THEHOTTUBWAREHOUSE.CO.UK Reviews

Name: THEHOTTUBWAREHOUSE.CO.UK
Rating: 4.81

4.8 Rating 312 Reviews

96 %

of reviewers recommend THEHOTTUBWAREHOUSE.CO.UK

Company Reviews

Metrics

Info

4.8

Based on 312 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0191 258 2220

Email:

mail@thehottubwarehouse.co.uk

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THEHOTTUBWAREHOUSE.CO.UK 5 star review on 1st July 2024

Richard Robinson

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 13th April 2024

Gavin & Gillian Mallaby

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 27th March 2024

Mark Winter

106

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful, from purchase to installation. Great help for us newbies. Thank you”

Helpful Report

“Grant has been extremely helpfull and gave us a fantastic service! Also Liam and Chris were really helpfull and did everything possible to get it all set up! Thank you again for all!!!”

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“Popped into hot tub warehouse for some chemicals on Sunday Excellent service from Grant, always really helpful when we come in and good knowledge of the products”

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“Great tub, great service. Easy business to deal with. Very helpful.”

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“Excellent customer services.”

THEHOTTUBWAREHOUSE.CO.UK 4 star review on 8th September 2023

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“Excellent service, a difficult installation as we had to come through our front window but the team did it with ease. Really happy and would recommend.”

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 13th August 2023

Helpful Report

“When we went to the Hottubwarehouse we had a good idea of what we wanted. With the help and guidance of the staff, we got a great deal. The staff are great, friendly and very informative and nothing was a problem. When installation happened the whole experience went without a hitch and so, we now spend most nights in our wonderful hot tub. We (my wife and I ) can't praise Thehottubwarehouse enough. A phone call away and full of help and advice if and when we need it. WE RECOMMEND THEM AND THEIR SERVICE. Thank you”

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“Great service and installation. Having just been delivered still getting used to having our own swim spa.”

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“From my initial enquiry to the Hot Tub being installed yesterday the service from the whole team has been wonderful.”

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“Fantastic,efficient great service from Grant & Rob”

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“Grant was very helpful and attentive at all stages of the purchasing process. We chose the tub and he couldn’t do enough to help with any queries or questions we had. Quick- is an understatement they had our tub in stock!! And we arrange to collect. We can’t wait to have fun in our tub- thank you Grant !!”

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“Amazing service helped when needed. After care is amazing would definitely recommend them to anyone. Very very happy customers.”

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“Excellent service from start to finish”

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“This place should be called the Chinese Hot Tub warehouse cheap low quality hotubs at massively inflated prices .I’ve never dealt with a more vague salesperson . Add that to the £1000’s of pounds to heat and run each year I decided not to bother .”

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“Suzy was very good and professional, and very helpful answering all my questions ,and the installation was very good ,really happy with my hot tub has everything on it I asked for and love it”

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 7th December 2022

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“Would leave zero stars if possible - told me I was buying and American hot tub and received a cheap Chinese import that only blows strongly out of the one side. Having to take legal action because company is ignoring me.”

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“Would leave zero stars if possible - told me I was buying an American hot tub and I received a cheap Chinese import that only blows strongly one side at a time. Taking legal action due to company ignoring me.”

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“We are the most happiest people right now! Thank you so much to The hot tub warehouse for our beautiful hot tub… we absolutely love it!! Myself and husband were in two minds of getting one of these months ago, back and forth to the shop many times we never felt pressured once.. finally we made the decision to treat ourselves, what the best decision we made! Big thank you to Mark, Grant & Rob they have been great! When arrived it wasn’t the kindest weather from them and down the side of our house was very tight however these guys powered through made us feel at ease and never dulled our mood! Mark stayed until the tub was filled and explained/ demonstrated what needs to be done for maintenance which is pretty straight forward! We can’t wait for these winter nights in our tub under the stars with our alcoholic drinks with the lights and music on😜! Definitely recommend these guys thanks again all involved, we appreciate it! Lisa & Bobby”

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 12th November 2022

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“We took advantage of the Wellis sale, purchasing the Wellis Palermo hot tub, the service was great with fast turnaround to suit our needs. We had to build scaffold and it was a bit awkward bit nothing was a problem! We love the tub and have had a great service from them. Also if you buy a tub from them you get 20% off any future purchases which is perfect for maintaining the tub with chemicals. Cheers lads and we highly recommend!”

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 5th November 2022

Helpful Report

“Excellent customer service, with friendly staff that have no problem giving help if needed. Nothing seems to much trouble for them and will definitely be recommending to friends and family.”

Helpful Report

We appreciate your feedback Leighton, I'm sure Ffion will get many hours of benefits and pleasure from her new tub!

THEHOTTUBWAREHOUSE.CO.UK is rated 4.8 based on 312 reviews