Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 3,948 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 3,948 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 23rd February 2025

110

Anonymous

Anonymous // 01/01/2019

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“Perfect match to my van 👍”

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Posted 11 months ago

Awesome, Derek! Glad that you found the perfect match for your van! Thank you so much for your glowing 5-⭐ review—we truly appreciate your support!

Posted 10 months ago

“fast delivery good product and match”

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Posted 11 months ago

Hello George! Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you're happy with our fast delivery and that the product matched your expectations perfectly! 🤩

Posted 10 months ago

“Good choice of paint options, have used before and colour match is excellent. Prompt delivery, well packaged with clear instructions for best results”

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Posted 11 months ago

Hello David! It's great to know that you've found our paint options to be a good choice and that the colour match has been excellent in your previous experiences. We're also pleased that our prompt delivery, well-packaged items, and clear instructions have contributed to your positive experience. Thank you for your continued support—we truly appreciate it! If you ever need assistance in the future, please don't hesitate to reach out.

Posted 10 months ago

“Excellent Service getting the items I ordered however not had a chance to use them yet waiting for better weather”

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Posted 11 months ago

Thank you for your feedback! We're please to know that you had an excellent experience with our service and received the items you ordered promptly. We understand the anticipation of waiting for better weather to use your paint, and we hope that when the sun shines, you'll enjoy be able to start your touch up project. If you have any questions or need assistance when the time comes, please don't hesitate to reach out. We appreciate your support and look forward to hearing about your experience with our products once the weather clears up! 🤩🌞

Posted 10 months ago

“Brilliant service, quick delivery and the product was spot on.”

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Posted 11 months ago

Hello Jamie! 👋 Thank you for your awesome 🌟🌟🌟🌟🌟 review! We're thrilled to hear that you had a brilliant experience with our service, including quick delivery, and that the product met your expectations perfectly. Your satisfaction is our priority, and we're delighted to have provided you with a positive experience.

Posted 10 months ago

“First class service, paint touch up pen perfect match, one Happy bunny thank you.”

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Posted 11 months ago

Thank you so much for your kind words, Michael! We're thrilled to hear that you had a first-class experience with us and that the paint touch-up pen was a perfect match for you. Your satisfaction is our top priority, and it makes us incredibly happy to know that we could help make you a happy bunny! 🐰🤩

Posted 10 months ago

“Thanks Touch up paint factory. Easy ordering process with your Car Reg, & good delivery time, perfect 👌”

Helpful Report

Posted 11 months ago

Hello there, Mr. Barnes! We're delighted to hear that you found our ordering process easy, especially with the option to use your car registration, and that our delivery time met your expectations. Ensuring a seamless experience from start to finish is our top priority, and we're thrilled that we could deliver on that for you. Thank you for sharing your journey with us, from ordering to delivery.

Posted 10 months ago

“Excellent service, quick delivery, perfect colour match, all as described.”

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Posted 11 months ago

Thank you for your glowing ⭐⭐⭐⭐⭐ review! We're thrilled to hear that you had an excellent experience with our service, quick delivery, and perfect colour match. Your satisfaction is our priority, and we're delighted that we met your expectations.

Posted 10 months ago

“Great product, delivered fast with clear instructions”

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Posted 11 months ago

Hello Mark! Thank you for your positive feedback. We're glad to hear that we met your expectations with both our service and product. Your satisfaction is our top priority, and we appreciate your support.

Posted 10 months ago

“Excellent service, paint match very good”

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Posted 11 months ago

Thank you for your 5 ⭐ feedback! We're delighted to hear that you had an excellent experience with our service and that the paint match was very good.

Posted 10 months ago

“My first purchase was for a touch in stick for a new Renault Trafic that I treated myself to when I retired,ordered in a rare Copper Brown metallic The touch -in was unnoticeable-perfect! The one I've just purchased is "in case" for a 1962 Greeves Sports Roadster I've rebuilt.I ordered it under the RAL number,once again ,perfect match. Thank You so much for your great service.”

Helpful Report

Posted 11 months ago

Hey there, Bill! Thank you for sharing your experience with us! We're thrilled to hear that our touch-up paint perfectly matched your Renault Trafic and your vintage Greeves Sports Roadster. It's fantastic to know that our products have met your expectations for both modern and classic vehicles. We appreciate your kind words and your trust in our service. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We're here to help, and we look forward to serving you again!

Posted 10 months ago

“Colour match poor, difficult to apply smoothly therefore I've given up and will just have to put up with a poor repair.”

Helpful Report

Posted 11 months ago

We're sorry to hear about your experience with our touch-up paint, Simon. Your feedback is valuable to us, and we apologise for any inconvenience caused by the poor colour match and difficulties in application. We strive to provide high-quality products that meet our customers' expectations, and we regret that we fell short in this instance. If you're willing to give us another chance to make things right, please reach out to us via info@touchuppaintfactory.co.uk. We'd be happy to assist you further and find a solution. Your feedback helps us improve, and we appreciate your patience and understanding.

Posted 10 months ago

“Excellent end to end service, great colour match, so much so, my Wife ordered touch up paint for her car”

Helpful Report

Posted 11 months ago

Thank you, Mark, for sharing your experience with us! We're thrilled to hear that our service exceeded your expectations and that the colour match was spot-on. It's truly gratifying to learn that your wife was impressed enough to order touch-up paint for her car too. We sincerely appreciate both of your trusts in us. If you ever need assistance in the future, please don't hesitate to reach out. We're here to help!

Posted 10 months ago

“Great service haven’t had the time to use the paint so can’t score on it as yet”

Helpful Report

Posted 11 months ago

Thank you for sharing your feedback, Carl! We're pleased to hear that you've had a great experience with our service. We understand that finding time to use the paint can be challenging, but when you do get the chance, we hope it meets your expectations. If you have any questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you whenever you're ready to use the paint!

Posted 10 months ago

“Second time I've used them and great service on both occassions! Well done!!”

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Posted 11 months ago

Thank you so much for your continued support, John! We are thrilled to hear that you've had a positive experience with us on both occasions. Your satisfaction is our top priority, and we're delighted to have earned your trust. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!

Posted 10 months ago

“I have not had time to use the product yet but it was delivered very promptly.”

Helpful Report

Posted 11 months ago

Hello John! Thank you for sharing your feedback! We understand that you may not have the time to use our product, but when you do get the chance to try it out, we hope it exceeds your expectations. If you encounter any questions or need assistance once you've had the opportunity to use the paint, please don't hesitate to reach out. Our team is here to support you every step of the way. Thank you for choosing TUPF. We look forward to serving you again in the future!

Posted 10 months ago

“I have no complaints websites very easy to use, kept me informed. Product is good will definitely use again if needed.”

Helpful Report

Posted 11 months ago

Thank you so much for your kind words and for taking the time to share your experience with TUPF! We're thrilled to hear that you found our website easy to use and that we met your expectations with our service throughout the process. It's fantastic to know that you're satisfied with the paint and that you would choose us again in the future if needed. We truly appreciate your support and look forward to serving you again whenever you need us!

Posted 10 months ago

“I haven't had a chance to use the paint yet, so no opinion on that for the time being, however, the online transaction and subsequent delivery of the paint went without a hitch. Just like 99.9% of all of my online transactions. Just to add, I think these constant requests from companies for reviews on their service and products are mostly a waste of everybody's time. Take the example I've just given. How on Earth would it help anyone decide whether or not to buy paint from The Touch Up Paint Factory. What a facile and banal world we now live in!”

Helpful Report

Posted 11 months ago

Hello Chris, we appreciate you taking the time to share your feedback, and we're glad to hear that your online transaction and delivery experience with Touch Up Paint Factory went smoothly. While we understand your perspective on review requests, they play a crucial role in helping us continually improve our service and products. Reviews provide valuable insights for both potential customers and our team to ensure we meet and exceed expectations. However, we apologize if it feels intrusive or burdensome. Your time is valuable, and we strive to make the review process as seamless as possible. Regarding your upcoming experience with the paint itself, we hope it meets your expectations once you've had the chance to use it. If you have any questions or concerns about the product or anything else, please don't hesitate to reach out. Thank you again for choosing Touch Up Paint Factory. We truly appreciate your support and feedback.

Posted 10 months ago

“Excellent quality and service paint dead on match easily applied”

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Posted 11 months ago

Hello Matthew, thank you so much for taking the time to share your experience with us. We are glad to have met your expectations with our service, and we're committed to continuing to exceed them in the future. Thank you for your support and trust in us. We look forward to serving you again soon!

Posted 11 months ago

“Excellent service. The paint colour match was absolutely bang on. Well worth the money”

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Posted 11 months ago

Hello Stacey, we are glad to have met your expectations with our service. It brings us great joy to hear that you achieved a perfect match. Thank you for taking the time to share your experience with us.

Posted 11 months ago

Touch Up Paint Factory is rated 4.6 based on 3,948 reviews