THEHOTTUBWAREHOUSE.CO.UK Reviews

Name: THEHOTTUBWAREHOUSE.CO.UK
Rating: 4.81

4.8 Rating 312 Reviews

96 %

of reviewers recommend THEHOTTUBWAREHOUSE.CO.UK

Company Reviews

Metrics

Info

4.8

Based on 312 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0191 258 2220

Email:

mail@thehottubwarehouse.co.uk

Write Your review

Tell us how THEHOTTUBWAREHOUSE.CO.UK made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 1st July 2024

Richard Robinson

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 13th April 2024

Gavin & Gillian Mallaby

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 27th March 2024

Mark Winter

106

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service from start to finish. Regular updates on progress from order to delivery and extremely knowledgeable staff. Post delivery service and training has also been great.”

Helpful Report

“Waited ages but that was down to COVID hold ups but when the time came they were very professional on delivery and installation”

Helpful Report

“10 week turnaround from first look to enjoying the tub in my garden. Couldn’t fault the Hottub warehouse, from Suzy in the showroom to Rob with delivery and Grant in between all the staff have been fantastic. And the product itself is amazing. 5* for service and quality. Would recommend The Hottub Warehouse 100%.”

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 28th November 2020

Helpful Report

“Absolutely love my hot tub and it looks absolutely incredible! It's the best decision I made. The team were fantastic setting it up and couldn't have been more helpful and Grant and everyone I've spoken to at The Hot Tub Warehouse have always responded with any queries I've had. Despite the Covid restrictions, they always do what they can to help and have been a pleasure to deal with. Couldn't recommend highly enough! Maria”

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 20th November 2020

Helpful Report

“Staff are Very friendly, installation was straight forward and quick also received a courtesy call a week or two after to make sure everything was great, absolutely love the hot tub would definitely recommend”

Helpful Report

“Great experience from start to finish , no pressure sales when you visit the showroom, installation team were very officiant and very professional. Highly recommended.”

Helpful Report

“Very helpful, knowledgable and friendly staff at the hot tub warehouse. Even with the current situation we are in they still helped to set up by doing a video call which was really helpful and easy to follow. Courtesy calls to follow up purchase and make sure all is going ok. Would definitely recommend!!”

Helpful Report

“Great service , supportive of our needs & very pleasant to deal with. Would definitely recommend 👍”

Helpful Report

“Really helpful friendly staff. video call to set up was great. Follow up call to check everything was ok. Thank you for everything!”

Helpful Report

“Have reviewed in the past but it is such a great tub that the family and i are loving it. The tub is inside in a spa so using it every day. Also a year on when i phone your company they treat you as if you are a new customer and go out of their way to help.”

Helpful Report

“Great prices and knowledgeable staff. Provided regular updates on when our tub would arrive.”

Helpful Report

“They were spot on. Arranged for crane given I had access issues. The lads who installed it were brilliant too. Had an issue with the sound system but the engineer came soon as to sort and knew his stuff. 10/10 for me.”

Helpful Report

“Would definitely recommend these, I have had good service from start to finish and still there to help even after delivery incase if any problems.”

Helpful Report

“Really happy with our hot tub, good customer service & excellent after service.”

Helpful Report

“Fantastic service from start to finish. Grant in the showroom to Mark & delivery lads. Nothing to much thanks again”

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 2nd October 2020

Helpful Report

“Brilliant service from start to Finnish ,grant was really helpful and the lads that fitted the hot tub were great”

Helpful Report

“Excellent service from start to finish .The installation team solved all problems on site.Thanks to all at hot tubs”

Helpful Report

“I cannot fault Mark, Grant or Susie! They have been outstanding! The guys delivered it without problem! The help we have had since looking right through to setup has been amazing, along with aftercare!”

Helpful Report

“The hot tub I received lasted 4 days before it stopped working. When I contacted them I was told “it’s only an air lock” after following instructions it still refused to work. I was told they don’t send anyone out to rectify air locks!! Only after insisting it must be more than that was someone sent to check and repair the fault. After calling at 10.30pm the fault wasn’t found and he left without a clue what was wrong. The second visit by another engineer was again unsuccessful in repairing the fault. More calls and complaints saw a third engineer arrive who supposedly changed everything and still it wouldn’t work!! I gave up and demanded a refund which took another week to get it taken away. Then another week before only receiving a partial refund. This company is not to be trusted and I question the ability of their staff to repair faults or diagnose them. I’m disgusted by the attitude and the non existing refund guarantee promise. Avoid this company!!”

Helpful Report

Hello Mr Anonymous, upon receiving your returned tub a full examination was carried out in our workshop, it was found that a foreign object had been sucked down into the filter housing which had blocked the pipework thus restricting water flow through the heater, this has likely to have been caused by you operating the tub without the filter in and with this foreign object floating around the tub. Your refund was processed as soon as the examination of the tub was carried out, the UK banking system process these refunds within 3 to 5 working days which is what has caused the delay in it showing back into your account.

“Received our hot tub just before lock down it has been brilliant with first class advice. We must thank the team at Newcastle who were exceptional as when we had a fault they were able to gave us full support and helped us to secure a new part with technical advice especially by Ben who would call outside working hours to help us to get us running again within 4 days. We would like to thank Grant and his team this is truly a great company with exceptional after sales service when things need sorting they are a top supplier. Many thanks Stephen West Cumbria I fully recommend this company”

Helpful Report

THEHOTTUBWAREHOUSE.CO.UK is rated 4.8 based on 312 reviews