The Workplace Depot Reviews

Name: The Workplace Depot
Address: Miller House, Moorbridge Road East, Bingham, Nottingham
Rating: 4.94

4.9 Rating 2,705 Reviews

100 %

of reviewers recommend The Workplace Depot

Company Reviews

Metrics

Info

4.9

Based on 2,705 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 012 6777

Email:

hello@theworkplacedepot.co.uk

Location:

Miller House, Moorbridge Road East, Bingham
Nottingham
NG13 8XB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've had a really positive experience with The Workplace Depot (namely Chrissy in the customer services team). I bought a catering trolley online at a cost which was clearly lower than everyone else. The order went through but then I had contact from Chrissy to say sadly the item was out-of-stock and asked if I was happy to wait of if I wanted a full refund. I was happy to wait and it did arrive a few days later than expected. There was some cosmetic damage to the item, with a damaged plastic tray, which I let Chrissy know about with a few photos. She was really apologetic. I wondered whether a partial refund might be possible, but - lo and behold - I've been given a full refund. Brilliant! Thank you Chrissy and team”

Helpful Report

Posted 1 year ago

Hi Chris, Thank you so much for your review! I wanted to make sure the experience you had with The Workplace Depot was still first-class despite product issues, so I really hope we can support you again in future. Best wishes, Chrissy

Posted 1 year ago

“I was looking for a Cable Protector to place in my garage and when I searched on Google it was the first one to come up. The price was right, it was next day delivery, and payment was smooth. I had an immediate order confirmation, tracking for the order, and it arrived in a box the very next day. Can't get much better than that. Thanks will use again.”

Helpful Report

Posted 1 year ago

Thank you for your positive review! We are so glad that our Cable Protector offered the solution you were looking for, with a great price, next day delivery, and a smooth payment processing. We look forward to supporting you again in the future. Kind Regards, Chrissy

Posted 1 year ago

“When ordering my chair Chrissy was most helpful. The delivery driver was also courteous. It was easy to assemble and I'm writing this whilst seated on it. It's both comfortable and elegant.”

Helpful Report

Posted 1 year ago

Hi Wendy, Thank you so much for your review! It was lovely to be able to speak with you on the phone and I'm so happy you're pleased with the product. Enjoy your chair, and hopefully speak to you soon! Best wishes, Chrissy

Posted 1 year ago

“The whole transaction from speaking to you’re very friendly and professional staff to the delivery person the next day was past excellent. After inspection of my purchased blind spot driveway mirror l am extremely pleased with the product and it’s installation parts . Thank you for your first class service.”

Helpful Report

Posted 1 year ago

Hello, Thank you so much for your kind review. I am pleased you are satisfied with your products and the service you experienced. We look forward to supporting you again in the future! Kind Regards, Chrissy

Posted 1 year ago

“The Workplace Depot is absolutely top notch. Ordered a step ladder, arrived next day with brilliant communication on when it had been dispatched and when it would arrive. Required a VAT invoice from them so asked there support email if one could be sent to me and without any issues and incredibly fast, they sent me the invoice. Pleasure to do business with and would happily order here again.”

Helpful Report

Posted 1 year ago

Hello, Thank you so much for your glowing review! We're really happy we could support you and look forward to connecting again in the future. Kind Regards, Chrissy

Posted 1 year ago

“The parcel arrived on time, no damage, in perfect condition, happy after using same. P Morgan”

Helpful Report

Posted 1 year ago

Hi there! That's great to hear about your positive experience with us. Thank you for taking the time to leave a review, we really appreciate the feedback. Many thanks Becky

Posted 1 year ago

“I purchased an aluminium ladder and just like they said it arrived the next day after purchase online and in excellent condition. I am very pleased with the product and their service.”

Helpful Report

Posted 1 year ago

Hi there! Thank you for taking the time to write us this review. It's great to hear that you're happy with your experience with The Workplace depot. Many thanks Becky

Posted 1 year ago

“Excellent service, easy to order online and delivery was as stated. The price was right as well. The item ordered arrived well packaged. Thank you, especially as we'd been let down by a previous seller.”

Helpful Report

Posted 1 year ago

Hi there! Thank you for the 5 star rating and taking the time to write this review. We're happy to hear that you are pleased with your experience with us Many thanks Becky

Posted 1 year ago

“The Workplace Depot price for the stepladder I was looking for and speed of delivery was the reason it sealed the deal. Their communication is also first rate and quick which impressed me.”

Helpful Report

Posted 1 year ago

Hi there! Thank you for the 5 star rating and we really appreciate you taking the time to write a review. It's great to hear that you are happy with your experience with us. Many thanks Becky

Posted 1 year ago

“I find this a really difficult review to write, the products are first class and great value for money but there is a big if, if you can manage to get your hands on the product. I placed two orders both for next day delivery. The first order was not collected on the correct night and the courier tracking was abysmal, I finally did get the product and I was really pleased with the quality. Second order was sent via and different courier and that was collected on the right night for an overnight service. Sadly this meant my package was delivered overnight to a courier depot that was probably further away from my location than the Workplace Depot is. The best I could get from the delivery company was that they would redirect to the correct depot and deliver it tomorrow but added, if they could deliver it to the correct depot, so even the customer service rep was far from confident. By now I was passed caring and told them not to bother as I was going to cancel the order, which I did. So why fives stars, well to be honest I cannot see how I can give less, the products are very well built and great value for money. Every one I spoke to at Workplace Depot was exceptionally helpful whether contacted by phone or Email. They even issued a credit and sent me a copy of the credit note within and hour of me cancelling the second order. It is a really great company with great products and staff but is clearly struggling to find a courier that can match their abilities.”

Helpful Report

Posted 1 year ago

Hi Paul, Thank you for taking the time to write your review. I know from the communications with myself and the team, the Courier process wasn't as smooth as we wanted it to be and it's disappointing when this taints the experience. That said, I am really pleased you are happy with the Customer Service provided by Becky, Emma and myself. We look forward to being able to support you again in the future. Kind Regards, Chrissy

Posted 1 year ago

“Workplace depot have worked extremely hard to make sure we got our products despite the incompetence of their courier. What an excellent company and fantastic customer service staff let down by their courier.”

Helpful Report

Posted 1 year ago

Hi Carol, Thank you for taking the time to review The Workplace Depot. I'm really pleased you are happy with the Customer Service provided by our team, despite the troubles experienced with the Couriers! We look forward to supporting you again in the future. Kind Regards, Chrissy

Posted 1 year ago

“Very disappointing experience - ordered a product that was not as described. The return process has been shockingly bad both in terms of time and service. The company refuses to pay return postage. I would not recommend this company.”

Helpful Report

Posted 1 year ago

Hi Alistair, Thank you for your review - although I am saddened to hear you haven't had the best experience. Unfortunately as you are aware, we do not organise the return/collection of goods on our products unless stated as damaged. I understand from reviewing all communications this was agreed by yourself and you were happy to organise. I really hope that we can support you in future and if there is anything I can do to make your next experience the best yet, please get in touch. Kind Regards, Chrissy

Posted 1 year ago

“I am sure that the product will be fine when it gets here. the message that you get "item has been dispatched to our third party supplier" is factually incorrect and whats more the Work place Depot know this! Please be clearer with your messaging in future”

Helpful Report

Posted 1 year ago

Hi Nick, Thank you for taking the time to provide a review. I am sorry your experience with us has not been perfect. I know my colleague Becca has been in touch and I wanted to reach out to you on the back of your review. I know Becca notified you that at the time of placing your order, the lead time on your product is 50-60 working days as the product is manufactured to order. Our system is set up to generate dispatch notification emails and unfortunately, there is no way of turning these off as we want to allow customers to view a secondary confirmation/explanation of tracking of their order. I understand that the auto-generated email was confusing. We'd like another opportunity to support you in the future so please let me know if there is anything I can do to support you. Kind Regards, Chrissy

Posted 1 year ago

“Great Customer Service would use Workplace Depot again.”

Helpful Report

Posted 2 years ago

Good evening Eric, Thank you for your 5* review. I am pleased you are happy with the service you received from our Customer Care Team. We would be happy to assist you any time in the future. Kind Regards, Chrissy

Posted 2 years ago

“Bought a desk yesterday at 12:30pm for next day delivery. It's 6:15pm right now and still not here.waste of time. Haven't been emailed called or anything! I will never do business with this company again!”

Helpful Report

Posted 2 years ago

Hi Shaun, I am so sorry to read of your experience with your Desk Order. I know we have communicated over our support inbox but I wanted to reach out on here, too. I would really like to apologise for the delay in receipt of your order, as explained this was due to the ongoing ParcelForce strikes and unfortunately out of our control. Nevertheless, this does not meet our Next Working Day standard. I really hope we can create a new experience for you moving forward - my team and I will be on hand to support you anytime in the future. Please let me know if I can be of further support in the meantime. Kind Regards, Chrissy

Posted 2 years ago

“First class service and the best prices. Very quick”

Helpful Report

Posted 2 years ago

Hi Donald, I really appreciate you taking time to leave a review. I am very glad you are happy with our services and we look forward to helping you in the future. Thanks Layla.

Posted 2 years ago

“excellent customer service, despite having an issue with the product, the team helped within 30 minutes offering a solution, also i hadn't received the VAT invoice, i emailed the customer services department and within 10 minutes i had the invoice in my inbox! amazing service all round. we will definitely order from you again!”

Helpful Report

Posted 2 years ago

Hi Sadie, Thank you so much for taking the time to leave a lovely review! I am elated you are pleased with our services and look forward to any future business with you., have a fantastic weekend! Kind regards, Layla.

Posted 2 years ago

“My experience with this company was wonderful from start to finish. As I have a short retention disorder I need to be explained to quickly and quite a lot .This means I am often missing the most important information. A personal contact off this sort is especially important The lady quickly asked questions about my needs and understood quickly. Not many people have that ability. She is a great asset to any employer.”

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Posted 2 years ago

Hello Patricia, Thank you ever so much for taking the time to leave such a lovely review. It was a pleasure speaking with you and we look forward to any future business with you. Thanks Layla

Posted 2 years ago

“Excellent customer service in all aspects of dealing with The Workplace Depot and a very well drilled team. It is so refreshing to deal with an organisation that gets it right and recognises the needs of customers and does a brilliant job in fulfilling them. From my first enquiry I experienced super responsiveness and help and thereafter. Well done and thank you.”

Helpful Report

Posted 2 years ago

Hi Paul, Thank you for your wonderful feedback and comments! We're very pleased you're happy with our services and products. If you need anything else at all, please let us know :)

Posted 2 years ago

“I bought a pack of 10 small bins, package arrived with some damage to 3 bins. Reported it to the Customer service and they were excellent with their support and send over a replacement pack. Will use them again.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your kind feedback! We are very happy you're pleased with our services. If you need anything else at all, please let us know. Kind regards.

Posted 2 years ago

The Workplace Depot is rated 4.9 based on 2,705 reviews