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The Whisky Vault Reviews

5.0 Rating 1,435 Reviews
100 %
of reviewers recommend The Whisky Vault
Company Reviews Metrics Info
5.0
Based on 1,435 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
99%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read The Whisky Vault Reviews

About The Whisky Vault:

The Whisky Vault was born from ideas created by Philip and Richard Hawley, a Father/Son relationship, based in Yorkshire, UK. The business was established in 2008 and is still run as an entirely family-oriented project.

We provide whisky lovers worldwide an online hub for discovering and securely purchasing top quality rare, vintage and collectible whisky. We always aim to carry out this service at a high standard coupled with exceptional customer support - values extremely important to us.

With over 2,000 items in our catalogue, there are expressions of whisky that are very rare and indeed highly sought after. We endeavour to keep the site exciting and fresh and therefore are consistently adding new products, as and when we acquire them.

Richard and Philip Hawley
The Whisky Vault Ltd

Visit Website

Phone:

01133225785

Email:

mail@thewhiskyvault.com

Location:

Suite G5, Morwick Hall Mortec Park, York Road Leeds, LS15 4TA
Leeds
LS15 4TA

Write Your review

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Anonymous
Verified Buyer
“Bought a decent bottle of whisky for my husbands Christmas. Happy enough with whisky but I bought the Whisky Vault display box which is just generic, the satin cloth which had cardboard attached had to be altered to fit around the bottle. For the price of the box I would expect better.”
Helpful Report
Posted 2 months ago
Ursula Reblin-Weres
Verified Buyer
“Hello, and thank you for the fast delivery. I would have liked to have added a product specification card and a guarantee that it was genuine. It is meant as a gift for someone who knows a lot about Whisky. And a hint to toll costs of more than 33% of the product value would have been helpfull. Best regards and have a nice day. U. Reblin-Weres”
Helpful Report
Posted 2 years ago
Thank you for your kind words regarding the delivery, Ursula. Unfortunately, not all whiskies come with a specification/info card or COA. In this instance, your purchase was never originally released with anything of this kind. In regards to the charges, we stipulate on the website confirmation page that you have read and understood there will be local VAT and duty charges when exporting outside of the UK. Best wishes and thank you for your business once again. TWV.
Posted 2 years ago
Anonymous
Verified Buyer
“I had an issue with the cost of delivery however I was given a very clear explanation and because of that will be delighted to continue buying whisky from Whisky Vault.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Please be reminded to put the alcohol degree and the bottle size on the invoice in order to complete Custom clearance. Thank you.”
Helpful Report
Posted 3 years ago
Many thanks for your kind review, we were pleased you received your bottle to Taiwan within 3 business days. The alcohol ABV and bottle contents are input on the digital customs declaration.
Posted 3 years ago
Anonymous
Verified Buyer
“From ordering to receiving in The Netherlands only two nights passed. Sometimes it takes longer within the same country. Job well done!”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Delivery was quick and well packaged. However, I would've liked to receive a track and trace as I was now surprised by the carrier. Maybe something for future orders.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Had stock of a hard to find bottle and the delivery was very quick”
Helpful Report
Posted 6 years ago
Luigi Andena
Verified Buyer
“All perfect.”
Helpful Report
Posted 6 years ago
Steven Forrest
Verified Buyer
“Fast efficient and friendly service in delivering a quality product.”
Helpful Report
Posted 7 years ago
Peter Darby
Verified Buyer
“I found the whisky I wanted”
Helpful Report
Posted 7 years ago
Peter Gasser
Verified Buyer
“There is one problem at the custom! You should declare the worth and the percentige of alcohol of the bottle, otherwise I get a reminder to sent them a copy of the invoice with the details and that makes a delay of the delivery of one day. Kind regards Peter Gasser”
Helpful Report
Posted 7 years ago
Stephen J Bilger
Verified Buyer
“Having what I wanted, but i'll be happier when the Blanton's arrives.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Ok god service”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“International delivery was very fast (overseas within 48 hours !)”
Helpful Report
Posted 8 years ago
Sim Wei Loon Jonathan
Verified Buyer
“The speed at which the whisky arrives at my country is astonishing. The box that came along with the whisky could be in a better condition, it was a little worn on the edges. Other than that, overall it was a good experience. Cheers.”
Helpful Report
Posted 9 years ago
Nage Choi
Verified Buyer
“I need your invoice with VAT form asap, because I will going back to China this Sunday ! I can claim back the VAT in airport !”
Helpful Report
Posted 9 years ago
Dear Nage, No problem, I have just sent you a copy of your tax invoice to your email address. Sales invoices are also available to download from your account page, for future reference. Many thanks for your valued custom. Richard Hawley The Whisky Vault Ltd
Posted 9 years ago
Nicholas Phillips
Verified Buyer
“Very quick response to my query. Delivered whisky to a very happy gift recipient in 3 days. Recommended”
Helpful Report
Posted 9 years ago
The Whisky Vault is rated 5.0 based on 1,435 reviews
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