THEHOTTUBWAREHOUSE.CO.UK Reviews

Name: THEHOTTUBWAREHOUSE.CO.UK
Rating: 4.81

4.8 Rating 313 Reviews

96 %

of reviewers recommend THEHOTTUBWAREHOUSE.CO.UK

Company Reviews

Metrics

Info

4.8

Based on 313 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0191 258 2220

Email:

mail@thehottubwarehouse.co.uk

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THEHOTTUBWAREHOUSE.CO.UK 5 star review on 1st July 2024

Richard Robinson

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 13th April 2024

Gavin & Gillian Mallaby

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 27th March 2024

Mark Winter

106

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received a warm welcome from staff. Easy to talk to and informative. Nothing is too much trouble. Would highly recommend.”

Helpful Report

Thank you for your kind review, much appreciated. Amy x :)

“my son had a spa pool from make a wish & from the very beginning everything was fantastic! Great customer service, installation & after care! Special thanks to Amy too!”

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 4th July 2017

Helpful Report

Hi Laura, Thank you so much for your review, over the moon the boy's are having a splashing time, you know where we are if you require any information at any time. Thank you so much - Amy x :)

“The Hot-tub has so far been working fine. When the tub was due to be delivered we felt very pressured as we were in the process of having decking built which was nowhere near ready. The tub was still delivered. The people building the decking were recommended by the HTW but we were not happy with the quality of the build or the time it took to build it. We had been promised that the whole thing would be project managed but once the tub was on site and the money paid we were at the mercy of the builder and worried whether the tub was safe.”

Helpful Report

Thank you for your email anonymous, as a company we do not provide a groundwork or decking service and would also never agree to project manage, when tubs are sunk into decking they have to be in place once the foundations are prepared and the decking is then completed afterwards, would this of been the case in your installation? If you are having issues with your groundwork's i suggest you contact the contractor you employed. Kind regards Amy Sales & Operations Manager

“Mark and his team provide great after sales service and advice”

Helpful Report

“The service provided was incredible; both in the ways our questions were handled and the level of customer care. The team went above and beyond and we would be happy to recommend them to others. Thank you!”

Helpful Report

Many thanks for your review Jill, Very much appreciated Kind regards Amy x

“Had a hot tub put in a week ago the staff were amazing I would recommend them to every one they are amazing”

Helpful Report

“I purchased a Swim Spa in March which I'm very happy with. The service from meeting Mark the owner to installation was second to non. Not only did they supply the spa but helped with foundations and the cabin I have it in. So 100% for all the staff on customer service. We use the spa for exercise and relaxation in fact my husband and I can already see the benefits. My 11 year old loves to play with all her friends every opportunity she gets and the beauty is you can change the temperature to suit the use. We initially though the maintenance would be difficult but in fact once you get used to it its only adding the chlorine after use and I use one other product weekly to keep the water crystal clear.”

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 15th June 2017

Helpful Report

Thank you very much for taking the time to leave your review Julie, much appreciated! Thanks again - Mark & the hot tub team.

“Had no problems in dealing with these guys, very accommodating for hold my hot tub delivery and installation on a weekend when I finished work. I would recommend hot tub warehouse”

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 12th June 2017

Helpful Report

Thank you very much for your review, it is very much appreciated, hope you are all loving the tub! Thanks again - Mark & the Hot Tub Team

“First class service, no hard sell just relaxed consultation and recommendation to suit our needs, delivery and install went smoothly despite us needing to put it back,we had a couple of issues afterwards but mark and his team dealt with them promptly and without any fuss. Fantastic tub, great company to deal with, can't recommend them highly enough.”

Helpful Report

Thank you very much for your review, glad you are loving your tub! :) Best regards Mark & The Hot Tub Team

“Excellent customer service and all our questions and queries were dealt with. Love our tub”

Helpful Report

Thank you for your review, we are over the moon to hear you are loving you tub, :) Best regards Mark & The Hot Tub Team

“Fantastic great for our disabled daughter and we al get to use it Rhanks”

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 5th May 2017

Helpful Report

Many thanks for your review it is much appreciated. Kind regards Amy x

“We would like to say a massive thank you to mark and his team for the great service and information given to us and the superb six seater hot tub that is now installed and finally finishing and transforming our garden we love it. Thanks again Ed and Laura Duffy Walkerville.”

Helpful Report

“The pleasure passion spa hot tub is great. Delivery and service have been great. Delivery guys exceeded all our expectations”

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 26th April 2017

Helpful Report

Good afternoon Chris & Deb, Firstly i would like to thank you for taking the time and leaving this fab review, Secondly - We are over the moon that you and your family are loving the spa, ( great pic ) :) have a fantastic weekend and anything you need in the future you know where we are. Thanks again :) Amy x

“Very responsive, polite, efficient, friendly!”

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 11th April 2017

Helpful Report

Thank you very much Dan, Its been a pleasure - Amy

“I ordered my hot tub in November till I prepared my plot. My hot tub was fitted in march 2017 works brilliant I've had 2 little mishps made the call the problems fixed "2-6hrs"I highly recommend this company.”

Helpful Report

thank you very much for your review Davena, very much appreciated. King Regards - Amy :)

“Would like to say really impressed with Mark and the team from start to finish. I have been looking for a hot tub for a while been to a few company's around north east never new THE HOT TUB WAREHOUSE was only around corner from my work. if anybody is looking for hot tub you should go to HOT TUB WAREHOUSE just look at all the reviews and quality tubs they have. over the moon with MY REPOSE MODEL thanks for all your help Mark”

Helpful Report

Thanks for taking the time to leave your review Chris mate, really appreciate it, P.s thanks for the Beers and ChocolateS - made Amy's day :) Kind Regards Mark & The Hot Tub Team

“thought they were great and always attended on time. they followed up how things were going and seemed like they really cared about my service”

Helpful Report

Thanks for your honest review Mark, Really appreciate it. :) Best Regards Mark & The Hot Tub Team

“great communication through out and after sale communication a1 as well would highly recommend to friends and family”

Helpful Report

Excellent to hear Jimmy, Thank you kindly for your review, we do appreciate it. Kind Regards Mark & The Hot Tub Team

“Fantastic customer service and aftercare, will certainly buy my next tub from the same place”

Helpful Report

Thank you for taking the time to write your review, we very much appreciate it, Look forward to seeing you in the future :) Kind Regards Mark & The Hot Tub Team

“The team here are very helpful, easy to talk to and explain everything well. Fab service from start to finish and beyond... Definitely recommend...”

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 17th March 2017

Helpful Report

Good morning Craig & Alison, Thank you very kindly for you review.. Over the moon you and your family are loving your amazing new purchase! much appreciated. Kind Regards Mark & The Hot Tub Team

THEHOTTUBWAREHOUSE.CO.UK is rated 4.8 based on 313 reviews