Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 3,696 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 3,696 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 18th November 2024

107

Anonymous

Anonymous // 01/01/2019

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“As before - excellent service - right colour an on time”

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Posted 1 month ago

Wonderful, Stephen! Thank you so much for your kind words. 🤩

Posted 1 month ago

“Simple process and quick delivery. Paint quality and application is 10 out of 10! I couldn't track the Royal Mail delivery but sent an email and received a prompt reply.”

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Posted 1 month ago

Hello Craig! Thank you for your fantastic feedback! Apologies for any hassle with tracking your Royal Mail delivery, but it’s great to know our team was able to assist you promptly. We’re always here to make things as smooth as possible, so if you need any further help in the future, don’t hesitate to reach out. Thanks again for choosing us – we really appreciate your support! ⚡💙

Posted 1 month ago

“Great product, great service. Nice match from an old VW code number. Well pleased.”

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Posted 1 month ago

Hello Gary! Thank you so much for your feedback! We're delighted to hear that you're pleased with both the product and the service. It’s always great when we can match the paint perfectly. If you ever need any more touch-ups or have any questions, don’t hesitate to reach out. We’re here to help and make sure your car stays looking its best.🚙✨

Posted 1 month ago

“Great sevice the the first color was sent wrong byt the sorted straight away great customwr service.”

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Posted 1 month ago

Thank you so much for your kind words, Neil! We're really glad to hear that we were able to sort things out quickly for you, even though the first colour was sent incorrectly. We always aim to provide top-notch customer service, and we’re thrilled we could get it right for you in the end. If you ever need anything else or have more questions, don’t hesitate to reach out. We’re here to help and always happy to assist! 💙

Posted 1 month ago

“Great service and an easy to use site”

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Posted 1 month ago

Thank you for your lovely feedback, Connor! We're glad to know that your ordering experience has been great! We aim to make your experience as smooth as possible. If you need any assistance or have questions, don’t hesitate to reach out. Happy touch-up painting. 🤩

Posted 1 month ago

“Colour match spot on, delivered on time, however the pen didn't work very well, struggled with it to get the paint to come out.”

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Posted 1 month ago

Thank you for your feedback! We’re thrilled to hear that the colour match was spot on and that your delivery was timely. However, we’re sorry to learn that you had trouble with the pen. We appreciate your honesty, and your experience is important to us. If you’d like to discuss this further, please feel free to reach out to us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495, and we’ll do our best to assist you. We truly value your support!

Posted 1 month ago

“Easy to use website, bit pricey but colour match looks spot on so worth the money”

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Posted 1 month ago

Thank you for your feedback, David! We're glad to hear you found our website easy to use and that the colour match exceeded your expectations. We understand that pricing is a consideration, but we're committed to delivering quality that’s worth every penny. Your support means a lot to us, and we hope to see you again soon! 🚗✨

Posted 1 month ago

“Good quality touch up stick but sadly paint Mach is poor, it is too dark, at least it’s covered the chip”

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Posted 1 month ago

Thank you for your review, Michael! We're glad to hear you found the touch-up stick to be of good quality, but we sincerely apologise that the paint match was too dark. We understand how important this is, and we’ve sent you an email requesting additional information so we can resolve the issue promptly. Your satisfaction is our priority, and we appreciate your patience as we work to make this right!

Posted 1 month ago

“Delivered promptly and is a perfect match. Used the company before and will use them again!”

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Posted 1 month ago

Hello Stephen, your positive feedback has truly made our day! We’ll do our utmost to keep up the good work, ensuring that you continue to smile. We can’t wait to see you again soon!

Posted 1 month ago

“Great service and product! Very fast and efficient delivery to Australia as well Thank you”

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Posted 1 month ago

Many thanks for your fantastic feedback, Casey! Glad that the delivery met your expectations. 🚚⚡💙

Posted 1 month ago

“Not used yet”

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Posted 1 month ago

Thank you for your quick update, Brian! We understand that sometimes it takes a little time to get around to trying new products. If you have any questions or need assistance when you do decide to give it a go, please don’t hesitate to reach out. We’re here to help whenever you need! Enjoy your day!

Posted 1 month ago

“Great service, great product, colour match is perfect.”

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Posted 1 month ago

Your kind words are greatly appreciated! A 5-star review from you is the best compliment we could ask for!

Posted 1 month ago

“After paying for the recorded 4 day delivery I was firstly disappointed when it didn't arrive for 6 days. The paint pen itself wasn't even the correct shade, it's visably brighter than the car and stands out so in all it has been a waste of time and money. Very dissatisfied”

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Posted 1 month ago

Hello Raymond! Thank you for bringing this to our attention. It’s genuinely disheartening to hear that your delivery took longer than expected, especially after opting for the recorded 4-day service. Delays can be incredibly frustrating, particularly when you're looking forward to a quick fix. As for the paint pen, we apologise for any inconvenience caused by receiving an incorrect shade. We completely understand how important it is for the colour to match perfectly. We’d love the chance to make this right for you. If you could reach out to us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495, we can sort out a replacement or find a solution that works best for you. We appreciate your patience, and we're here to help!

Posted 1 month ago

“Hello, I have now purchased two lots of touchup Paint for my Skoda yeti. The matches were Spot on. Overall service was brilliant and delivery was within a couple of days. Excellent service will use you again when needed. Thanks Mike Rendle👍”

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Posted 1 month ago

Thank you for the fantastic review, Mike! We're thrilled to have met your expectations and look forward to seeing you again! 💙

Posted 1 month ago

“Ordered 2 pens for different cars, 1 worked spot on the other I couldn't get the paint to come out, the touch up paint factory got in touch and replaced it without a problem that pen worked spot on great company and will recommend and use again. Delivery took about a week so not to long. Keep up the great work.”

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Posted 1 month ago

Hello Andrew! Thank you for sharing your experience with the pens. We’re genuinely sorry to hear that the product didn’t meet your expectations, and we understand how frustrating that can be. We’d love the opportunity to make things right. Please reach out to us at info@touchuppaintfactory.co.uk or call us at +44 (0) 1295 380 495, and we’ll be happy to assist you further.

Posted 1 month ago

“Very good and speedy delivery”

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Posted 1 month ago

Hello Peter! Thank you so much for your feedback with delivery. It means the world to us to receive a 5-star review from you! 🙌⭐

Posted 1 month ago

“Great item works and looks great and very easy to use especially over touch in paint brushes”

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Posted 1 month ago

Hello Lee! Thank you ever so much for your wonderful review! We're thrilled to hear you had a great experience with us! 💙

Posted 1 month ago

“Very quick delivery and a perfect colour match great site”

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Posted 1 month ago

Hello Bob! We can't thank you enough for your glowing review! It’s customers like you that keep us going! ⭐⭐⭐⭐⭐

Posted 1 month ago

“A simple process, delivered in a reasonable timescale and exactly what I wanted.”

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Posted 1 month ago

Your feedback is priceless to us—thank you!

Posted 1 month ago

“Very happy with the results I've achieved from using the (many!) products supplied, and advice given, by TUPF.”

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Posted 1 month ago

We’re thrilled to hear you enjoyed it—thank you Steve! 🤩

Posted 1 month ago

Touch Up Paint Factory is rated 4.6 based on 3,696 reviews