Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 3,733 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 3,733 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 20th December 2024

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I scratched my bike I was relieved to find the Touch up paint factory had the exact paint. And next day delivery, fantastic.”

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Posted 4 months ago

Phew, that’s a close call! We're thrilled to have saved the day with the exact paint you needed. Next-day delivery is our way of saying, "We’ve got your back!" If your bike ever needs another rescue mission, you know where to find us. 🚴‍♂️🎨✨

Posted 4 months ago

“Not as good as a small jar bought previously”

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Posted 4 months ago

Thank you for sharing your thoughts, Derek. We’re sorry to hear that the recent paint didn’t quite meet your expectations. We always aim for the best quality, and your feedback is invaluable in helping us improve. If there’s anything specific you’d like to discuss or if you need assistance, please let us know. We’re here to help!

Posted 4 months ago

“Colour didn’t match”

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Posted 4 months ago

We are sorry to hear your experience with the paint match. Can you please email us at info@touchuppaintfactory.co.uk or call us at +44 (0) 1295 380 495 to have this sorted out.

Posted 4 months ago

“Very happy with the touch up paint”

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Posted 4 months ago

Awesome! Thanks for sharing your positive experience with us—your satisfaction is what we strive for! If you need anything else, just give us a shout, Kevin. 💙

Posted 4 months ago

“After two attempts had to cancel the order. First pen was to dark I then gave the paint name and code and the second pen was wrong again it was actually black and my car is grey so asked for refund.”

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Posted 4 months ago

Hello Garry! We’re sorry to hear about the issues you experienced with your order. It’s disappointing that the paint didn’t match, and we understand how frustrating this must have been. Thank you for letting us know. Kindly email us at info@chipex.co.uk to share the details of your previous order so our team can investigate to prevent similar issues in the future. Thank you for your patience and understanding.

Posted 4 months ago

“I have used touchuppaint for my last two bikes And the match were fantastic”

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Posted 4 months ago

It sounds like your bikes are now sporting the best-dressed colours on the road! . If your bikes need a touch-up tune-up in the future, you know where to find us. Thanks for choosing us for your touch-up paint repair needs. 🚴‍♂️🎨

Posted 4 months ago

“Brilliant match thank you”

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Posted 4 months ago

Fantastic, Robert! Happy touch-up painting! 🎨🚗✨

Posted 4 months ago

“Fast delivery, paint colour was a very good match and the paint pen was ideal for the job.”

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Posted 4 months ago

Thank you for your feedback, Paul! It’s great to know the paint pen worked perfectly for your needs. If you ever need anything else, please don’t hesitate to reach out. Thanks for choosing Touch Up Paint Factory!🚗✨

Posted 4 months ago

“A great pen with the perfect colour match”

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Posted 4 months ago

Hi there, Jacob! 👋 Thank you for rating our pen and paint match a stellar ⭐⭐⭐⭐⭐ review!

Posted 4 months ago

“I purchased two touch up paints for different car. The shade for both were perfect and easy to use. The instructions were very useful as well. Top marks”

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Posted 4 months ago

Thank you for your fantastic review! Glad that you found the match perfect and that it's easy to use. our positive feedback means a lot to us, and we’re thrilled to have met your expectations. If you have any further needs or questions, please feel free to reach out. Top marks to you as well, Bruce! 💖

Posted 4 months ago

“Excellent touch up pen. Perfect colour match”

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Posted 4 months ago

Hello Nigel! Thank you for sharing your Touch Up Paint Factory experience! 🚗✨

Posted 4 months ago

“Great colour match for my 1964 American Ford and fast delivery. Great service.”

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Posted 4 months ago

Hi there, Geoff! Thank you for your kind words! We are glad that we have met your expectations with our service and paint. If you need any further assistance, please don’t hesitate to reach out. Happy touch-up painting! 🎨

Posted 4 months ago

“The despatch was very fast after ordering. The touch up up paint and brushes are excellent. I would definitely use The TUP Factory again.”

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Posted 4 months ago

Thank you for your kind words and a glowing 🌟🌟🌟🌟🌟 rating, George! We are looking forward to serving you and your vehicle again in the future! 🚗✨

Posted 4 months ago

“not my registration or colour”

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Posted 4 months ago

Hello Johnpaul! Thank you for rating us ⭐⭐⭐⭐⭐. We would like to understand more about what went wrong with your order and work towards a solution. To help us resolve this issue, please contact us at info@touchuppaintfactory.co.uk.

Posted 4 months ago

“After three attempts paint did not match original colour.”

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Posted 4 months ago

Thank you for taking the time to share your experience. We’re genuinely sorry to hear that the paint did not match your original colour despite multiple attempts. We understand how disappointing this must be. Please reach out to us directly at info@touchuppaintfactory.co.uk or call us at +44 (0) 1295 380 495 so we can resolve this issue for you. Your feedback is invaluable, and we are committed to making things right for you.

Posted 4 months ago

“Easy sales process, very prompt delivery with regular advice on arrival of items. Delivered a week or so ago and just used and very pleased with results! Thank you!”

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Posted 4 months ago

Thank you for your wonderful feedback! We’re delighted to hear that process and delivery has meet your expectations. It's great knowing that you are satisfied with your experience and purchase. Your satisfaction is our priority, and we truly appreciate your kind words. If you need anything further or have any questions, please don’t hesitate to get in touch. Thank you once again, Gillian!🤩

Posted 4 months ago

“Good service. Responded quickly to delivery query (this was down to poor service by Royal Mail). Would use again.”

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Posted 4 months ago

Thank you for your kind words, Ian. We're glad to hear that our team was able to assist promptly with your delivery query, despite the issues experienced. We appreciate your understanding and patience. It’s wonderful to know that you would consider using our service again. If you need any further assistance in the future, please do not hesitate to reach out. 🚗✨

Posted 4 months ago

“ordering on line was easy info on line from the touchup paint factory was good . but follow up on delivery was not so good no info of when pen would arrive ! it just did we not informed of delivery. the paint in the pen is a great match to my car and flows well giving four stars because of lack of info on delivery.paint gets five stars*”

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Posted 4 months ago

Hi William! Thank you for sharing your feedback with us. We're pleased that the paint matched your vehicle., However, we regret that the delivery updates did not meet your expectations. We understand how important it is to stay informed about delivery status, and we're sorry for any inconvenience caused by the lack of communication. We shall be forwarding your feedback to our team for improvements. Your satisfaction is important to us, and we appreciate your valuable input. If there's anything more we can do to assist, please do let us know. 💓

Posted 4 months ago

“arrived 2 days well packed with instructions Thanks”

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Posted 4 months ago

Thank you for sharing your Touch Up Paint Factory experience, Malcolm! 🌈💓

Posted 4 months ago

“Color match perfect, arrived on time.”

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Posted 4 months ago

Awesome! Glad that we were able to deliver your order on time and that you got an exact match. Thank you for the glowing 🌟🌟🌟🌟🌟 review, Adam! 💗

Posted 4 months ago

Touch Up Paint Factory is rated 4.6 based on 3,733 reviews