The Drinks Basket Reviews

Name: The Drinks Basket
Address: 472 Church Lane Kingsbury, London
Rating: 4.71

4.7 Rating 3,060 Reviews

93 %

of reviewers recommend The Drinks Basket

4.7

Based on 3,060 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About The Drinks Basket:

TheDrinksBasket is a specialist online retailer of niche and unique wines and spirits. We offer an extensive range, from the old favourites to a curated selection of luxury, specialist and alternative products, allowing you to choose from a wide selection of wine, vodka, gin, whiskey, cognac, tequila, rum, and various other spirits.

At TheDrinksBasket, we love what we do, from researching every product, to helping you find exactly what you’re looking for, no matter what the occasion. You don’t have to be an expert on single malts to shop our selection (but you might feel like one after). Whether it’s a fine whiskey, a rare bottle of gin you tried at the hottest new bar in town, or the perfect bottle of red you’re after, we’ve got it! With next-day delivery service, you’ll never have to wait long to get your hands on the tipple of your choice.

Visit Website

Phone:

0208 200 8355

Email:

Info@thedrinksbasket.com

Location:

472 Church Lane Kingsbury
London
NW9 8UA

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The Drinks Basket 5 star review on 10th January 2024

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m sure the gin will be fine as have had it before but was disappointed to find the glasses had advertising in them. Wasn’t sure about the pattern but the print is decidedly naff!!!”

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Posted 6 years ago

“It came and my dad is very pleased with my order, but do not buy a greetings card with your order because you will receive a silly little handwritten label....”

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Posted 6 years ago

“Order was ok. However delivery still waiting on parcel. As was out wasn’t left with the next door neighbour twice. Third time lucky I get it today”

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Posted 6 years ago

“web page is a little misleading-made a purchase only to find out after transaction was completed that your company does not ship to the USA. I visited the UK last month and bought itiems in local stores and had them shipped home to USA with no problem!!!! what gives with YOUR shipping DEPT.? Bob Rehberg”

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Posted 6 years ago

“Irish Mist is an excellent and well known liqueur and The Drinks Basket offers it at a competitive price. Despatch was prompt an the box arrived within 48 hours. However,, upon opening the box it was seen that the wrong liqueur had been sent and the company was immediately informed. They were very apologetic and undertook to send the correct bottles the next day on a 24 hour delivery. They did not arrive the next day, and when queried, the company explained that the despatch department had put their own address on the box instead of mine, and that it had been delivered straight back to the company. Again, my order was promised for delivery the next day, and this time the delivery was on time and with the correct contents. So they work very hard to keep the customer happy, but at this stage there seem to be quite a lot of teething problems in the packing and despatch departments. Having said all of this, I would give them another chance in the future..”

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Posted 6 years ago

“I ordered a number of items, but was unable to track items as I hadn't registered with the website - I was just 'a guest.' I then registered but my account showed 'no order history.' I then phoned and emailed and asked if my parcel had been despatched and eventually was told that Royal Mail had delivered to wrong sorting office and misplaced my parcel. I was asked if I wanted a refund, or the package resent. I asked for it resent and it arrived the next day. However, two of the items I ordered were not sent, and other items sent instead - despite the invoice showing my original order. I emailed again but am yet to receive a response. Ordinarily, I wouldn't be too bothered about the delay, or even the wrong items received but they were meant to be part of a gift pack I was making up for some friends who were visiting from The States. As a result of the delay and wrong items my gift pack is not complete and looks a bit empty! I am unsure I will use the site again.”

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Posted 6 years ago

“I like drinks basket but the delivery is fairly slow especially when you are used to getting items from other retailers in 1-2 days.”

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Posted 6 years ago

“Good value, but packaging could have been better. The bottle pack was wrapped in bubble-wrap but it could move around freely inside the outer box. Still, it made it without damage.”

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Posted 6 years ago

“I wasn't very happy that the website stated I had no orders and when I sent an email about this didn't get a response. In addition the parcel tracking system said my parcel was due midday on the 9th but it didn't arrive. I wasted several hours staying in. Thankfully the parcel did arrive the next day.”

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Posted 6 years ago

“Good value and well packed. Did not carry out gift request.”

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Posted 7 years ago

“How can I write a review..i have placed the order on 21st of Dec and today is 29th of Dec and till now I don't have any idea where the order is.. And when it will be shipped.. Please ship that item asap then only I will be able to write a review”

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Posted 7 years ago

“My experience would have been better if the free bottles I was gifted were put in the order as confirmed by drinks basket in an email to me. I would now like Prosecco to be sent to make up the difference Many thanks Simon”

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Posted 7 years ago

“I was not.”

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Posted 7 years ago

“Good service and range of drinks. Price on some products could be a bit cheaper. Will definitely visit again.”

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Posted 7 years ago

“Unfortunately the delivery instructions I ascribed on your website did not transfer to Parcelforce's delivery instructions, so it took 3 attempts and a lot of wasted time getting the carton through my front door. Other than that the website is very easy to use.”

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Posted 7 years ago

Hello Apologies regarding the delivery issues you faced. All our products need to be signed for thus the parcel could not be left unattended. Happy to hear the website was easy to use. Thank you Ron TheDrinksBasket

Posted 7 years ago

“produce was easy to order and arrived on time as expected”

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Posted 7 years ago

“The listing is very misleading as no box is included! Not happy at all as it was a gift for my bride on our wedding day. If it's not in a box then fair enough, just don't falsely advertise it”

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Posted 7 years ago

“When the order delivery went wrong you acted upon it straight away and resolved the delivery very promptly. Thank You”

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Posted 7 years ago

“ordered toffee vodka on Saturday using my phone. Paid for next day delivery assuming it would be Monday. When it didn't arrive I phoned. Next day delivery is only Monday to Friday, something that didn't appear blindingly obvious when ordering by phone! The guy I spoke to did refund my next day delivery costs and I actually got it delivered on Thursday. So good customer service but think the charges could be made clearer. Product itself is fantastic.”

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Posted 7 years ago

“I ordered a bottle of Japanese whiskey for a birthday present and asked for next day delivery. I paid extra for this service and ordered on Thursday evening it didn't turn up until Tuesday. I was told I would get my postage refunded back to me. I am still waiting for this to happen! I like the idea of the business and I know they can't do anything about the post office messing up but when you offer to refund a customer you should follow through with your promises.”

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Posted 7 years ago

Hi Adam Apologies about that. We have refunded the next day postage costs now. TheDrinksBasket

Posted 7 years ago

The Drinks Basket is rated 4.7 based on 3,060 reviews