The Drinks Basket Reviews

Name: The Drinks Basket
Address: 472 Church Lane Kingsbury, London
Rating: 4.71

4.7 Rating 3,060 Reviews

93 %

of reviewers recommend The Drinks Basket

4.7

Based on 3,060 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About The Drinks Basket:

TheDrinksBasket is a specialist online retailer of niche and unique wines and spirits. We offer an extensive range, from the old favourites to a curated selection of luxury, specialist and alternative products, allowing you to choose from a wide selection of wine, vodka, gin, whiskey, cognac, tequila, rum, and various other spirits.

At TheDrinksBasket, we love what we do, from researching every product, to helping you find exactly what you’re looking for, no matter what the occasion. You don’t have to be an expert on single malts to shop our selection (but you might feel like one after). Whether it’s a fine whiskey, a rare bottle of gin you tried at the hottest new bar in town, or the perfect bottle of red you’re after, we’ve got it! With next-day delivery service, you’ll never have to wait long to get your hands on the tipple of your choice.

Visit Website

Phone:

0208 200 8355

Email:

Info@thedrinksbasket.com

Location:

472 Church Lane Kingsbury
London
NW9 8UA

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The Drinks Basket 5 star review on 10th January 2024

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a bottle Of whisky from The Drinks Basket for a birthday present. The bottle that we sent was the wrong one, after emailing and 2 phone calls I have still had no response. Very poor service.”

Helpful Report

Posted 4 years ago

“My previous order with TheDrinksBasket was perfect, but the more recent (10th June) order wasn't as successful, with only part of the order being delivered, and I ended up having to complain to get a credit note (Which to be fair was organised fairly quickly). It was just annoying to only get part the order.”

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Posted 4 years ago

“Hard to give a review when my order still hasn’t arrived. I would suggest that Drinks Basket use a different means of delivery”

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Posted 4 years ago

“Do not order a gift for this company if you are looking for a gift or personalised service Ordered a bottle of champagne to be delivered to a relative as a birthday treat. Gift arrived but with completely the wrong gift message inside for the wrong person. It wasn’t just the wrong message either. It was handwritten in another language. Called drinks basket and was told someone would call me back. They haven’t. Emailed them twice. Absolutely no response. So embarrassing as the relative did not know who the gift was from on receipt, which resulted in many awkward calls and texts to friends and family to find out Awful customer service. Will not order again and suggest other customers thinking of ordering a gift also steer well clear Appreciate mistakes get made but not acknowledging them or looking to rectify them for customers is unforgivable”

Helpful Report

Posted 4 years ago

“I have previously used The Drinks Basket without any problems however on this occasion I have been very disappointed by their level of service. Delivery of my order was delayed and I received no notification of this. I called a number of times to find out the status of my order and each time my query could not be handled because the relevant person was in a meeting. I eventually called to cancel my order because it had not arrived by the time it was needed and to date I have received no confirmation of cancellation nor has anyone returned any of my calls. Very disappointing to receive such poor customer service.”

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Posted 5 years ago

“NOT YET DELIVERED”

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Posted 5 years ago

“One bottle was smashed and I got a refund to my pay pal account with out any communication for the company as to what is was for. I ordered 3 packs of beer but only received 2.”

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Posted 5 years ago

“Was sent the wrong order, I emailed to sort it out but had no reply”

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Posted 5 years ago

“I received my delivery two days after purchase not know express wasn’t next day delivery therefore I messaged the company to ask for a refund but instead of explaining that it can be 1-2 working days instead of just 1 they just bluntly said ‘you’re parcel was sent monday’ to Which I replied saying I hadn’t received it the next day will anything get sorted for me, and they read this and ignored. I am aware that I was wrong about the delivery but I found the way it was handled was poor and blunt and extremely unhelpful”

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Posted 5 years ago

“We haven’t tasted the contents of the parcel yet, so I can not comment on that. My review is solely based on the fact that the person that signed for the parcel, will be the recipient of this gift. They know roughly what is in the parcel as it was covered in “Drinks Basket” sticky tape. When I contacted them about this I was told it was so that packages could be returned if needed, but surely that is what the small label on the parcel is for, with the return address.”

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Posted 5 years ago

“Parcel came as a Christmas present went to wrap it and half the contents of the bottle was missing. With no time left to buy a replacement it was given faulty as a gift and the recipient has been told she’s not allowed to take it away with her until I try get it sorted. Although postage was fast very poor quality control for the price”

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Posted 6 years ago

“Happy with the products and price however let down by the delivery company”

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Posted 6 years ago

“Received a different port to the one ordered and no response from my email. I am not a happy customer”

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Posted 6 years ago

“Package arrived not well enough wrapped / secured as was a gift box which was somewhat squashed and damaged therefore not suitable to give as a gift. I have had to go and purchase a second same item elsewhere.”

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Posted 6 years ago

“didn't send out my order”

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Posted 6 years ago

Hi Leon This is the first we have heard about this issue. I have just checked the tracking information and your order was delivered on the 9th April. https://www.royalmail.com/track-your-item#/tracking-results/JW301094912GB any issues please call or email us and we will get it looked into. Thank you THeDrinksBasket

Posted 6 years ago

“Disappointed. First order was for case of 2011 Rioja, and 2012 arrived. Surely a wine shop should know the importance of getting the year right! Sent them a message but no one bothered to reply, so doubt I will use again.”

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Posted 6 years ago

“First you sent the wrong wine, I ordered Cloudy Bay Sauvignon 2016 and received 2017. Second I was horrified at the packaging - a huge box with each bottle separately wrapped in thick plastic. We are supposed to cut out using plastic to save the oceans. What is wrong with a good old fashioned cardboard box with cardboard insets?”

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Posted 7 years ago

Hi Patrica Apologies about the year on the wine. If you had contacted us we can offer a full refund on the purchase. Regarding the packaging the inflatable bags reduce the chance of breakages and everything can be reused to transport bottles, if that's not required than all packaging is fully recyclable.

Posted 7 years ago

“I ordered my gin in plenty of time for our gin night at the golf club. Ordered on the Tuesday for the event on the following sat. By the Monday I had not heard anything all my other gins from other companies had arrived( all ordered on the same day) . I phoned 3 times on the Monday to ask about the order, three times I was told nobody could speak to me from the correct department they would phone me back. I am still waiting for that phone call! I will not be using your company again.”

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Posted 7 years ago

“I had ordered a bottle of Bacardi 8 as a gift for a rum drinking friend who only keeps bottles that come in boxes - the drink was shown on the site with a box but came without.. I then emailed to show my disappointment but have been thus far ignored!”

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Posted 7 years ago

“This rating is more reflective of the Post Office a24 hr tracking service which The Drinks Basket chose to use as a delivery method it seems in the view of the post office 24hrs = 5 days! Drinks Basket refunded my £6.99 postage charge however that was all they could do and I was left in limbo for several days not knowing if it was going to arrive in time or not.”

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Posted 7 years ago

The Drinks Basket is rated 4.7 based on 3,060 reviews