Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 3,948 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 3,948 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 23rd February 2025

110

Anonymous

Anonymous // 01/01/2019

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“Paint perfect colour match. Will be ordering another for my wife's car!”

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Posted 11 months ago

Hello Doug, we're delighted to hear that you found the paint to be a perfect colour match! Thank you for your positive feedback. We look forward to assisting you with your wife's car as well. Don't hesitate to reach out if you need any further assistance. Happy driving!

Posted 11 months ago

“Worked great just what I wanted cheers and very good delivery too”

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Posted 11 months ago

Hello Stephen, we're thrilled to hear that our product worked great for you and met your expectations! Thank you for your positive feedback, and we're glad to know that you were satisfied with our delivery service as well. Cheers to many more successful touch-up!

Posted 11 months ago

“Paint pen doesn’t allow good coverage with poor paint flow and the blue is way too dark. Looks ok once polished”

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Posted 11 months ago

Hello David, we're sorry to hear about your experience, but we appreciate you taking the time to share your feedback with us. If you encountered any issues while using the pen, please don't hesitate to reach out to our customer service team at info@touchuppaintfactory.co.uk. We're here to assist you and address any concerns you may have.

Posted 11 months ago

“Delivered on time and well packed, complete instructions for use”

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Posted 11 months ago

Hello Terry, thank you for taking the time to share your experience. We are glad that we've met your expectations with our product. Thank you for your ⭐⭐⭐⭐⭐ review!

Posted 11 months ago

“Not the best finish with this tip on the pen, colour good though, won't purchase this type of pen again. The undercoat pen seemed fine, it went on alot better but it is a different type of paint....”

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Posted 11 months ago

Hello Philip, we're sorry to hear that you weren't completely satisfied with the finish of the pen tip. We value your feedback and will take it into consideration as we strive to improve our products. We're glad to hear that you found the color to be good and that the undercoat pen worked well for you. If you encountered issues with our products, we have our helpful team at info@touchuppaintfactory.co.uk that you can contact and will guide you. However, we thank you for sharing your experience with us.

Posted 11 months ago

“Good useful product but expensive”

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Posted 11 months ago

Hello Lesley, we appreciate your feedback! While we strive to provide quality products, we also understand the importance of value or our service and products. We'll take your comment into consideration as we continue to improve our offerings. Thank you for your review!

Posted 11 months ago

“perfect match good paint”

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Posted 11 months ago

Hello Frank, we are pleased to know that we've met your expectations with the paint match. Thank you for your review!

Posted 11 months ago

“Fast delivery, well packed & a reasonable price. I will shop here again.”

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Posted 11 months ago

Hi there! Providing prompt delivery and ensuring products arrive safely is one of our priority, and we are glad to hear your experience. Thank you for highlighting our reasonable pricing as well! If you ever need anything else or have further questions, don't hesitate to reach out. We're here to help!

Posted 11 months ago

“Got this touch up paint and it was a brilliant match”

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Posted 11 months ago

Hello Julie, thank you for leaving us a ⭐⭐⭐⭐⭐ review on our product. Your positive feedback is greatly appreciated.

Posted 11 months ago

“Pen arrived swiftly”

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Posted 11 months ago

Hello Tom, while we may have gotten a ⭐⭐⭐ review from you, we appreciate you sharing your experience with the prompt delivery of the pen. If you ever need anything else or have further questions, don't hesitate to reach out. We're here to help!

Posted 11 months ago

“Found the touch up brush too course Paint was near enough but not bang on but original may be lost due to age”

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Posted 11 months ago

Hello Trevor and Pauline! While we did not get a glowing ⭐⭐⭐⭐⭐ review from you. We still want to thank you sharing your feedback and experience with TUPF. TUPF's paint matches the vehicle's original colour code when it was new. It doesn’t account for any fading, UV damage etc as that would be impossible with so many variables. We appreciate your feedback with the brush, and we will forward this to our team for future product enhancements. If you encounter issues in the future, just know that our helpful team at info@touchuppaintfactory.co.uk is just an email away, or you can call us and we'd be glad to help!

Posted 11 months ago

“Instructions with the product were inadequate. There were two tubes of paint in the package, which looked identical, was the extra just a spare or did it have another purpose? Other items were not clear how to use them. I only had a scratch on the vehicle and although I have covered it with the paint it looks very amateurish and poor.”

Helpful Report

Posted 11 months ago

Hello David, we're truly sorry to hear about your experience. This is not the level of satisfaction we aim to provide our customers. Your feedback is valuable to us. Could you please email us at info@touchuppaintfactory.co.uk with your order number and details of the issue? Our team will promptly assist you in guiding and sharing some uggestions to address your concerns. We're committed to ensuring your satisfaction and resolving any issues you may have.

Posted 11 months ago

“Very quick turnaround”

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Posted 11 months ago

Hello Ian, thank you for leaving us a 5 ⭐ review!

Posted 11 months ago

“Very pleased with the quick and efficient service. Paint match is close to perfect.”

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Posted 11 months ago

Hi! Thank you for giving us a ⭐⭐⭐⭐⭐. We are delighted to know that you are pleased with the service and the paint match. Thank you for taking the time to share your experience with us.

Posted 11 months ago

“Good delivery and paint.”

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Posted 11 months ago

Hello there! We are pleased to know that you we've met your expectations with the delivery and our product. Thank you for taking the time to share your experience with us.

Posted 11 months ago

“Excellent product , good colour match and fast delivery Thanks”

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Posted 11 months ago

Hello Neil, we are pleased that you satisfied with the product the the prompt delivery. Thank you for taking the time to share your experience with us.

Posted 11 months ago

“Tracked and efficient service”

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Posted 11 months ago

Hi! Thank you for your kind words and we are pleased that we've met your expectations with our service. We appreciate you sharing your experience with TUPF.

Posted 11 months ago

“It was what I ordered and delivered speedily”

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Posted 11 months ago

Hello Mrs. Wison, we are pleased to know that you are satisfied with the delivery service. Thank you for your review!

Posted 11 months ago

“After an initial problem where the wrong items were sent this was quickly rectified and replacements were sent. I did think that having had to print out a return label and drive to a post office, that I'd be given a small token by way of an extra paint bottle, but nothing was forthcoming. I'd still recommend this company and will use them again in the future.”

Helpful Report

Posted 11 months ago

Hello Barry! Thank you for sharing your experience with us. We apologize for the initial issue but we are glad you gave us the opportunity to quickly rectify it. As part of our 100% colour match guarantee, we either remake your paint or provide you a refund. We appreciate your understanding and patience throughout the return process. We're grateful for your recommendation and look forward to serving you again in the future.

Posted 11 months ago

“Just amazing done the job”

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Posted 11 months ago

Hello Ronald, thank you for your great review!

Posted 11 months ago

Touch Up Paint Factory is rated 4.6 based on 3,948 reviews