The Hairpin Leg Co. Reviews

Name: The Hairpin Leg Co.
Rating: 4.92

4.9 Rating 4,199 Reviews

98 %

of reviewers recommend The Hairpin Leg Co.

4.9

Based on 4,199 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01666 818222

Email:

hello@thehairpinlegcompany.co.uk

Location:

Malmesbury, Wiltshire

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The Hairpin Leg Co. 5 star review on 21st January 2025

Rachael

Emma

The Hairpin Leg Co. 5 star review on 20th January 2025

Anonymous

Anonymous // 01/01/2019

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“Excellent! Great website, very easy to determine product needed, order and pay. Delivery next working day, 36 hours after order - fantastic quality and service!! If only everyone was like this........”

The Hairpin Leg Co. 5 star review on 5th November 2020

Helpful Report

Posted 4 years ago

“Great quality product.”

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Posted 4 years ago

“Absolutely fantastic, speedy service, great quality excellent value for money”

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Posted 4 years ago

“What's not to love. You choose, your order, you get great quality hairpin legs. Sorted!”

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Posted 4 years ago

“Great quality legs, fast delivery, great customer service.”

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Posted 4 years ago

“Swift delivery and great product. Highly recommend.”

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Posted 4 years ago

“fast response good equipment”

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Posted 4 years ago

“Ordered, paid and delivered hassle free.. well packaged great quality hairpin legs. Will definitely recommend this company to others.”

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Posted 4 years ago

“Beautiful desk, and very easy to put together. We love it and will enjoy it for years to come. Thank you so much.”

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Posted 4 years ago

“When I unpacked the legs (which are great, well-priced, and arrived on time) I was disappointed to find one of them had some fairly large scratches/chips to the powder coat at the base of the leg. This was right back to the bare metal. It's a shame that this was not picked up when the legs were individually packed and boxed as it it clear that it could not have happened in transit. So, I contacted customer services and was hoping for the response to be: really sorry to hear that, I'll send a replacement leg straight away and also give you a returns label for the damaged item. Instead the response was more or less - sorry, but if you can live with the damage then we'll offer you 10% as goodwill gesture, or you can return all of the legs. After querying why I couldn't just send one leg back (I couldn't), the offer went up to 20%, which I accepted as I can probably touch up the scratches so they are not obvious, and my daughter is really excited about her promised desk! In summary I got an acceptable outcome (just) but feel the customer service was not as hot as it really should be. Yes, I have the hassle of painting the chips, but no I didn't have the hassle of returning all four legs and delaying the build of the desk. Also, we mustn't forget that my story to people when they ask me about the lovely desk and 'those legs', will probably always include the fact that I got them from Hairpin, and they are only 'ok' as a company.”

Helpful Report

Posted 4 years ago

Hello, I am sorry to hear about this issue. I have gone back through your emails with us and agree that the wording was not very clear on the original email. When damages do happen, we always offer a partial refund or a replacement. The reply you got did make it sound like you had to send us back the legs under the normal returns procedure to get a replacement but this is not the case with damages. If you wanted a replacement we would have got that out to you right away. I see we have refunded the 20% to you now, but if you did want a free replacement we can sort that out. Do let us know.

Posted 4 years ago

“Lovely product delivered on time. Beautiful colours, great quality. Thank you.”

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Posted 4 years ago

“Easy to navigate website made it simple to find the correct product for my project needs. I ended up going for the heavy duty copper legs for a redwood slab dining room table and they are absolutely beautiful! I can't wait for the finished table.”

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Posted 4 years ago

“Delighted with my purchase - really good quality and very good value for money. Efficient service and prompt delivery.”

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Posted 4 years ago

“It looks fantastic, a very modern addition to my new work from home space!”

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Posted 4 years ago

“Delivery was incredibly quick and the product is good but there were some black scuffs/marks on the white legs where I assume the paint has come off.”

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Posted 4 years ago

“Very quick and good quality”

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Posted 4 years ago

“Very good delivery time and goods as shown on website - all good”

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Posted 4 years ago

“Excellent product easy to assemble speedy delivery”

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Posted 4 years ago

“Very quick delivery of a well made and sturdy desk. Would recommend.”

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Posted 4 years ago

“Product as described.......efficient customer service”

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Posted 4 years ago

The Hairpin Leg Co. is rated 4.9 based on 4,199 reviews