribing to their email updates for great discounts and offers”

Helpful Report

Posted 1 year ago

“Very pleased with the prompt service & quick delivery, would not hesitate to order again”

Helpful Report

Posted 1 year ago

“Pleasant shopping experience from start to finish. Delighted with purchase.”

Helpful Report

Posted 1 year ago

“Orders are always delivered on time. Have always received satisfactory service. Long may you continue. J Spalding”

Helpful Report

Posted 1 year ago

“First time of buying from secret garden and will most definitely use them again. The service kept me up to date regarding my purchase which was a very quick turnaround. We’ll done secret garden”

Helpful Report

Posted 1 year ago

“Very easy to deal with, quality products and super fast delivery! What’s not to love!”

Helpful Report

Posted 1 year ago

“Quick service and good prices, however, the necklace I purchased came with a box chain which wasn’t the case in the photo (or other websites selling Heritage jewellery). I would also have preferred the original Heritage packaging.”

Helpful Report

Posted 1 year ago

“Received the very lovely Butterfly Bliss Troll Bead. However as it was a gift I’d have preferred it to be in a box rather than the drawstring pouch it came in. Contacted The Secret Garden who kindly sent out 2 Troll Beads gift boxes immediately Great customer service- thank you”

Helpful Report

Posted 1 year ago

“I've bought several items from The Secret Garden and I've been pleased with the price and quality of the pieces, the packaging and the delivery times. All excellent.”

Helpful Report

Posted 1 year ago

“I have used secret garden on many occasions, their product availability and service levels are second to none. Would highly recommend.”

Helpful Report

Posted 1 year ago

“There was a problem with delivery which was bought as a christmas gift. This did not arrive. Had to wait around six weeks before secret garden refunded money. Was continually asked to give it another week to see if royal mail delivered. Clearly this was not going to happen because we knew it had already been delivered to wrong address.”

Helpful Report

Posted 1 year ago

“Fab site to buy off. I’ve bought lots of nomination charms and really pleased with all of them.”

Helpful Report

Posted 1 year ago

“Mrs Lewis was delighted with her Xmas present. but her mean sod of a husband hasn't taken her out anywhere to wear it yet!”

Helpful Report

Posted 1 year ago

The Secret Garden is rated 4.9 based on 514 reviews