Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 3,781 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 3,781 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 20th December 2024

108

Anonymous

Anonymous // 01/01/2019

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“Excellent quality products, great price and excellent service.”

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Posted 6 months ago

Andrew, we're delighted to hear about your satisfaction with our product, pricing, and service! 🤩 Your feedback means a lot to us. 💗

Posted 6 months ago

“Deliverd on time and perfect match.”

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Posted 6 months ago

Great, Steven! 💙 We're thrilled that we could meet your expectations with both the delivery and colour match. If you have any more feedback or if there's anything else we can assist you with, please feel free to let us know. Thank you for choosing Touch Up Paint Factory! 🤩

Posted 6 months ago

“Product arrived realtively soon after being ordered. Clear instructions on how to use. Pleased with results from using the pen.”

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Posted 6 months ago

Hello Martin! 🥂 Thank you for sharing your wonderful experience using Touch Up Paint Factory 💙

Posted 6 months ago

“I received good service the first time I used them so no hesitation to use them again.”

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Posted 7 months ago

Hello Ken! 👋 Thank you for returning as a satisfied customer and sharing your feedback with us once again. We appreciate your trust in us for your touch-up project! 💖🚗✨

Posted 6 months ago

“Order process straight forward, arrived quickly, Ordered touch up pot and brush pack, soul red crystal so incredibly difficult to match looks pretty good match from a certain angle not so at others. Brush/sponge tips too big though, would have to be a massive chip to use them!”

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Posted 7 months ago

Hello Daryl! 👋 We're pleased to hear about your positive experience with us. However, we also want to ensure that any concerns you have are addressed promptly. Please reach out to us via email at info@touchuppaintfactory.co.uk or give us a call at +44 (0) 1295 380 495. We're here to investigate your concern and work towards providing a resolution or improving your experience with us. Your satisfaction is important to us, and we look forward to assisting you further.

Posted 6 months ago

“Delivered timeously, paint was a great match, made a good job of covering the stone chip.”

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Posted 7 months ago

Hello John! 👋 Thank you for your ⭐⭐⭐⭐⭐ rating! 💙

Posted 6 months ago

“The paint seems to be good, as are the foam "brushes". I bought what I thought was a kit, but it only contains the blend-in/cleaner solution on a cloth in a small pouch, not the bottle shown on the youtube videos I've now seen. Also no emery paper or sponge or polish. So a bit disappointed. I still have to finish my first touch-ins as I had to go and buy fine emery etc, maybe it will be a decent result.”

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Posted 7 months ago

Hello Stuart! 👋 We're sorry to hear about this. Please reach out to us via email at info@touchuppaintfactory.co.uk or give us a call at +44 (0) 1295 380 495. We'd like to look into your order and see how we can further assist you or improve your experience. Your satisfaction is important to us, and we're here to help resolve any issues you may have.💙

Posted 6 months ago

“Great service. Paint arrived within a couple of days, and the colour match was spot-on.”

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Posted 7 months ago

Wonderful feedback, Nigel! Thank you for sharing your experience from delivery to paint match. 🤩🔥

Posted 6 months ago

“Quick delivery. Paint pen easy to use with good results.”

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Posted 7 months ago

Wonderful! We're delighted to hear that our paint pen has met your expectations and achieved satisfactory results. If you have any more projects or need further assistance in the future, please don't hesitate to reach out. Thank you for your feedback! 💖🌈

Posted 6 months ago

“Straightforward Ordering Process, Good Communication & Quick Delivery.”

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Posted 7 months ago

Amazing, Ian! We're delighted to hear that we've met your expectations with the order process, service, and delivery. If you have any more feedback or if there's anything else we can assist you with, please feel free to let us know. Thank you for choosing us! 💓

Posted 6 months ago

“As simple as a b c. The website made it as easy as anything to hey exactly what was needed. Just tapped in my car's reg and hey presto it found the correct colour and shade. Brilliant.”

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Posted 7 months ago

Wonderful! Thank you, Alan, for sharing your experience with us, from order processing to colour match. 🎨🌈 Ensuring a seamless ordering process is one of our top priorities, and we're delighted to hear that we met your expectations. 🛒📦🚗

Posted 6 months ago

“Very pleased with the service colour match was good”

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Posted 7 months ago

Hello D Turner! Thank you for sharing your experience using Touch Up Paint Factory. 🚗✨

Posted 6 months ago

“I was amazed with the colour match.”

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Posted 7 months ago

We're thrilled that you were amazed with the colour match! At Touch Up Paint Factory, we proudly offer a 💯% colour match guarantee, and we're delighted that we could meet and exceed your expectations. 😊 Thank you for choosing us and for sharing your positive experience! 💙

Posted 6 months ago

“Excellent customer service delivery within 3 working days The paint was a perfect colour match”

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Posted 7 months ago

Awesome, Paul! We truly appreciate you sharing your experience with Touch Up Paint Factory, especially regarding delivery and paint match. We greatly appreciate your glowing 🌟🌟🌟🌟🌟 rating 💙

Posted 6 months ago

“I had to contact the company due to not receiving my order in the post. They were very quick and very positive at sending out a replacement which received today. Very impressed with the customer service would definitely order from them again.”

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Posted 7 months ago

Hello Tim! 👋 Thank you for giving us the opportunity to address your concern and for allowing us to make things right for you. We are delighted that we could resolve the issue to your satisfaction. We look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out. 🚗✨ 💙

Posted 6 months ago

“Excellent product. Used it today for the first time, spot on colour match and easy to use. Would definitely recommend.”

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Posted 7 months ago

Thank you, Paul, for your kind words! We're thrilled that our product met your expectations, especially as a first-time user of our paint. Your recommendation means a lot to us. If you have any more projects or need assistance in the future, please don't hesitate to reach out. We appreciate your business! 🚗✨

Posted 6 months ago

“Perfect colour match and the pen worked very well.”

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Posted 7 months ago

Brilliant, Charles! Thank you for sharing your touch up experience with Touch Up Paint Factory! 🚗✨

Posted 6 months ago

“Paint matched perfectly really happy with the service it’s a pleasure doing business with you”

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Posted 7 months ago

Hello Craig! We appreciate your trust with us at Touch Up Paint Factory. It's been a pleasure doing business with you as well. If you have any more painting projects or need assistance in the future, please feel free to reach out. We're here to help! 🥂 🚗✨

Posted 6 months ago

“Colour match made for bicycle to colour code with very quick turn around, highly recommended.”

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Posted 7 months ago

Thank you for your feedback! We're delighted to hear that you had a positive experience with our colour matching service for your bicycle. Happy cycling! 🚴

Posted 6 months ago

“The whole process of purchasing the touch up paint was very easy. The price was also quite competitive. Not used paint as yet.”

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Posted 7 months ago

Hello Tony, thank you for sharing your experience with us, from the ease of ordering to the competitive pricing of our products. We're delighted to hear that you found the whole process straightforward. If you have any questions or need assistance when you're ready to use the paint, feel free to reach out. We're here to help!

Posted 6 months ago

Touch Up Paint Factory is rated 4.6 based on 3,781 reviews