The Drinks Basket Reviews

Name: The Drinks Basket
Address: 472 Church Lane Kingsbury, London
Rating: 4.71

4.7 Rating 3,060 Reviews

93 %

of reviewers recommend The Drinks Basket

4.7

Based on 3,060 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About The Drinks Basket:

TheDrinksBasket is a specialist online retailer of niche and unique wines and spirits. We offer an extensive range, from the old favourites to a curated selection of luxury, specialist and alternative products, allowing you to choose from a wide selection of wine, vodka, gin, whiskey, cognac, tequila, rum, and various other spirits.

At TheDrinksBasket, we love what we do, from researching every product, to helping you find exactly what you’re looking for, no matter what the occasion. You don’t have to be an expert on single malts to shop our selection (but you might feel like one after). Whether it’s a fine whiskey, a rare bottle of gin you tried at the hottest new bar in town, or the perfect bottle of red you’re after, we’ve got it! With next-day delivery service, you’ll never have to wait long to get your hands on the tipple of your choice.

Visit Website

Phone:

0208 200 8355

Email:

Info@thedrinksbasket.com

Location:

472 Church Lane Kingsbury
London
NW9 8UA

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The Drinks Basket 5 star review on 10th January 2024

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a presentation box with a bottle of malt and 2 glasses as a gift but the inside of the box was damaged. I didn’t have enough time to return it.”

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Posted 7 years ago

“I placed 2 orders, 1 has not arrived - Order #100007075 ref FH853603778GB. I noticed the 2 separate payment & shipping address have merged on the order & emailed The Drinks Basket 13/12/17 to clarify delivery address but have received no reply & my order has not been delivered.”

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Posted 7 years ago

“I have not received my order yet”

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Posted 7 years ago

Hi Apologies but we didn't know about this issue. We have just checked the tracking ID that we sent you and delivery was attempted on 29th November and a card should have been left for you. It is awaiting collection at HULL DO. If you need anything else then please drop us an email or give us a call. Thank you

Posted 7 years ago

“My delivery was late so another was delivered, I now have got to take the time out to return the second.”

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Posted 7 years ago

“Ordered paid £6 99 delivery for next day got it 3 days later”

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Posted 7 years ago

Hi Lisa Apologies - The order was delivered one day late (you ordered on 7th after the next day cut off time so was sent 8th on 24 hour, you got it on the 10th), The issue was down to an issue with Royal mail. We have refunded you the next day delivery costs. Thank you Ron TheDrinksBasket

Posted 7 years ago

“I ordered a bottle of champagne which was pictured next to a gift box, which was ideal as it was for a present. But the champagne arrived with no gift box. I emailed straight away but had no reply. I had to spend an extra £10 on a big gift box and tissue paper to make it look nice.”

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Posted 7 years ago

Hi Caroline Sincere apologies on the above, We didn't realise you had an issue until we saw this review and found your email in our junk mail folder. A member of our team has emailed you with our apology offer. TheDrinksBasket

Posted 7 years ago

“My name wasn't on the package so it took 4 days for me to track it down as someone else had taken it from where it had been signed for at my workplace I did clearly state on my order my name & address. And I even sent a follow up email to clarify this.”

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Posted 7 years ago

“I ordered "Dragon berry rum" but was delivered "Scorched cherry rum" which is similar but wrong. As it was a birthday gift I didn't have time to try and return the item and the person didn't like their present. I took a picture as I was going to try and and sort it out but when I called on the Saturday no-one answered so gave up. Colin”

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Posted 7 years ago

“Ordered next day on a Monday and as the Monday was a bank holiday I expected it Wednesday. It arrived 20:30 on Friday and therefore missed the date for my friends birthday present so very disappointed. Packaging was great. Please refund the extra postage paid for next day.”

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Posted 7 years ago

The Drinks Basket is rated 4.7 based on 3,060 reviews