THEHOTTUBWAREHOUSE.CO.UK Reviews

Name: THEHOTTUBWAREHOUSE.CO.UK
Rating: 4.81

4.8 Rating 312 Reviews

96 %

of reviewers recommend THEHOTTUBWAREHOUSE.CO.UK

Company Reviews

Metrics

Info

4.8

Based on 312 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0191 258 2220

Email:

mail@thehottubwarehouse.co.uk

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THEHOTTUBWAREHOUSE.CO.UK 5 star review on 1st July 2024

Richard Robinson

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 13th April 2024

Gavin & Gillian Mallaby

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 27th March 2024

Mark Winter

106

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really pleased with my experience with Hot Tub Warehouse! Got the perfect hot tub and a great service right from the start! We hadn't realised how complicated shopping for a hot tub could be until we started looking. As complete newbies, my wife and I went on Google and realised quickly that all the pictures and specs just looked the same to us. A couple of places we spoke with told us what we should buy and gave us a bit of a hard sell rather than listening to us. Hot Tub Warehouse were great though! We spoke with Grant and he took us through all the basics without us feeling like he was trying to oversell anything. Nothing felt rushed and when it came to delivery they did a great job of getting us up and running that day. A really relaxed experience from start to finish, and I would encourage anyone else to shop with them. Oh, and better prices than other places we looked at too!”

Helpful Report

Thanks for your kind words Lee, they are much appreciated!

“Suzy was very informative in our quest to find the perfect hot tub for our needs. The service was impecable would fully recommend their services.”

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“Very happy with our new hot tub! Feels like we are constantly on holiday now! It was a smooth and easy set up. The XSPA App however did not connect to our Wi-Fi for the music etc. on the day but we managed to do that ourselves later. We are still waiting for a call to go through the chemical guidance and process.”

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“Amazing communication, friendly staff, and super quick delivery. Could Not be happier with our hottub! Thank you.”

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“Delivery guys were friendly and done an amazing job considering access to my garden wasnt available! The hotube was placed and set up! My son has loved going into it. Thankyou”

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 11th August 2022

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“Good selection, helpful and knowledgeable. Very quick delivery and installation. Team very friendly.”

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“Having had a few delays due to logistics issues I would like to say thank you to Mark the owner and Rob for going over and above to resolve the issues and staying to get everything perfect. We bought the dual swim spa and it is fantastic addition to the house. Thanks again for listening to my issues and getting them resolved. Much appreciated. Vicki”

Helpful Report

“We have had service from this company for 5years.we have bought two tubs from them and from day one the service has been second To none in that we were helped with planning , location,organising electrical feed. Our tub was delivered ,set up ready for use and a demonstration on how to use it.after two years we changed the location, give the first tub to our daughter and bought a new for tub for ourselves which was delivered and set up for use in new location. The first tub was lifted and transported to my daughter.this too was placed in her location and set up for use. We have recently been in touch regarding servicing and inspection of our tub And arranged service for my daughters tub.everything we have needed and wanted has been first class .we are not well off and we are pensioners .The consideration shown to us has been full of respect and all needs addressed. Would recommend anyone to visit the showroom. Thank you,”

Helpful Report

“Just want to say a massive thank you to the hot tub warehouse. I had a delay in my project and the guys told me not to worry they would store my tub for me for whenever I was ready. Very friendly and professional service from purchase to delivery. If your looking to purchase a new hot tub look no further they have a fantastic range and there new warehouse is amazing. Thanks again grant,Mark and the installation guys.”

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 21st June 2022

Helpful Report

“Absolutely appalling customer service. I recieved my swim spa in January and was advised panels where damaged. I was given the option to wait ( I was told replacements would follow shortly)but I had already booked a crane and would have been charged. The cover was also wrong. After me having to chase ( no customer service)two replacement covers the 3rd one finally correct and a failed delivery of incorrect panels I am still waiting. Despite me raising concerns on multiple occasions about potential damage due to the internal shell being exposed I was told it wouldn't impact. I now have a frame that the protective coating is crumbling on, rusting occuring due to this and build up on the lights. I have sent multiple emails asking for am update with no response. I am appalled at the lack of customer service considering the value of the item that I have made Financial commitment to.”

Helpful Report

“Extremely excellent service Form the hot tub warehouse team Friendly staff Excellent hot tub Good price what more can you ask for 👍”

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“Grant and lady in shop were great help and helped make a easy decision”

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“My purchase of a hot tub from this company has been a pleasure. I also feel confident in their after sales support at this point. There are a lot of companies out there, I would recommend shopping here.”

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“Great service by all staff. Grant in the showroom was extremely helpful. We had an initial problem with our tub but this was sorted out straight away. Rob, Keith and Michael who installed the tub were fantastic and worked so hard.They were very professional and friendly. We would highly recommend this company if you are thinking about having a Hot Tub installed”

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“My hot tub is a luxurious addition to my house. Smooth delivery( despite the telephone wires!) and great service before and after from Grant and the team. Very happy with quality of the tub and genuinely nice people to deal with.”

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“Excellent customer service from start to finish. Really easy process on purchase and installation of hot tub.”

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“Great customer service. Very friendly and helpful.”

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“We have received absolutely outstanding service from Grant and Suzy from the moment we stepped in to store. Not knowing what we actually wanted to finding the dream tub with their help and guidance in one easy visit. Every step of the process has been a pleasant one. Both Grant and Suzy’s knowledge has been second to none and we wouldn’t have chosen anywhere else to purchase. Not to mention the helpful lads that came to instal our hot tub who were friendly, informative and provided us with everything we needed for the initial set up. We cannot fault the service from the hot tub warehouse and we are over the moon with everything. Thank you again for an excellent experience Merci!”

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 23rd April 2022

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“Can't recommend these guys enough. From first contact and going to the showroom to delivery and aftersales care, everything has been first-rate.”

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“I am delighted with my hot tub and we had very good service from your company. I had to ask for instructions on how to maintain and monitor the tub and was eventually sent a comprehensive written set of instructions. I have requested a copy of the warranty as the web link given did not work, I am still waiting for this. The staff were friendly and helpful at all times.”

Helpful Report

THEHOTTUBWAREHOUSE.CO.UK is rated 4.8 based on 312 reviews