THEHOTTUBWAREHOUSE.CO.UK Reviews

Name: THEHOTTUBWAREHOUSE.CO.UK
Rating: 4.81

4.8 Rating 312 Reviews

96 %

of reviewers recommend THEHOTTUBWAREHOUSE.CO.UK

Company Reviews

Metrics

Info

4.8

Based on 312 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0191 258 2220

Email:

mail@thehottubwarehouse.co.uk

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THEHOTTUBWAREHOUSE.CO.UK 5 star review on 1st July 2024

Richard Robinson

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 13th April 2024

Gavin & Gillian Mallaby

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 27th March 2024

Mark Winter

106

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service. Good knowledge of the product and very friendly staff. We are so happy with our purchase. Thanks Mark, Grant and Suzy.”

Helpful Report

“Had a problem with my new tub when they couldn’t fix it they replaced it with no problem good customer service”

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“Hired hottub for kids birthday week which was left with wrong filter that the delivery guys didn't bother to check. Water turned very dirty and filter was replaced. This is negligent not to check filter at time of delivery causing health risk in these times when would expect folks to be extra cautious”

Helpful Report

“Great product great staff always there on the end of the phone for any questions will highly recommend them”

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 4th July 2021

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“Having put a deposit for a hot tub in March and applied for finance they have now cancelled the delivery which was expected end of June. I only found out because I sent an email asking for an update. The lady I bought from told me that she had the hot tub. So I suspect they sold it. They offered me one in October! Very dissapointed. They issued me a refund and I now bought a hot tub from Roman Spa who will deliver an amazing hot tub soon. I will not recommend this company.”

Helpful Report

“Hi.. We recently purchased our new hot tub from ‘ the hot tub warehouse’ in North Shields.. I’m 100% happy with the product and the customer service is outstanding 10 ⭐️‘S . grant has been more then Patient with us witch I appreciate so much, can’t fault the staff in the show room to the delivery guys - the delivery guys even came back out and helped us out. I’d recommend to everyone and il sure be back with you guys to keep my hot tub happy and healthy hehe 😜 , thanks so much once again from yvonne & kieran :) xx keep up the fantastic work xx”

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 29th June 2021

Helpful Report

“We visited Hot Tub Warehouse as this retailer is local to us. However, we were in for a pleasant surprise at the size of the showroom. They stock everything from small hot tubs to swimspas. We talked about our requirements, space etc and the sales staff were very honest in recommending exactly the type of spa which would fit and be right for us. They were very attentive with questions and there after sales is absolutely on point. Would highly recommend this company to any future spa owner!”

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“We rect our hot tub on Friday kindly from make a wish the two gentlemen that's came were lovely and explained what needed to be done 😊 my son loves it it helps him relax”

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“We bought a 4 person sauna.omg it's fantastic. Delivered in the morning and the guys returned in afternoon to put it up,they were polite quick and sorted within a matter of 2 hours.we love it its very good quality just had to get electrician in to wire up heater and its fantastic luxury in our own back garden thanks”

Helpful Report

“Bought tub approx 6 months ago. Buying process very straightforward and kept updated on delivery times. Delivery and installation went very well, no concerns. I have used the tub nearly everyday since I got it. I had one small issue with a jet develop, I went into store to report concern. Suzy & Grant listened to my concern and Grant says I will be at yours tomorrow to rectify. Now that’s what I call customer service. Would highly recommend if you are in the market for a hot tub.”

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“Absolutely brilliant customer service in a time when good service is hard to come by. Very efficient, professional and pleasant to deal with. Hot tub looks amazing and they’re we’re great in helping us choose the right one We’ll done Hot Tub Warehouse”

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“excellent professional service, quick turnaround from purchase to delivery would strongly recommend Mark and his team if you are interested in purchasing a hot tub!”

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“Amazing! I had been looking for a while for a hot tub for our family and came across The Hot Tub Warehouse. I rang them up to ask information and Grant was incredibly helpful. I was able to view the range and decided on The Devotion spa. Due to not having the correct socket I needed to put the delivery on hold and this was no problem for Grant. As soon as this was completed a date was set and if I hadn’t needed the socket arranging the spa would have been situated in our garden within the week. When the guys came out to deliver - the spa was damaged but that was no problem as they went back and a new spa was delivered the same day. They then spent the time going through everything and making sure it was all set up correctly working overtime to make sure I was happy. A phone call from Suzy a few days later to make sure everything was ok shows great customer service. I did have a few questions after a few weeks of owning the spa and spoke to Suzy and Grant and they were very helpful and put my mind at rest and a video call from the engineer sorted all my worries out. I would not hesitate to recommend The Hot Tub Warehouse to my friends and family as the service I received from start to finish has been excellent”

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“Mark and his team couldn't have been more helpful from start to finish. We are enjoying our hot-tub one week after seeing it in the showroom. Many thanks, Alan and Olga.”

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“We bought a hot tub from another place and cancelled it as was taking too long and service wasn’t great , phoned these guys and by far five star treatment , got my new tub within days as it was in stock , ecstatic wave , great hot tub , the service was five stars from start to finish , would highly recommend , these guys know what they are talking about ,to the delivery guys , engineer and Mark the owner perfect job guys 👌 wouldn’t even try any where else , the tubs are high standard from these guys , total first class . Helpful and trusting , thanks guys great job .”

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 2nd January 2021

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“Absolutely love the hot tub, great for spending family time together. Hot tub warehouse have been great - we had a small issue with the lights and Grant was fantastic at getting it sorted.”

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“I dealt with Suzy over the phone and she was soooo helpful. Helped me choose the tub I need and a great price too! I ordered 1 week ago and was installed today. 18/12/20. Was so quick and reliable. The installation team again was unreal. Took off a gate and put back because I wouldn’t fit. But again they sorted all of that. The tub is in and they showed us what to do etc. Honestly a perfect service from me. Highly recommend.”

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“Thank you to the hot tub warehouse , to Grant and to the boys who delivered our tub . Brilliant job done . I would thouroughly recommend these guys . From initial browsing to installation, set up and subsiquent after sales , I cannot fault them .”

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“We are very happy with our party plus hot tub. The installation guys were fantastic as it was quite a job getting it in place over the top of our garage with a crane! Excellent customer service and the hot tub is amazing!”

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“All superb”

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THEHOTTUBWAREHOUSE.CO.UK is rated 4.8 based on 312 reviews