THEHOTTUBWAREHOUSE.CO.UK Reviews

Name: THEHOTTUBWAREHOUSE.CO.UK
Rating: 4.81

4.8 Rating 313 Reviews

96 %

of reviewers recommend THEHOTTUBWAREHOUSE.CO.UK

Company Reviews

Metrics

Info

4.8

Based on 313 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0191 258 2220

Email:

mail@thehottubwarehouse.co.uk

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THEHOTTUBWAREHOUSE.CO.UK 5 star review on 1st July 2024

Richard Robinson

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 13th April 2024

Gavin & Gillian Mallaby

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 27th March 2024

Mark Winter

106

Anonymous

Anonymous // 01/01/2019

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“Wouldn’t be without it! In it everyday !”

Helpful Report

“Delivered on Saturday that was amazing. Getting the tub through my gate was a bit of a squeeze but they smashed it. The guys were great and explained everything I asked. Would 100% recommend The Hot tub warehouse to friends and family xxx”

Helpful Report

Good Morning Alyson, Many thanks for your review its very much appreciated - we aim to please and it looks like we did, best regards Amy

“Dealing with The Hot Tub Warehouse through the Make A Wish charity was a pleasure, seamless and so helpful, our little boy is so special to us and it felt as if he was as special to them.”

Helpful Report

“We are really pleased with our party hot tub and the service right from the sales through to delivery & installation. Mark & all of his team have been very polite & helpful throughout. We would certainly reccomend them to anyone thinking of buying a hotbtub”

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Good Morning, Many thanks for taking the time to leave your review, we all appreciate this, Kind regards Amy

“Loved the tub and the service”

Helpful Report

“Love our hot tub mark and the team did everything they could to make the purchase, delivery, installation etc go as smoothly as possible would recommend this compamy to everyone it’s the best thing we have ever bought. Everyone needs a hot tub in their life 😀”

Helpful Report

Good Morning Helen, thank you very much for your great review, don't forget just pick up the phone or drop us an email if you require anything in the future, or alternatively pop in and see us :) p.s .... Don't forget your 20% VIP Discount on all chemicals, accessories & annual services for the lifetime of your hot tub! Have a great day. Best regards Amy

“I have just had my first dip in our new hot tub it was magnificent. I must congratulate all the staff at The Hot Tub Warehouse they are superb Mark, Amy, Chris, Ben not forgetting Big Al and super Steve.. They are all very knowledgable about their products. They are prompt, efficient and very professional. I would not hesitate to recommend this company. If you are thinking about a hot tub go and see them they are good.”

Helpful Report

Thank you very much for your review Barbara, very much appreciated :) pleased your loving your tub which i absolutely knew you would - i'm now super jealous! look forward to catching up with you when your next in the showroom for your products etc, speak soon Thanks again Amy x

“Thoroughly enjoy this product would definitely recommend product and company”

Helpful Report

Hi Clare, Thank you so much for taking the time to leave your review it's very much appreciated. Kind regards Amy

“Everyone we have dealt from the start has been very polite and friendly and most importantly very knowledgeable about ALL their products in store including chemicals and ongoing maintenance etc. Nice people to deal with. Would highly recommend this company and the products they offer.”

Helpful Report

Good Afternoon Trevor, I appreciate you are very busy thank you very kindly for taking the time to leave your review, its very much appreciated! Look forward to catching up with you's next time your in have a fab holiday - i'm not jealous at all! :) Kindest Regards Amy Sales & Operations Manager

“We were very kindly donated an amazing Hottub through make a wish for our special needs daughter Casey .. the chaps that came to install were so helpful and friendly and even helped put our fence back up! Casey has been in the Hottub nearly every day and it is already improving her tight muscles and as you can see from the smile on her face she absolutely loves it .. We cannot thank you enough xx????”

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 26th August 2017

Helpful Report

Good Afternoon, Absolutely beautiful photo's it's amazing to see Casey's beautiful smile, i'm thrilled to hear her muscles are improving already, i hope you are all well, please keep in touch with us regarding Casey's improvements and don't forget your VIP discounts on all products / accessories & filters, Best Regards Amy

“Bought and installed within 24 hours. Very good customer service and installation. Would recommend without hesitation.”

Helpful Report

Good Afternoon Stephen, Thank you so much for your review it is very much appreciated. Best regards Amy

“The weekend was great, delivered on the thursday and picked up monday to ensure I had it for the full weekend. It was so quick to get set up and I was so shocked at how big the hot tub actually was!! I half expected an inflatable type spa however it was far superior to anything I'd imagined. The people I had over for the weekend loved it too and we would certainly consider hiring one again!”

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 20th August 2017

Helpful Report

Good Afternoon Nicole, Thank you very much for your review, it's very much appreciated Best regards Amy

“Me and my husband went to have a look at the hot tubs we wanted a 7 seater loved it, we went back the following day and purchased it and Mark very kindly installed it the day after we absolutely love it and the lads who put it in very polite and professional it must be one of the quickest installs that they have done bless them. Thanks again for all your hard work Jill & KEN”

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 15th August 2017

Helpful Report

Great review, Thank you's :) i'm pleased you's are loving your tub! looks fab. Amy

“Amazing service from start to finish. What a great bunch of people! I would happily recommend The Hot Tub Warehouse to anyone looking to buy a spa pool. Couldn't have asked for anything more. They have made my daughter so happy!”

Helpful Report

Thank you so much for your review Kylie, So pleased Isla is loving her spa pool, Look forward to receiving updates on her progress :) Have a great day - Amy x

“The hot tub warehouse were very efficient in installing our hot tub did a great job getting it into garden to begin with with very little space can recommend you pop down and have a look at the warehouse we did and bought one of there tubs which we are very satisfied with thanks hottubwarehouse”

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 14th August 2017

Helpful Report

Thank you so much for your great review, much appreciated, garden looks fab! :) Amy

“A really helpful service and lots of advice for first-time hot tub owners.”

Helpful Report

Thanks very much Bill, much appreciated. Kind regards Mark & The Hot Tub Team :)

“mark and the team at the hot tub warehouse gave us excellent service,the advice and there follow up commitment is of the highest quality.”

Helpful Report

Good Morning Ken & Sharon, Thank you very much for taking the time and leaving your review, very much appreciated. have a great weekend! Mark & the Hot Tub Team :)

“Well had are hottube now a. Mouth or two the hot tub warehouses staff that delivered it and set it up were fantastic could not of been more helpful we have rang up for more chemicals and they are helpful and told us about wot we need would recommend them to every one”

Helpful Report

“After spending an age looking at different tubs we decided to go to the hot tub warehouse. Excellent showroom with a vast number of tubs to view. ended up buying a one larger than we thought we wanted but pleased we did. Service has been excellent from install to popping in to buy chemicals. have recommended to our friends who are thinking of buying tub.”

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 26th July 2017

Helpful Report

Good Afternoon Michael, Thank you very much for taking the time to leave your review, it is very much appreciated. Regards Mark & The Hot Tub Team

“Fantastic hot tub and excellent service”

Helpful Report

Thank you very much for your review, much appreciated Kind regards Amy

THEHOTTUBWAREHOUSE.CO.UK is rated 4.8 based on 313 reviews