The Van Insurer Reviews

Name: The Van Insurer
Rating: 4.59

4.6 Rating 2,013 Reviews

94 %

of reviewers recommend The Van Insurer

4.6

Based on 2,013 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0870 225 8207

Email:

customer.services@theinsurers.co.uk

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The Van Insurer 5 star review on 20th April 2022

Gregory

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good place to start for quotes, however sometimes you can get fed up re entering your details over and over again, so you end up going direct with an insurance company.”

Helpful Report

Posted 10 years ago

“I only rated my experience one star because there was no minus star options available as it would otherwise be a -5 star rating. Some of the staff were very polite but not necessary helpful and if that wasn't bad enough when I rang to discuss and issue and a lady was at the other end of the phone, she was fare from professional in terms of communication and beyond disasters in terms of being helpful. I have done customer servicing for over 9 years and I fully comprehend the importance of the customer and their value to me or the organisation I worked for. However, to my knowledge and based on my experience with your selves, your team requires a solid training on communication skills and knowledge on hot to be good use to their customers. I paid over £640 for my policy in full, and after hitting a brick wall through few conversations I with different staff members I decided to cancel my policy, and out of £640 I been refunded lees than £540 only after 13 days! I have over one million British followers on twitter and Facebook, and as from this Friday I will most certainly share my experience with every one and also ask them to share it over and over. To be honest I am not sure why I bothered to write this feedback because if the company does not value its customers through phone call conversations I very much doubted that any feedback is taken into account. I will”

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Posted 10 years ago

“The Van Insurer is a very friendly website. HOWEVER.............. I decided to insure with 'Vine Insurance' and would NOT recommend them to anyone! I have had nothing but problems, was spoken to very rudely on the phone, found direct debits coming out my bank more often that agreed. Today took the biscuit when I called them as after almost 2 months, I still did not have my policy through. I never got the operators name (lucky for her) but after a few times being put on hold, I was told they were cancelling my policy because of an error with the online submission! When I informed her that my bank account had been debited too many times, she simply said "stop right there, I'm putting you through to complaints"!!!! And yes you can imagine that after another 5 mins on hold, they disconnected me!!!! The Van Insurer website............very good. Shame about the companies they are promoting!”

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Posted 10 years ago

“Great price great servi”

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Posted 10 years ago

“Great company to use,quick and efficient.highly recommended.found me the perfect insurer.”

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Posted 10 years ago

“Quick and easy to use. Very happy with the experience and the low premium outcome. Thank You!”

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Posted 10 years ago

“Very help full and good competitive price”

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Posted 10 years ago

“I would like to thank Dean at your company who I spoke to when I took insurance out I found him very helpful and professional. Im glad I chose your company I am very happy with your service and I would like to THANK YOU”

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Posted 10 years ago

“Very helpful and far cheaper than any other quote”

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Posted 10 years ago

“Simple to use. My previous insurers kept bothering me to re - insure with them. I asked for their most competitive price. I was assured that the price they quoted was the best price available, they had searched on my behalf. Their company were on the list you provided. They were about 20th on the list. Thanks.”

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Posted 10 years ago

“Very easy to use and saved me money ! I will use them again.”

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Posted 10 years ago

“some good offers on, got meself good deal, thanks”

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Posted 10 years ago

“Easy, cost effective way to insure a van”

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Posted 10 years ago

“I found them extremely helpful and professional. Great price and excellent customer services”

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Posted 10 years ago

“Easy as 123 and a great quote”

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Posted 10 years ago

“I found the site very user friendly. The quotes provided were very competitive and on taking out a policy confirmation was emailed straight away - good service and well recommended”

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Posted 10 years ago

“Many thanks for brilliant service and price, you are a very good company, based in the UK with real English people on the phone!! A great change from the large companies located in India!! Many thanks for the help you gave me, and hope to add another driver to the van in the not too distant future.”

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Posted 10 years ago

“I found the Van insurance I needs at a very competitive price with no hassle. As a bonus I wasn't bothered with constant phone calls like some other comparison sites. First Class”

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Posted 10 years ago

“Very cheap quote, very helpful and efficient customer service.”

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Posted 10 years ago

“was all great thanks”

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Posted 10 years ago

The Van Insurer is rated 4.6 based on 2,013 reviews