Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 3,789 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 3,789 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 31st January 2025

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received the paint but no reply to my two e mails I sent to you asking about tracking and delivery info,,,, very poor customer service.”

Helpful Report

Posted 11 months ago

Hello Andrew, thank you for bringing this to our attention. And we apologize for the inconvenience you experienced with the delay. I hope this has already been sorted out and if not, would you mind sending us a response here, or even call us at +44 (0) 1295 380 495 so that we can have this sorted out? Please know that we take your concerns seriously and are committed to providing timely and helpful support to all our customers. We will relay this to our team to ensure this doesn't happen again. If you have any further questions, please don't hesitate to contact us directly.

Posted 10 months ago

“Great company to deal with. Order arrived very quickly and paint pen was a perfect match.”

Helpful Report

Posted 11 months ago

Thank you for sharing your positive experience. We are glad that you are satisfied with delivery, and the colour match. Should you need help in the future, just know that we are here to help!

Posted 10 months ago

“Straight forward ordering process and fast delivery.”

Helpful Report

Posted 11 months ago

“Delighted to say my order was dealt with swiftly so full marks for service.”

Helpful Report

Posted 11 months ago

“Exactly what I needed”

Helpful Report

Posted 11 months ago

“Very quick delivery. Only 48 hours from placing the order,to arrive in Aberdeenshire.”

Helpful Report

Posted 11 months ago

“I have used Touch up paint factory a number of times with all different colours and the match is 100% perfect.. I would recommend to anybody need to match there paint to there car..”

Helpful Report

Posted 11 months ago

“Excellent product needed a couple of goes but like new”

Helpful Report

Posted 11 months ago

“Quick dispatch and good product.”

Helpful Report

Posted 11 months ago

“Needed touch up paint for my newly acquired car, the colour was a new variant of green and they matched it perfectly,more than delighted.”

Helpful Report

Posted 11 months ago

“Super service and a lovely colour match”

Helpful Report

Posted 11 months ago

“Paint product arrived promptly and delivered with care.”

Helpful Report

Posted 11 months ago

“Great product, superfast delivery.”

Helpful Report

Posted 11 months ago

“Haven't actually tried the product yet but the ordering process was easy and the delivery was prompt.”

Helpful Report

Posted 11 months ago

“Everything just as it was ordered, excellent paint”

Helpful Report

Posted 11 months ago

“Sent the completely wrong colour!”

Helpful Report

Posted 11 months ago

Hello Robertson, we regret to hear your experience with the paint match. We apologise for the inconvenience caused. I hope this issue has been sorted out and if not, please send us an email at info@touchuppaintfactory.co.uk and our team will work on resolving this issue for you.

Posted 10 months ago

“Easy to order and quick delivery the spray paint from a can was great complete novice but happy how it all worked”

Touch Up Paint Factory 5 star review on 14th February 2024

Helpful Report

Posted 11 months ago

“I was very pleased as it covered a problem on my car which helps with the cosmetic look of the paint work. Still need a job to repair dent but for now it does the job brilliantly”

Helpful Report

Posted 11 months ago

“Very happy with the product fast delivery time”

Helpful Report

Posted 11 months ago

“Bought for my brothers new car, perfect colour match, have colour match for my own car too, excellent match and some touch ups I’ve done I can’t even see. Great stuff.”

Helpful Report

Posted 11 months ago

Touch Up Paint Factory is rated 4.6 based on 3,789 reviews