The Windscreen Company Reviews

Name: The Windscreen Company
Rating: 4.90

4.9 Rating 322 Reviews

98 %

of reviewers recommend The Windscreen Company

Company Reviews

Metrics

Info

4.9

Based on 322 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

08081699327

Email:

enquiries@thewindscreenco.co.uk

Location:

Tudor Works, 26 Turret Ln, Ipswich
IP4 1DL

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst company I have ever dealt with. Came out to fix my window and caused more damage to the vehicle. Appalling customer service”

Helpful Report

Posted 1 month ago

Hi there, We appreciate you sharing your experience with us, though we're saddened to hear about the issues you faced. It’s never our intention to cause any further damage. Please know that your feedback is critical to us, and we would like the opportunity to address this matter directly. If you could reach out to us at The Windscreen Company or via enquiries@thewindscreenco.co.uk, we would be more than willing to discuss this further and work towards a resolution. Thank you for bringing this to our attention, and we hope to make things right. Best regards, The Windscreen Company team

Posted 1 month ago

“I am writing to express my disappointment with the service I have received from your company. On Friday, I brought my vehicle to Stop for a windscreen replacement. However, when the technicians arrived after missing the appointment time, they had the wrong windscreen. I was told that I would be prioritized on Monday morning and that the correct windscreen would be sent out. Unfortunately, the technicians did not show up on Monday morning as promised. They rescheduled the job for 4:30 pm, but they again failed I am very disappointed with the level of service I have received from your company. I have wasted a significant amount of time and effort trying to get my windscreen replaced. This companie is a huge disappointment”

Helpful Report

Posted 1 year ago

Hi Viktor, Thanks for taking the time to leave this review. We always value feedback on our services whether it's positive or negative. We are sorry to receive this review and we agree in the first instance we did arrive with the incorrect windscreen. Unfortunately, the correct windscreen was not available until Monday morning and whilst we did call you on Monday morning to explain the difficulty of carrying out work as the weather was bad and raining and we could not carry out the work without the vehicle being undercover, we totally understand your frustration here. To get this job completed for you we suggested that you come to the workshop so we could do this undercover. At the point you arrived it was clear that you were frustrated and whilst apologises were verbally given we were told that that was no good and an agreement was made to cancel the job rather than it escalate into a shouting match We would like to pass on our apologies to you for the poor service and understand your frustration on this occasion. We would be prepared to offer a discount as a goodwill gesture should you wish to use our services in the in the future. All the best,

Posted 1 year ago

“Alas, windscreen fitted in March 2020....months later, car electircs suffering from water ingress....screen removed (without permission) and refitted....now watertight and car fine (after electrics that were damaged were replaced). £1400 bill due to this”

Helpful Report

Posted 3 years ago

“So I was quoted £145 pound to do side glass for Citroen c1 guy came smashes window try’s to fit new bit he then knocks door can’t fit it wrong size they don’t get their glass from Citroen I asked him if he’s covered it back he said no haven’t got anything to do that then he suggests go through insurance. So that’s what I’m doing now I won’t eaven suggest this company to anybody. As nhs worker to needed it doing ASAP.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave the review. We would like to confirm that we have contacted you with the details about this job and offered a discount on the services. Let us apologise again for any inconvenience caused. We look forward to hearing from you soon. Kind regards, The Windscreen Company team.

Posted 4 years ago

The Windscreen Company is rated 4.9 based on 322 reviews