Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 3,944 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 3,944 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 23rd February 2025

110

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great Service and Products”

Helpful Report

Posted 1 year ago

Hi Simon, thank you for your feedback and we are glad that we have met your expectations. In addition to that you are satisfied with our service. If you need help, just slide in our inbox.

Posted 11 months ago

“Bought a spray can and a touch up pen for my old Wolseley. Both items were a really impressive match. Considering the cat is well over 50 years old, that is a remarkable feat with just the origional paint code to work with. Excellent!!”

Touch Up Paint Factory 5 star review on 20th February 2024

Helpful Report

Posted 1 year ago

Hi Peter! We're thrilled to hear that both the spray can and touch-up pen matched your Wolseley. Your satisfaction is our ultimate goal, and we're delighted to have met your expectations. If you have any questions, feel free to let us know. We're here to help!

Posted 11 months ago

“I haven't tried my touch up pen yet, will wait for the warmer weather. But service was good. Thank you.”

Helpful Report

Posted 1 year ago

Hi there Robert! Thank you for your feedback! We're glad to hear that you had a positive experience with our service. If you have any questions or need assistance when you're ready to use the pen, feel free to reach out. We're here to help.

Posted 11 months ago

“Ordered on Sunday, arrived Wednesday impressed with your service. Weather has not allowed me to try your touch up yet.”

Helpful Report

Posted 1 year ago

Hi Sam, we are delighted to hear your satisfaction with our service. We understand that weather conditions have prevented you from trying it out. It is recommended that our products are applied in temperatures above 0°c, as the paint drying process will be reduced. As the weather warms up, we hope you'll have the opportunity to tackle your touch-up project successfully. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!

Posted 1 year ago

“no messing with base coat and lacker witch never matches and this does”

Helpful Report

Posted 1 year ago

Thank you for sharing your positive experience with us, Roland. Especially with your experience with the paint match. If you ever need anything else, don't hesitate to reach out.

Posted 11 months ago

“Hi This is a wonderful match for my Cupra Formentor In Red. I had two tiny stone chips on the front of the bonnet defy any body see them now. Great product .”

Helpful Report

Posted 1 year ago

Thank you for your fantastic review! We're thrilled to hear that our product was such a perfect match for your Cupra Formentor in Red. We're delighted that our product has met your expectations. If you ever need anything else, don't hesitate to reach out.

Posted 11 months ago

“Great Colour match.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Dr. Williams! We are glad that you are satisfied with the paint match!

Posted 11 months ago

“Once I ordered the touch up paint I got a text from Royal mail saying the item could not be delivered due to circumstances beyond their control!!!!! Living in Spain I contact The Touch Up Paint Factory about my concerns. The next day I got a reply saying that Megan had investigated with royal mail and the overseas mail service and found that infact the parcel was with the local mail service awaiting delivery. Today 19/02/24 I received a text stating that my parcel had now been delivered to my drop point. Excellent service from your company, thank you, regards Michael C France”

Helpful Report

Posted 1 year ago

Thank you for sharing your experience with us, Michael! We're apologise for the initial delivery issue, but we are glad that our team was able to promptly investigate and resolve the situation for you. It's fantastic to hear that you received your parcel and that you're satisfied with our service. We appreciate your kind words and your trust in us. If you ever need anything in the future, please don't hesitate to reach out. Regards from all of us at Touch Up Paint Factory!

Posted 11 months ago

“Very easy to find my car colour and very easy to order. Delivery was swift and the product was/is great to use. If order from get again without a thought of going anywhere else.”

Helpful Report

Posted 1 year ago

Hello Bob! Thank you so much for taking the time to share your positive experience with us! We are glad that everything worked well for you especially with the website experience (from looking for your paint to order process), delivery until the application. We look forward to serving you again in the future!

Posted 11 months ago

“After sending me the wrong colour! They sent the right colour out the day after. So sorted the issue very quickly after my phone call.”

Helpful Report

Posted 1 year ago

Hi Mark, we apologise for the mistake in sending the incorrect colour, but we're pleased to know that it was promptly resolved. Thank you for giving us the opportunity to rectify the situation. Should you have any additional questions or concerns, please don't hesitate to contact us. We're here to assist you in any way we can.

Posted 1 year ago

“Very prompt efficient service. The colour match was perfect and has been very useful touching in some recent stone chips. Haven’t used the primer yet but the pen point is useful for the stone chips rather than a brush. Have given four stars as early days to see how the all in one paint holds up to the elements.”

Helpful Report

Posted 1 year ago

Hi John! Thank you for taking the time to share your experience with us, we appreciate your feedback! Glad to hear that the colour match was perfect for your needs. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!

Posted 1 year ago

“I received the paint but no reply to my two e mails I sent to you asking about tracking and delivery info,,,, very poor customer service.”

Helpful Report

Posted 1 year ago

Hello Andrew, thank you for bringing this to our attention. And we apologize for the inconvenience you experienced with the delay. I hope this has already been sorted out and if not, would you mind sending us a response here, or even call us at +44 (0) 1295 380 495 so that we can have this sorted out? Please know that we take your concerns seriously and are committed to providing timely and helpful support to all our customers. We will relay this to our team to ensure this doesn't happen again. If you have any further questions, please don't hesitate to contact us directly.

Posted 1 year ago

“Great company to deal with. Order arrived very quickly and paint pen was a perfect match.”

Helpful Report

Posted 1 year ago

Thank you for sharing your positive experience. We are glad that you are satisfied with delivery, and the colour match. Should you need help in the future, just know that we are here to help!

Posted 11 months ago

“Straight forward ordering process and fast delivery.”

Helpful Report

Posted 1 year ago

“Delighted to say my order was dealt with swiftly so full marks for service.”

Helpful Report

Posted 1 year ago

“Exactly what I needed”

Helpful Report

Posted 1 year ago

“Very quick delivery. Only 48 hours from placing the order,to arrive in Aberdeenshire.”

Helpful Report

Posted 1 year ago

“I have used Touch up paint factory a number of times with all different colours and the match is 100% perfect.. I would recommend to anybody need to match there paint to there car..”

Helpful Report

Posted 1 year ago

“Excellent product needed a couple of goes but like new”

Helpful Report

Posted 1 year ago

“Quick dispatch and good product.”

Helpful Report

Posted 1 year ago

Touch Up Paint Factory is rated 4.6 based on 3,944 reviews