The Drinks Basket Reviews

Name: The Drinks Basket
Address: 472 Church Lane Kingsbury, London
Rating: 4.71

4.7 Rating 3,060 Reviews

93 %

of reviewers recommend The Drinks Basket

4.7

Based on 3,060 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About The Drinks Basket:

TheDrinksBasket is a specialist online retailer of niche and unique wines and spirits. We offer an extensive range, from the old favourites to a curated selection of luxury, specialist and alternative products, allowing you to choose from a wide selection of wine, vodka, gin, whiskey, cognac, tequila, rum, and various other spirits.

At TheDrinksBasket, we love what we do, from researching every product, to helping you find exactly what you’re looking for, no matter what the occasion. You don’t have to be an expert on single malts to shop our selection (but you might feel like one after). Whether it’s a fine whiskey, a rare bottle of gin you tried at the hottest new bar in town, or the perfect bottle of red you’re after, we’ve got it! With next-day delivery service, you’ll never have to wait long to get your hands on the tipple of your choice.

Visit Website

Phone:

0208 200 8355

Email:

Info@thedrinksbasket.com

Location:

472 Church Lane Kingsbury
London
NW9 8UA

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The Drinks Basket 5 star review on 10th January 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible. I ordered two bottles of high-end gin as Christmas presents, with express delivery. Two days later (it said 1-2 days for express delivery, and it was just before Christmas, so two days is fine), a package arrived. In that package was one bottle. ONE BOTTLE. With an invoice/receipt claiming they had sent two! I tried calling The Drinks Basket and the line is permanently engaged. I tried emailing The Drinks Basket and there was no reply. Not only have I paid for goods I haven’t received, I was also unable to give the Christmas present I had bought, and I’ve also wasted the additional money on the express delivery. I would NEVER use this company again. Sheisters.”

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Posted 7 years ago

“terrible service start to finish will not recommend still waiting for postage refund e mail not replied to”

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Posted 7 years ago

“Order placed 2/12/17 with 48 hour delivery via Royal Mail. Still not received on the 8th. Contacted company who stated they would send replacement with alternative courier if not received on the 9th. No delivery. Contacted company on 9/12 . No one available only 'receptionist' who is very pleasant but can do nothing. Have contacted the company 3 times since. Promised call back each time as no one available to assist me. Last call back promised at 4pm on the 10th. Still nothing. They are not interested. We chose because of previous good reviews but I think this may be a company to avoid. Zero customer service if things go wrong.”

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Posted 7 years ago

“First order arrived smashed. Second order . No one seemed to know what had happened. Promised refund on postage etc yet to materialise.. All in all not a good experience”

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Posted 7 years ago

Hi Sir Apologies about the issues you faced, this is the same one star review as the one a below. You informed us that your parcel had not shown up, neither of us at this stage had any idea it was damaged, we then sent another one to you even though the first one was stuck in limbo. It was here that we can take some of the blame as we did not inform you of the tracking number of the 2nd parcel. The 1st parcel was then delivered to you smashed, and the 2nd one intact followed the day after. We could not issue any refunds as you had put a hold on the payment via Paypal, and now you have issued a claim to get the money refunded to you even though you have the products. Two members of our team have emailed you to get payment cleared but we have not heard anything back. Thank you Ron TheDrinksBasket

Posted 7 years ago

“I had to contact them over a week after placing my order to see where it was. I received no order confirmation or delivery details until I chased it. It then took a further 3 days to receive my order.”

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Posted 7 years ago

“The order had been delivered late for almost 3 weeks, customer service was terrible (no late delivery heads up, not getting back in touch with customer...). Even after all that time, did not even meet the quantity of the order.”

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Posted 7 years ago

Hi Tu Apologies about the issues you faced. The order was sent on time but was damaged in transit, the first we knew about this was when you called and said you hadn't received the order. As the whiskey you had ordered was quite high end we had only hold 18 bottles at a time. We then awaited the return of the damaged order which we received and processed. We then attempted to fulfill the order as much as possible (12 bottles) the payment was frozen by you, which we fully understand as you were worried. We spoke to you explained the situation and told you we will send out 12 bottles. These were sent on 24 hour delivery. Apologies again for the issues you faced a member of team will contact you shortly.

Posted 7 years ago

“""TERRIBLE SERVICE”

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Posted 7 years ago

“Delivery was short of 1x£45 bottle champagne. Rang straight away but no one answering phone so sent an email. Was promised delivery of missing bottle within 24 hours. Subsequent day, it still hasn't arrived, I've rung twice and no one ringing me back. Shocking service and I am still short of an expensive bottle bubbly. Update - Received call back following leaving this review and missing bottle was then sent and safely received.”

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Posted 7 years ago

“Pais weeks ago...still waiting fir delivery.Bizarre you would ask for a review”

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Posted 7 years ago

Hi This is the first time that we have heard of this issue you are facing. Your packages were sent out on the same day with a tracking ID. A member of our team will be calling you shortly to help get the issue sorted. TheDrinksBasket

Posted 7 years ago

“The package arrived promptly as promised, but having spent £100 on a bottle of fine Cognac for a present, I was disappointed to find the seal on the box was broken. I have received a reply saying that one of your "team" will respond shortly. But still I await that reply!”

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Posted 7 years ago

Hi Steve Sorry to hear that, One of the team will be dropping you an email shortly to get the issue rectified. TheDrinksBasket

Posted 7 years ago

The Drinks Basket is rated 4.7 based on 3,060 reviews