Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 3,944 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 3,944 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 23rd February 2025

110

Anonymous

Anonymous // 01/01/2019

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“Good service and fast dispatch. Great to be able to select your touch up paint colour with confidence.”

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Posted 11 months ago

Hey there, RM. Glad to hear that you are satisfied with the service. In addition to that, we're delighted to hear that you're able to select your touch-up paint color with confidence. With our 100% color match guarantee, you can choose with ease, knowing that we're committed to providing you with the perfect match every time. Thank you for your trust in us!

Posted 11 months ago

“Received paint within a couple of didn’t use the paint for a few weeks but when I did the colour was brilliant and very easy to apply with there paint pen.”

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Posted 11 months ago

Hello Steven, we are glad that you are satisfied with the paint that you received, thank you for taking the time in sharing your experience with the application.

Posted 11 months ago

“Excellent match , can't praise it enough.”

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Posted 11 months ago

Hello Robert, thank you for taking the time in leaving a review.

Posted 11 months ago

“Excellent match with good instructions!”

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Posted 11 months ago

Hello Karen, we are pleased to know that you found our instructions helpful and that you got a good match. Thank you for taking the time to leave a review.

Posted 11 months ago

“Perfect match excellent quality and delivered on time as stated”

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Posted 11 months ago

Hello there! We are glad to hear that the match is perfect for your vehicle, and you promptly received your order. Thank you for your review.

Posted 11 months ago

“Very efficient and will definately use them again”

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Posted 11 months ago

Hello Cherry, thank you for taking the time in leaving a review. We are looking forward to serving you again.

Posted 11 months ago

“Excellent product and very good service from business.”

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Posted 11 months ago

Hello John, thank you for taking the time in leaving a review. We are glad that our product and service is up to your satisfaction. Don't hesitate to contact us should you need help.

Posted 11 months ago

“I was very sceptical about the comments on this product but when I tried it the colour match was perfect. Easy to use and a perfect colour match. Would recommend it to any one”

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Posted 11 months ago

Hello Graeme, thank you for taking the time to share your experience with us. We understand that trying something new can sometimes come with a bit of skepticism, and we truly appreciate the trust you placed in us. We're thrilled to hear that our product exceeded your expectations and was able to turn your skepticism into a recommendation. Your recommendation means a lot to us, and we're grateful for your support.

Posted 11 months ago

“Great product”

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Posted 11 months ago

Hello Chris, Thank you for your review.

Posted 11 months ago

“Perfect match thank you first class service”

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Posted 11 months ago

Hello Southwart, we are delighted to hear that you found our service first class and the paint match is spot on. Providing our customers with top-notch service and products is our utmost priority, and we're delighted that we could meet your expectations. Thank you for taking the time in leaving a review.

Posted 11 months ago

“The paint pen was a little on the expensive side bjut was an exact match to my car. I would erecommend them”

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Posted 11 months ago

Hello Robert, thank you for taking the time in leaving your review. Your recommendation means a lot to us. We are pleased that you're satisfied with the colour match. While we understand that we are not the cheapest option in the market but we believe in the value of our service. At TUPF, we invest in cutting-edge technology, including the most advanced computer-automated paint production equipment globally. This investment ensures that we can provide the most precise colour matches possible. In fact, we stand behind our colour matching process with a 100% Colour Match Guarantee. If for any reason the colour doesn't match, we're committed to remaking it until it matches perfectly or providing a refund. We appreciate your feedback.

Posted 11 months ago

“An excellent service and perfect colour match. The paint pencil works extremely well.”

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Posted 11 months ago

Hi Terry, thank you for leaving your review. We are glad that you're satisfied with the paint match and the paint pen, worked for you. Should you have any other concerns, don't hesistate to reach out to us.

Posted 11 months ago

“What a good paint pen spot on I will use you again in the future thanks again reg tomlinson”

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Posted 11 months ago

Hello Reg, we are absolutely thrilled to hear that you are delighted with the paint match! Thank you so much for taking the time to leave us a glowing ⭐⭐⭐⭐⭐ review. It means the world to us to know that we've met your expectations. We truly appreciate your business and look forward to serving you again in the future.

Posted 11 months ago

“Excellent product fast delivery very pleased”

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Posted 11 months ago

Hello Graham, we're more pleased to hear that we've met your expectations both with our product and delivery. Thank you for sharing your experience.

Posted 11 months ago

“product is excellent”

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Posted 11 months ago

Hello Ronnie, thank you for taking the time in leaving your review.

Posted 11 months ago

“Used to touch up stone chips caused by gritting lorry. Excellent result 100% improvement. Easy to use and prompt delivery.”

Touch Up Paint Factory 5 star review on 9th March 2024

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Posted 11 months ago

Hello Colin, we're thrilled to hear that you're pleased with both the prompt delivery and the excellent result achieved in fixing the stone chips. Thank you for taking the time to leave your review.

Posted 11 months ago

“Just wanted to thank you very much for the quick response to our urgent order. We are delighted with the service you provided and also of course, the paint. It is a gorgeous and vibrant red!”

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Posted 1 year ago

Hi Diane, thank you for your kind words. Ensuring our customers receive their orders promptly is always a top priority for us. We're delighted that we could meet your expectations, and we appreciate your feedback. Furthermore, we are delighted that you're satisfied with the service received and the paint. Should you need more help in the future, don't hesitate to contact us. We're here to help!

Posted 11 months ago

“It dont match my colour it looks like blue against my black I will have to get my bonnet resprayed as the stone chips really stand out now”

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Posted 1 year ago

We're truly sorry to hear about your experience with the colour match. At Touch Up Paint Factory, we take pride in our 100% colour match guarantee. We stand by this commitment and are dedicated to resolving this issue for you. Please send us an email at info@touchuppaintfactory.co.uk along with your order number and details of the problem, and our team will promptly investigate and address this incident. We're here to ensure you receive the solution you deserve. Thank you for bringing this to our attention.

Posted 11 months ago

“Bought this with the paint code from my car that's light silver, paint is dark silver.. very disappointed”

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Posted 1 year ago

Hi Darren, we apologise for the inconvenience caused by the wrong colour match of our product. Please reach out to us info@touchuppaintfactory.co.uk with your order details and we'll do our best to resolve the issue promptly. Thank you for bringing this to our attention.

Posted 1 year ago

“Product pen is as described. Works quite well covering a deep impact scrapes on a door edge. Needs patience and at least two coverings to build up coverage to enable the finish to be of a reasonable cosmetic standard. Better than the ‘nail varnish brush’ finish achieved previously”

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Posted 1 year ago

Hi Garry! Thank you for your kind words. We're glad that our product worked well for the scrapes on your door edge. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!

Posted 1 year ago

Touch Up Paint Factory is rated 4.6 based on 3,944 reviews