The Whisky Vault Reviews

Name: The Whisky Vault
Address: Suite G5, Morwick Hall Mortec Park, York Road Leeds, LS15 4TA, Leeds
Rating: 4.99

5.0 Rating 1,416 Reviews

100 %

of reviewers recommend The Whisky Vault

Company Reviews

Metrics

Info

5.0

Based on 1,416 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About The Whisky Vault:

The Whisky Vault was born from ideas created by Philip and Richard Hawley, a Father/Son relationship, based in Yorkshire, UK. The business was established in 2008 and is still run as an entirely family-oriented project.

We provide whisky lovers worldwide an online hub for discovering and securely purchasing top quality rare, vintage and collectible whisky. We always aim to carry out this service at a high standard coupled with exceptional customer support - values extremely important to us.

With over 2,000 items in our catalogue, there are expressions of whisky that are very rare and indeed highly sought after. We endeavour to keep the site exciting and fresh and therefore are consistently adding new products, as and when we acquire them.

Richard and Philip Hawley
The Whisky Vault Ltd

Visit Website

Phone:

01133225785

Email:

mail@thewhiskyvault.com

Location:

Suite G5, Morwick Hall Mortec Park, York Road Leeds, LS15 4TA
Leeds
LS15 4TA

Write Your review

Tell us how The Whisky Vault made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Whisky Vault 5 star review on 8th June 2024

Sheng ZHONG

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the bank wouldn't let me charge a rare beautiful bottle to my card because of an address issue... the card was approved but my new address was twisted. these guys held the bottle for me over night until everything cleared up. a day and a half later the bottle was overseas and safe in my arms. These Guys Are The Best. they have the bottles that you won't find anywhere else. Respect.”

Helpful Report

Posted 8 years ago

“Super quick overseas delivery to NYC. Great range of Whisky's!”

Helpful Report

Posted 8 years ago

“Excellent whiskies, fast shipping in Germany.”

Helpful Report

Posted 8 years ago

“fast shipping, good packing, nice and pleasant”

Helpful Report

Posted 8 years ago

“A lot of great whisky to choose and fast shipping to Netherlands, really awesome site :)”

Helpful Report

Posted 8 years ago

“Very clear to order, very very fast delivery with nice tracking from DHL, evertything was perfect.”

Helpful Report

Posted 8 years ago

“Perfect service and communication, whisky arrived as promised in time for Christmas and was gratefully received on the big day!”

Helpful Report

Posted 8 years ago

“Ordered the bottle on a Monday and received the item on Thursday - completely intact!! And did I mention it was 2 weeks before Christmas and sent from the UK to the US!?! Fantastic service (although a little pricy) and while I have not sampled the item, I have no doubt it will live up to the quality.”

Helpful Report

Posted 8 years ago

“Great range on the site, next day delivery to Dublin!”

Helpful Report

Posted 8 years ago

“Excellent customer service. Speedy delivery and well packaged. Will definitely buy again.”

Helpful Report

Posted 8 years ago

“Superb whisky, prompt delivery.”

Helpful Report

Posted 8 years ago

“An old Ardbeg whisky from 1972 makes Jack a happy man... REAL fast shipping to the US to boot.”

Helpful Report

Posted 8 years ago

“Well packaged,and very fast delivery spot on thanks”

Helpful Report

Posted 8 years ago

“Great product description and fast safe delivery.”

Helpful Report

Posted 8 years ago

“many thx. safely arrived in HK.”

Helpful Report

Posted 8 years ago

“The Whiskey Vault went above and beyond to cater to my requirements, the team are fantastic, extremely helpful, and quick to respond to any questions I had. I highly recommend this company. They went out of their way to ensure I got what I wanted. Thank you.”

Helpful Report

Posted 8 years ago

“Great service, whisky delivered to Hong Kong in a matter of days.”

Helpful Report

Posted 8 years ago

“Excellent! Thanks.”

Helpful Report

Posted 8 years ago

“Easy to navigate website Fast and efficient delivery Purchase is for a Christmas gift so can't comment on contents-yet!”

Helpful Report

Posted 8 years ago

“The service and delivery was great. My only issue is that I have no evidence but the label on the bottle of the age of the Macallan Whiskey I brought. I have heard of copies been made that are not the age stated. Can you provide proof to me about the age of this whiskey, as the label and box it came in look brand new. Thankyou”

Helpful Report

Posted 8 years ago

Hi Mark, glad you received the bottle to Australia in good time. We have exceptionally high quality control procedures in place to ensure the authenticity of all the whisky we sell. I have emailed you privately outlining these procedures and, in particular, the history of your purchased bottle. Richard.

Posted 8 years ago

The Whisky Vault is rated 5.0 based on 1,416 reviews