The Drinks Basket Reviews

Name: The Drinks Basket
Address: 472 Church Lane Kingsbury, London
Rating: 4.71

4.7 Rating 3,051 Reviews

93 %

of reviewers recommend The Drinks Basket

4.7

Based on 3,051 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About The Drinks Basket:

TheDrinksBasket is a specialist online retailer of niche and unique wines and spirits. We offer an extensive range, from the old favourites to a curated selection of luxury, specialist and alternative products, allowing you to choose from a wide selection of wine, vodka, gin, whiskey, cognac, tequila, rum, and various other spirits.

At TheDrinksBasket, we love what we do, from researching every product, to helping you find exactly what you’re looking for, no matter what the occasion. You don’t have to be an expert on single malts to shop our selection (but you might feel like one after). Whether it’s a fine whiskey, a rare bottle of gin you tried at the hottest new bar in town, or the perfect bottle of red you’re after, we’ve got it! With next-day delivery service, you’ll never have to wait long to get your hands on the tipple of your choice.

Visit Website

Phone:

0208 200 8355

Email:

Info@thedrinksbasket.com

Location:

472 Church Lane Kingsbury
London
NW9 8UA

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The Drinks Basket 5 star review on 10th January 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Odered for a friend deluvered on time . Packaging all good. Tasted lovely .”

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Posted 4 years ago

“Product was missing from my delivery. I have sent 4 emails over past 12 days with NO reply at all from the drinks basket. It seems the company do not deal with any issues/complaints regarding refunds. They take payment promptly enough, but when you encounter a problem and need a refund they are NOT interested. Terrible customer service. Completely ignored. Simply not good enough. Do NOT order from this company. AWFUL.”

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Posted 4 years ago

“Ordered one day and arrived 2 days later, easy to order and reasonably priced too. Would recommend this service to anyone.”

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Posted 4 years ago

“First time purchase. Slightly dearer than Amazon but still reasonable. Received within delivery time frame and well packaged.”

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Posted 4 years ago

“Quick and easy service, will definitely use again”

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Posted 4 years ago

“I have purchased 3 items from you web site but I’ve only received 2. I haven’t been contacted with regards to my final item bearing in mind they were all ordered at exactly the same time but as two separate orders only because the 3rd item was chosen after I’d ordered the first items. My mistake not yours. It was supposed to be tracked and signed for but I was out for the first delivery the second attempt was put on my step. By the time I git to the door the postman had left Again not your fault but the communication was lacking with being able to track the delivery Many thanks Fred”

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Posted 4 years ago

“Good price, arrived sooner than estimated. Only problem, Parcelforce don’t give a time slot or send an email which day coming so missed first attempt then had to wait in all day until late afternoon on second attempt for delivery. DPD much better, give a 2 hour slot!!”

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Posted 4 years ago

“easy to deal with and brilliant for delivery packaged very well .. have used a few times and never had a problem..”

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Posted 4 years ago

“Excellent service arrived faster than anticipated”

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Posted 4 years ago

“I ordered a birthday present for my sister. It was sent direct to her address and arrived quickly despite the lockdown. Thank you.”

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Posted 4 years ago

“Cost of delivery was very clear prepurchase. The item was a good price and the delivery was swift. What more could you ask for? Would recommend and will absolutely use again, great job thank you. Andrew”

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Posted 4 years ago

“Easy to use website, good prices and very prompt delivery. Will use again.”

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Posted 4 years ago

“Ordered a bottle of Courvoisier cognac to be sent to our brother in law in lockdown for his birthday and he was delighted. Thanks!”

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Posted 4 years ago

“Excellent service can’t fault it at all.”

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Posted 4 years ago

“Drink arrived very quickly especillay through the COVID 19. Certainly did not disappoint and will use again.”

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Posted 4 years ago

“Do not order a gift for this company if you are looking for a gift or personalised service Ordered a bottle of champagne to be delivered to a relative as a birthday treat. Gift arrived but with completely the wrong gift message inside for the wrong person. It wasn’t just the wrong message either. It was handwritten in another language. Called drinks basket and was told someone would call me back. They haven’t. Emailed them twice. Absolutely no response. So embarrassing as the relative did not know who the gift was from on receipt, which resulted in many awkward calls and texts to friends and family to find out Awful customer service. Will not order again and suggest other customers thinking of ordering a gift also steer well clear Appreciate mistakes get made but not acknowledging them or looking to rectify them for customers is unforgivable”

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Posted 4 years ago

“Do not buy. Company take your money then don’t send what you ordered, instead sending goods worth a lot less than you spent. Customer service is awful. Would never use again”

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Posted 4 years ago

“Despite the warning that orders were likely to take a lot longer than usual, my order still arrived within a week from ordering. The bottles were very well protected too. Very good prices as well, so I will definitely be ordering from here again! Excellent service.”

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Posted 4 years ago

“Fast delivery. Well packaged, will order again”

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Posted 4 years ago

“Efficient ordering, quick delivery (in these current difficult circumstances), I would definitely use The Drinks Basket in future and recommend it to others.”

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Posted 4 years ago

The Drinks Basket is rated 4.7 based on 3,051 reviews