THEHOTTUBWAREHOUSE.CO.UK Reviews

Name: THEHOTTUBWAREHOUSE.CO.UK
Rating: 4.81

4.8 Rating 313 Reviews

96 %

of reviewers recommend THEHOTTUBWAREHOUSE.CO.UK

Company Reviews

Metrics

Info

4.8

Based on 313 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0191 258 2220

Email:

mail@thehottubwarehouse.co.uk

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THEHOTTUBWAREHOUSE.CO.UK 5 star review on 1st July 2024

Richard Robinson

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 13th April 2024

Gavin & Gillian Mallaby

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 27th March 2024

Mark Winter

106

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good installation on tight access”

Helpful Report

“Absolute first class service, Ben and Richard bent over backwards to accomodate our every need. Very knowledgable about the running side of it aswell. You 2 are a credit to hot tub warehouse. Thanks for all of your help and we would 110% reccommend the hot tub warehouse to anybody reading this. And thanks to Grant aswell. Many thanks Troy, Lynn, Denon & Deryn”

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 20th August 2018

Helpful Report

“Service was first class, Mark and the team were amazing. Got my hot tub within 2 weeks of going in to the showroom! And their aftercare has been second to none”

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“Terrible”

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“Absolutely fantastic service from start to finish... and even after that. The installation went smoothly - even with access problems to our garden. The staff were very helpful and friendly. Always there to answer any questions. The after sales care is fantastic. Would definitely recommend.”

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“Richard and Ben were fantastic.. Great service from both! Even though we have low water pressure they were very patient.. Went through all the features with us and even called us to see how we were getting on . Fully recommend The hottubwarehouse”

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“An amazing week will defo recommend and use these again cx lovely service from start to finish”

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“Very helpful and good after service”

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 17th July 2018

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“very friendly and good customer service”

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“Delivered earlier than expected and all set up ready to go. We were unsure of a few things about the workings of the tub but the staff couldn’t of help us more. They were great to deal with in every way. Thanks again 👌🏻”

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 8th July 2018

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“Super fast service, organised everything. Great all round”

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“Very knowledgable and friendly staff who provide excellent personal service”

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“Communication has been great. Very friendly and attentive from introduction to aftercare. The 2 lads that delivered the tub are a credit to the company! Would highly recommend you.”

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 4th July 2018

Helpful Report

“From start to finish the whole purchasing experience was faultless. From first visiting the showroom, i had an idea what i was looking for. Meeting Mark on arrival he took the time to explain all my options without being pushy. From this moment on i knew i would be purchasing my first tub form The Hot Tub Warehouse. Once i had chose my tub, i revisited the showroom to place the order, this time i met Grant. Again absolutely faultless. These guys know what they're doing, the customer service skills are second to none!!! The tub arrived as promised, they had a few issues on site but nothing phased them, the tub was installed as planned and we have now been enjoying our tub for the last few month. I cannot rate The Hot Tub Warehouse enough, thanks again gents!!!!”

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“Very helpful and knowledgeable and considerate”

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“Do not think about buying a hot tub without visiting The Hot Tub Warehouse. Mark, Grant, Richard and Ben look after their customers soooooo well. Nothing is too much trouble. The installation was painless, the after-sales service first class and the tub itself ... well, it is fantastic!”

THEHOTTUBWAREHOUSE.CO.UK 5 star review on 30th May 2018

Helpful Report

“On choosing the spa, we found the staff very friendly, very well informed and always happy to answer any queries we had. This helped enormously on choosing the right spa for our family. Once chosen the installation was very professional, with staff on hand to answer any queries raised and good instruction given for looking after the spa once installed. Altogether a very professional, informed and friendly company.”

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“Advised me on the best tub to buy and sorted me out an excellent deal... all staff are very friendly and helpful definitely recommend”

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“Great service, very helpful staff love our new hot tub!”

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“Went out to buy Astro Turf came back with a hot tub!!!!! We are not novices to the hot tub scene and are delighted with the upgrade the whole family are enjoying the new tub. The staff couldn’t have been more helpful Grant In particular who phoned on a regular basis even following up a query at 9pm in the evening. Wouldn’t hesitate to recommend the company. We are absolutely delighted with the service.”

Helpful Report

THEHOTTUBWAREHOUSE.CO.UK is rated 4.8 based on 313 reviews