Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 3,781 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 3,781 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 20th December 2024

108

Anonymous

Anonymous // 01/01/2019

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“Value for money paint is a great match for my car”

Helpful Report

Posted 8 months ago

Hello Brian, thank you for sharing your feedback with TUPF! We are glad to have earned your ⭐⭐⭐⭐⭐ rating!

Posted 8 months ago

“I can’t give you a review at the moment because I have not used you product yet.”

Helpful Report

Posted 8 months ago

Hello Mark! We completely understand that you can't provide a review until you've had the chance to use our product. Whenever you're ready to give it a try, we'll be here to assist you. If you have any questions or need assistance in the meantime, feel free to reach out to us.

Posted 8 months ago

“I have a few scrape marks on my car and I check out Touch up Paint and found they did a touch up for my car and at a great price it arrived within a few days, the kit and the instructions on how to apply the paint are ideal I just need to find a good day to do the job”

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Posted 8 months ago

Thank you for sharing your experience, Adrian! Whenever you're ready to tackle the job, we're confident you'll achieve excellent results. If you need any further assistance or advice, feel free to reach out. Happy touch up!

Posted 8 months ago

“Excellent service and excellent product. Speedy delivery and easy to use website - all positive!”

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Posted 8 months ago

Awesome! Thank you for your kind words and we are glad that your overall experience is positive! Additionally, we'd like to thank you for leaving us a 5-⭐ review!

Posted 8 months ago

“Vernice perfettamente uguale all' originale”

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Posted 8 months ago

Grazie per aver condiviso la tua esperienza con TUPF, in particolare per quanto riguarda la corrispondenza della vernice. Non vediamo l'ora di servirti di nuovo in futuro! -- Ci scusiamo per eventuali errori grammaticali poiché comunichiamo tramite Google Translate.

Posted 8 months ago

“Bought some spray cans of blue paint, which matched up perfectly with original colour. Spray applied really well, so no Complaints with spray paint and would recommend this product.”

Helpful Report

Posted 8 months ago

Thank you for your feedback, Thomas! We're delighted to hear that the blue paint matched perfectly. While we're pleased to have met your expectations with our product, we're continually striving to improve and provide an even better service. If there's anything specific you believe we could do to earn that extra star next time, please don't hesitate to let us know. Your input is invaluable in helping us ensure that we're delivering the best possible experience for our customers. Thank you for choosing our product and for your recommendation!

Posted 8 months ago

“Great company received the exact colour for my car easy to order from A1”

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Posted 8 months ago

Thank you for your kind words, Ian! It's great to hear that you had a great experience with TUPF! Making the ordering process easy and seamless is always our aim. We appreciate your feedback and your support!

Posted 8 months ago

“Paint arrived within a few days, well packaged etc. The product is absolutely as requested so I'm very happy!”

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Posted 8 months ago

Hello Martin, we are glad that you are one happy customer with your purchase. Your satisfaction is our priority, and we're delighted that we have met your expectations with our product! Thank you for leaving us a ⭐⭐⭐⭐⭐ rating!

Posted 8 months ago

“Excellent quality product and great value for money. Bought the 10ml pen. Does exactly as described. Touched up the door edge of my Lexus NX300H would not know it had been scratched. Probably saved me a few hundred pounds. 👍”

Helpful Report

Posted 8 months ago

Hello David! Saving you potentially hundreds of pounds is fantastic news! We're delighted to have been able to assist you resolve your scratch concern!

Posted 8 months ago

“Very pleased with the service and results.”

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Posted 8 months ago

Hello Stephen! We're glad to know that you are happy with the service received the outcome of your touch up project. Thank you for taking the time to leave your review!

Posted 8 months ago

“Great site , easy to use , fast delivery the paints a perfect match , unfortunately the nib on the pen applicator is unpredictable .”

Helpful Report

Posted 8 months ago

Hello Robert! Thank you for your positive feedback! However, we apologise for any inconvenience caused by the unpredictability of the nib on the pen applicator. Your feedback is valuable to us, and we'll definitely look into ways to improve the reliability of our applicators. If you have any further concerns or need assistance, please don't hesitate to reach out to us. We appreciate your support and hope to continue serving you well in the future!

Posted 8 months ago

“It’s so easy to use. No fuss and great coverage all in one pot. It’s perfect and a pleasure to use.”

Helpful Report

Posted 8 months ago

Good to know that you found our product easy to use and hassle-free, with great coverage. Your satisfaction is our priority, and we're delighted that you had a perfect and pleasurable experience using it. Thank you for your fantastic review, Judith! 💙

Posted 8 months ago

“Purchased the touch up paint for my 2002 bmw Perfect match to original colour. Excellent thank you ( Topasblau. )”

Helpful Report

Posted 8 months ago

Hello Kevin! We appreciate your review regarding the paint match, and we're happy to have earned a ⭐⭐⭐⭐⭐ rating for it. Thank you!

Posted 8 months ago

“Great colour match ..really easy to use”

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Posted 8 months ago

Hello Patrick! Thank you for leaving us a perfect 5⭐ rating!

Posted 8 months ago

“Great product and easy to match to whatever car you have..”

Helpful Report

Posted 8 months ago

Hello Lee, thank you for sharing your experience using TUPF and for rating us a perfect ⭐⭐⭐⭐⭐!

Posted 8 months ago

“Ordered pen with note on order what the correct colour should be (Mazda Ceramic not Silver). Pen delivered in good time, however silver colour was provided. Okay, simple error. Emailed to say that it was incorrect. Radio silence. Need to try and sort out or review will be more scathing. Contact non existent”

Helpful Report

Posted 8 months ago

Hello Alan, we're sincerely sorry to hear about your experience with the colour match and the lack of responsiveness from our team. To investigate this matter further and ensure it's addressed promptly, could you please provide us with your order number and email address? Additionally, kindly include the email address where you sent your inquiry. Our team typically responds within the day, but if you haven't received a response, we'll prioritize resolving this for you. Alternatively, you can reach out to our customer service team by calling +44 (0) 1295 380 495. They'll be more than happy to assist you. Thank you for bringing this to our attention. We're committed to ensuring your satisfaction and resolving any issues you may have.

Posted 8 months ago

“Easily ordered and pretty good delivery. However unhappy with colour match and spray pattern of clear lacquer. Wish I hadn’t bothered.”

Helpful Report

Posted 8 months ago

Hello! We're glad to hear that your ordering and delivery experience went smoothly. However, we're truly sorry to learn about your dissatisfaction with the colour match and spray quality. We're committed to making things right for you, so please reach out to us at info@touchuppaintfactory.co.uk, and we'll do our best to rectify the situation promptly. Your feedback is invaluable to us, and we appreciate the opportunity to address your concerns.

Posted 8 months ago

“I ordered some touch up paint for my Honda Blackbird. The paint match as well as the service was superb.”

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Posted 8 months ago

Tony, it's good to know that we have met your expectations with the paint match and service. our satisfaction is our top priority, and we're grateful for your feedback! If you ever need anything else, feel free to reach out.

Posted 8 months ago

“colour match is excellent”

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Posted 8 months ago

We are glad to know that you received an excellent match, Kenneth! Thank you for leaving us a ⭐⭐⭐⭐⭐ rating!

Posted 8 months ago

“Good quality paint and sensible shipping costs.”

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Posted 8 months ago

Your satisfaction is our priority, David, and we're grateful for your ⭐⭐⭐⭐⭐ feedback!

Posted 8 months ago

Touch Up Paint Factory is rated 4.6 based on 3,781 reviews