THEHOTTUBWAREHOUSE.CO.UK Reviews

Name: THEHOTTUBWAREHOUSE.CO.UK
Rating: 4.81

4.8 Rating 313 Reviews

96 %

of reviewers recommend THEHOTTUBWAREHOUSE.CO.UK

Company Reviews

Metrics

Info

4.8

Based on 313 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0191 258 2220

Email:

mail@thehottubwarehouse.co.uk

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THEHOTTUBWAREHOUSE.CO.UK 5 star review on 1st July 2024

Richard Robinson

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 13th April 2024

Gavin & Gillian Mallaby

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 27th March 2024

Mark Winter

106

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely people excellent service and the hot tub was second to none proper hot tub not one of them blow up things :-)”

Helpful Report

Good morning Dave thank you very kindly for taking the time to leave your excellent review, much appreciated! over the moon you are loving your tub. : ) Kind Regards Mark & The Hot Tub Team

“Brilliant customer service from start to finish, more than happy with the end product. Thank you!”

Helpful Report

Good Morning Karl, Thank you very much for taking the time to leave your review, We are thrilled you are loving your hot tub! Enjoy :) Kind Regards Mark & The Team @thehottubwarehouse

“Mark and the team could not have been more helpful. I had given up hope of getting my husband a hot tub for xmas as other companies wouldn't even come out and take a look for me as I didn't have access to get the tub down the side of my house but Mark came and worked out a plan. They were punctual, professional, friendly and informative. I would rate them excellent if it was an option. Loved having a hot tub on holiday - love having one in the back garden more !”

Helpful Report

“I had a hot tub installed by the hot tub warehouse in December, it was funded by the Charity Make A Wish as my daughter was diagnosed with Hodgkin's Lymphoma in May last year and her wish was to have a hot tub which was granted by the charity, she is so pleased and loves being in the hot tub with all her friends and family, it has given her a real boost which is great after so much treatment. The hot tub warehouse traveled down from West Chirton which took them about 7 hours so they had planned to stay the night in a hotel in Dorset, I had had lots of dealings on the phone with Mark the owner of the hot tub warehouse and he was so helpful and nothing was too much trouble, there was quite a bit of planning to be done before installation. When they arrived they did a fantastic job of installing the hot tub, Mark and his employee were so friendly and could not be more helpful. I would recommend the hot tub warehouse to anyone who wishes to purchase a hot tub as I could not have asked for any more and the after care has been fantastic too when you have those questions as things arise. We were so happy with the job that my partner and I asked Mark and his employee to join us in a take away that evening as we wanted to thank them for all their hard work. We had a lovely time with them and my daughter could not be happier. My rating of their work and support is 10 out of 10 and I would recommend them to everyone. Thank you for all you hard work and as a family we are enjoying the hot tub so much. Julia Nunn”

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 10th January 2017

Helpful Report

Many thanks for you review, it is very much appreciated. Kind regards Amy x

“Hot tub was absolutely amazing.... never done one before and have to say me and the girls loved it! Xx no better way to see in the new year, chilled in style!”

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 6th January 2017

Helpful Report

“Hired a hot tub for a week at new year, was fab, couldn't think of anything better than chilling at home with the family & friends, having a blast! Seen the new year in 40 degree heat with the girls!! Thanks so much mark, next install you do for me will be my very own! Xx”

Helpful Report

“Myself and my brother purchased a hottub from Mark a couple of months ago. Mark delivered and set it up. Brilliant service. Myself and brother didnt know much about tubs!! Which ment we have had to contact mark several times with queries. Whatever time he has answered our enquiries straight away. All there staff are very friendly I would definitely recommend anyone to purchase from mark.”

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 18th December 2016

Helpful Report

many thanks for your honest review glad your enjoying your tub thanks mark

“Absolutely brilliant service, Mark and his team are extremely professional from the knowledge that there have about the systems to assisting in making choices and aftercare. I have researched many suppliers and installers of hot tubs to obtain the best spec/price and service. I would look no further than the Hot Tub Warehouse and would have no concerns at all in recommending them. thanks Kieran”

Helpful Report

Thank you very much for your review Kieran, much appreciated mate! mark

“First class service from the minute we walked into the showroom right up until delivery , would recommend to everyone , you won't get a better service anywhere , thanks for everything.”

Helpful Report

thank you very much for your review, over the moon you's are loving it, much appreciated! pop in & we can sort a deal on that sauna for you :) cheers mark

“The service we received from The Hot Tub Warehouse was excellent. From the initial visit to the warehouse through to the site survey and installation we were very happy with the efficiency and it all went like clock work! Mark and his team were very helpful with advice on how to care for our amazing tub. The aftersales support was brilliant. I would not hesitate in recommending the hot tubs themselves. The insulation is far superior to cheaper models which was a worry for me. We have used these cheaper ones and they cant hold their temperature. Ours holds its heat so we can stay in there much longer without having to get out and replace the covers so that it can heat up again. Because this is quite a considered purchase I was worried about making a bad decision. I would trust this company to deliver the goods when they say they will and give you amazing aftersales service and advice. Gill”

Helpful Report

much appreciated gill thank you very much :)

“Great service and had a fantastic experience ... Would highly recommend as the hot tub warehouse were happy & friendly to deal with, thanks so much guys!”

Helpful Report

thank you kindly Wendy :)

“The best thing we have bought fun for all the family”

Helpful Report

THANK YOU VERY MUCH FOR YOUR REVIEW MUCH APPRECIATED :)

“Fast efficient service , we had issues upgrading our old Fuse box ,Mark sorted that out for us without any problems. Installation was quick and clean, even when the England Game was on and you could see he really wanted to watch it :) great service , Thank you .”

Helpful Report

EXCELLENT FEEDBACK KEN, THANKS! HOPE YOU ARE ENJOYING YOUR PURCHASE. MARK :)

THEHOTTUBWAREHOUSE.CO.UK is rated 4.8 based on 313 reviews