Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 3,789 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 3,789 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 31st January 2025

109

Anonymous

Anonymous // 01/01/2019

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“Easy to order. Exact match colour of paint. The paint is really good to use no clogging of the nozzle. Excellent finish. Well Packed and was informed all the time of the delivery. Highly recommend you.”

Touch Up Paint Factory 5 star review on 21st February 2024

Helpful Report

Posted 11 months ago

Hi Terry, we appreciate your recommendation and glad to hear your positive experience. It's fantastic to know that you had a smooth experience with our product, from its ease of use to its excellent finish. our feedback means a lot to us, and we look forward to the opportunity to serve you again in the future. Thank you for sharing your positive experience with us!

Posted 10 months ago

“Fantastic service paint colour is a perfect match I defo would use this company again thankyou so much”

Helpful Report

Posted 11 months ago

Hi Marshall, thank you for sharing your experience with our team and the paint match. Your satisfaction is our utmost priority, and we're thrilled that you would consider using our company again in the future. It means a lot to us to know that we've met your expectations. Thank you so much for choosing us!

Posted 10 months ago

“Really pleased with the paint pen. Company really helpful in identifying colour code for my vehicle which was not included on the data plate”

Helpful Report

Posted 11 months ago

Hi David! We're thrilled to hear that you're pleased with the paint pen. It's great to know that our team was able to assist you in identifying the colour code for your vehicle. Your satisfaction is our priority, and we're delighted that you're happy with both the assistance you received and the paint match. Thank you for sharing your experience

Posted 10 months ago

“I bought a touch up brush from Amazon but I wasnt happy with the match - even though they asked for the reg. Touch up paint factory was a bit more expensive but the match is perfect and the application a lot easier with the pen than a brush.”

Helpful Report

Posted 11 months ago

Hello Karen! We understand the frustration of receiving a mismatched product. Nevertheless, we're thrilled to hear that our paint perfectly matched your vehicle. While the price at TUPF might be slightly higher than our competitors, it's essential to highlight that we utilize world-leading automated equipment for precise colour matching. This enables us to offer a 100% colour match guarantee. Our goal is to provide not only a precise colour match but also an easy application process for our customers.

Posted 10 months ago

“I recently ordered an all in one paint pen which came very quickly to touch up some stone damage on my bike frame. I found it very easy to use and now can hardly see the damage. I’d definitely recommend this product.”

Helpful Report

Posted 11 months ago

Hi Adam, thank you for sharing your experience while using our paint! It's fantastic to know that the damage is hardly visible now. Your recommendation means a lot to us, and we're grateful for your support. If you ever need assistance or have any questions in the future, feel free to reach out. Take care and enjoy the ride!

Posted 10 months ago

“When asked good advices was given and speedy delivery and it certainly did the job”

Helpful Report

Posted 11 months ago

Hi Mary, we're pleased to hear that you found our tips and suggestions helpful and that your order arrived quickly. It's great to know that our product was able to meet your needs.

Posted 10 months ago

“very happy with my order, and the ease of how to order the item I wanted. fast delivery, I will use you again without a doubt”

Helpful Report

Posted 11 months ago

We're glad to hear that you're happy with your order and that the ordering process was easy for you. Providing a seamless experience from start to finish is our goal, and we're glad to know that you found it fast and convenient. Thank you for your kind words, and we look forward to serving you again in the future!

Posted 10 months ago

“The paint colours are perfect matchs and it make life so easy”

Helpful Report

Posted 11 months ago

Hello David! We appreciate your feedback. It brings us great joy to learn that the paint match lived up to your expectations and made things easier. Thank you again for choosing Touch Up Paint Factory.

Posted 10 months ago

“Very impressed with th service & the quality of the paint - amazing match! I would just like to say 1 thing as a rank amateur at car painting I would have had liked a bit more guidance in the literature but still a great product will definitely use you again”

Helpful Report

Posted 11 months ago

Hi John! We're thrilled to hear that you were impressed with both our service and the quality of the paint. Your satisfaction is our priority, and we're delighted that the colour match exceeded your expectations. Thank you for your suggestion regarding providing more guidance with the procedure. Please feel free to email us at info@touchuppaintfactory.co.uk if you need any assistance or tips with the application process. Our team is here and ready to help! Rest assured, your feedback will be forwarded to our team for future innovations with the product. Thank you again for choosing Touch Up Paint Factory. We look forward to serving you again in the future!

Posted 10 months ago

“Great Service and Products”

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Posted 11 months ago

Hi Simon, thank you for your feedback and we are glad that we have met your expectations. In addition to that you are satisfied with our service. If you need help, just slide in our inbox.

Posted 10 months ago

“Bought a spray can and a touch up pen for my old Wolseley. Both items were a really impressive match. Considering the cat is well over 50 years old, that is a remarkable feat with just the origional paint code to work with. Excellent!!”

Touch Up Paint Factory 5 star review on 20th February 2024

Helpful Report

Posted 11 months ago

Hi Peter! We're thrilled to hear that both the spray can and touch-up pen matched your Wolseley. Your satisfaction is our ultimate goal, and we're delighted to have met your expectations. If you have any questions, feel free to let us know. We're here to help!

Posted 10 months ago

“I haven't tried my touch up pen yet, will wait for the warmer weather. But service was good. Thank you.”

Helpful Report

Posted 11 months ago

Hi there Robert! Thank you for your feedback! We're glad to hear that you had a positive experience with our service. If you have any questions or need assistance when you're ready to use the pen, feel free to reach out. We're here to help.

Posted 10 months ago

“Ordered on Sunday, arrived Wednesday impressed with your service. Weather has not allowed me to try your touch up yet.”

Helpful Report

Posted 11 months ago

Hi Sam, we are delighted to hear your satisfaction with our service. We understand that weather conditions have prevented you from trying it out. It is recommended that our products are applied in temperatures above 0°c, as the paint drying process will be reduced. As the weather warms up, we hope you'll have the opportunity to tackle your touch-up project successfully. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!

Posted 10 months ago

“no messing with base coat and lacker witch never matches and this does”

Helpful Report

Posted 11 months ago

Thank you for sharing your positive experience with us, Roland. Especially with your experience with the paint match. If you ever need anything else, don't hesitate to reach out.

Posted 10 months ago

“Hi This is a wonderful match for my Cupra Formentor In Red. I had two tiny stone chips on the front of the bonnet defy any body see them now. Great product .”

Helpful Report

Posted 11 months ago

Thank you for your fantastic review! We're thrilled to hear that our product was such a perfect match for your Cupra Formentor in Red. We're delighted that our product has met your expectations. If you ever need anything else, don't hesitate to reach out.

Posted 10 months ago

“Great Colour match.”

Helpful Report

Posted 11 months ago

Thank you for your feedback, Dr. Williams! We are glad that you are satisfied with the paint match!

Posted 10 months ago

“Once I ordered the touch up paint I got a text from Royal mail saying the item could not be delivered due to circumstances beyond their control!!!!! Living in Spain I contact The Touch Up Paint Factory about my concerns. The next day I got a reply saying that Megan had investigated with royal mail and the overseas mail service and found that infact the parcel was with the local mail service awaiting delivery. Today 19/02/24 I received a text stating that my parcel had now been delivered to my drop point. Excellent service from your company, thank you, regards Michael C France”

Helpful Report

Posted 11 months ago

Thank you for sharing your experience with us, Michael! We're apologise for the initial delivery issue, but we are glad that our team was able to promptly investigate and resolve the situation for you. It's fantastic to hear that you received your parcel and that you're satisfied with our service. We appreciate your kind words and your trust in us. If you ever need anything in the future, please don't hesitate to reach out. Regards from all of us at Touch Up Paint Factory!

Posted 10 months ago

“Very easy to find my car colour and very easy to order. Delivery was swift and the product was/is great to use. If order from get again without a thought of going anywhere else.”

Helpful Report

Posted 11 months ago

Hello Bob! Thank you so much for taking the time to share your positive experience with us! We are glad that everything worked well for you especially with the website experience (from looking for your paint to order process), delivery until the application. We look forward to serving you again in the future!

Posted 10 months ago

“After sending me the wrong colour! They sent the right colour out the day after. So sorted the issue very quickly after my phone call.”

Helpful Report

Posted 11 months ago

Hi Mark, we apologise for the mistake in sending the incorrect colour, but we're pleased to know that it was promptly resolved. Thank you for giving us the opportunity to rectify the situation. Should you have any additional questions or concerns, please don't hesitate to contact us. We're here to assist you in any way we can.

Posted 10 months ago

“Very prompt efficient service. The colour match was perfect and has been very useful touching in some recent stone chips. Haven’t used the primer yet but the pen point is useful for the stone chips rather than a brush. Have given four stars as early days to see how the all in one paint holds up to the elements.”

Helpful Report

Posted 11 months ago

Hi John! Thank you for taking the time to share your experience with us, we appreciate your feedback! Glad to hear that the colour match was perfect for your needs. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!

Posted 10 months ago

Touch Up Paint Factory is rated 4.6 based on 3,789 reviews