“My order didn’t arrive and I had no replies to my emails via various platforms. There was no phone number to call. The order was a gift for a friend which meant I had a last minute scramble to source an alternative. With no communication I had no idea whether the order was coming or not.
I eventually received a refund.
The fact I have received an email asking for a review of my recent purchase shows that their customer service still needs further work.”
Hello,
I'm so sorry your order didn't arrive and that our customer service has been such a bad experience for you! That is really not what we want at all! We're still a very small team and know that we need to improve, so again I'm sorry.
If your order is the one I think it is, it looks like it was damaged in transit which was why it didn't arrive on time. We do try and get these sorted out and a new one sent out as quickly as possible. But again, I'm sorry we weren't able to this time.
We want reviews both good and bad. And although I hate a bad review, thank you for your review because we will make sure we do better going forward with our customer service.
Thank you, Florence
“Been drinking pickle house tomato juice for over a year very tasty on its own excellent bloody mary picle and horseradish flavour not easy to get quite expesive but worth it”
“Love these products, best Bloody Mary by a country mile and I thoroughly recommend a cheeky pickle juice, vodka and ginger ale cocktail! I’m off to places another order now.”
“We absolutely love the Pickle House spicy tomato juice. We give it to all our friends as presents as I think it is the best one on the market. It's a great hangover cure, makes a great bloody mary, I heat it up with consomme and vodka for a hot and spicy winter warmer and put a splash in my prawn cocktail. Or just a shot in the morning when you need a little pick me up! Please bring out a ketchup version....!”
