Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 3,702 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 3,702 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 18th November 2024

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Giant e-bike colour Mars chameleon!! Sounds as crazy as it looks This was a super close match in gloss format and has the same colour flick from bronze to purple Went for the small pot and brushes The paint sticks worked a treat on the stone chips And a larger scratch covered with a thin art paint brush Worth the cost for a premium product Would I use again?? Definitely 5 stars”

Touch Up Paint Factory 5 star review on 10th October 2024

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Posted 2 months ago

Hi Steven! Thank you for your fantastic review! We appreciate your recognition of our premium quality and are excited to have you as a repeat customer! If you have any tips or photos of your project, we’d love to see them. Thanks for the glowing 5 stars! 🌟

Posted 1 month ago

“Emails to check order correct. Corrected slight error and sent out to arrive on time Great service”

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Posted 2 months ago

Your satisfaction brings us joy—thank you, Nick!

Posted 1 month ago

“Hi , not used the pen yet but the service has been great, delivered as stated and well packaged. Great experience. Thx.”

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Posted 2 months ago

Hi Andy! We’re so grateful for your review! Once you have the chance to use the paint, we’re confident you’ll love it! If you do run into any issues, please remember that we’re here to help. Don’t hesitate to reach out if you need assistance. Happy touch-up painting!🎨

Posted 1 month ago

“Had small touch up pot. Really good colour match and no clear required. Great for touching up stone chips.”

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Posted 2 months ago

Hi Richard! We’re thankful for your wonderful review!

Posted 1 month ago

“I've been using this supplier for a while now, but unfortunately, their service has gone downhill. Several of my recent orders have taken weeks to arrive, despite being promised delivery within a few days. Every time I contact them, they simply blame DHL for the delays and take no responsibility themselves. What's worse is that I'm constantly having to chase them up about my missing orders. I've been promised call backs with updates on more than one occasion, but those never come. I'm the one who has to follow up. It's incredibly frustrating, especially when they send me emails asking for product reviews on items I ordered over two weeks ago and still haven’t received. Due to these repeated issues, I will be avoiding this supplier going forward and recommend others do the same. The lack of accountability and poor customer service has made it impossible to continue doing business with them.”

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Posted 2 months ago

Hi there, thank you for taking the time to share your feedback. We are truly sorry to hear about the delays you've experienced and fully understand how frustrating this must be, especially as a valued customer. This is certainly not the standard of service we aim to provide. We would greatly appreciate the opportunity to resolve this matter. If you could please send us your order details or respond to the email we sent, we would like to make things right. Your satisfaction is very important to us, and we hope to have the chance to continue serving you in the future.

Posted 2 months ago

“It's not been delivered!!! Where is it?!!!”

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Posted 2 months ago

Hi there, Kyle! We are sorry if you have not received your order, this is not the level of service we aim to provide. May you respond to the email that we sent? We would like to provide you a solution to this issue. Thank you for bringing this matter our attention and would love to resolve it promptly. We look forward to hearing from you soon.

Posted 2 months ago

“Excellent service as like before. Received my order within three days”

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Posted 2 months ago

Thank you for your continued support, John!

Posted 1 month ago

“My car is metallic black but the paint was only black even after it had a good shake”

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Posted 2 months ago

Hello James! Thank you for sharing and we apologise for your experience. We request that you respond to our email so we can resolve this for you. Alternatively, you can contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 for prompt assistance.

Posted 2 months ago

“Excellent customer services, no quibble replacement when the colour wasn’t quite right, good product, fast delivery very professional.”

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Posted 2 months ago

Hi there, Nick! Thank you so much for sharing your experience with the team. Glad that your issue got sorted out, and thank you for the opportunity to make things right for you.

Posted 2 months ago

“Having an imported vehicle made no difference when ordering from Touch up Paint factory. The supplied paint was a perfect match.”

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Posted 2 months ago

Your feedback brightens our day, William! So pleased to know your positive experience using Touch Up Paint Factory. Happy driving! 🚙✨

Posted 1 month ago

“great product and prompt delivery”

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Posted 2 months ago

HI Simon! We’re ever so grateful for your glowing review!💖

Posted 1 month ago

“Ordered paint 2 weeks ago. Paid for DHL delivery. Picked up promptly and since then seems to be stuck at the delivery dept. Was out for delivery but never arrived and then back to delivery depot according to tracking APP. Touch up paint factory just reply with the same email saying tracking says it’s out for delivery. No help whatsoever. Will be contacting PayPal to get money refunded.”

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Posted 2 months ago

Hello John! Thank you for sharing your experience. We are sorry to hear about the difficulties you’ve encountered with your delivery. We understand how frustrating it can be to await your order, especially when it’s stuck in transit. We would like to ensure this matter is resolved promptly. Could you please respond to our email so we can investigate further? Thank you for bringing this to our attention. We look forward to hearing from you soon.

Posted 2 months ago

“I have received different colour.”

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Posted 2 months ago

Hello Kostadin! Thank you for sharing your experience. We apologise for the inconvenience caused by receiving an incorrect colour. Could we kindly ask you to respond to our email or contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495? We are here to assist you and want to ensure you receive the best support possible. Looking forward to hear from you.

Posted 2 months ago

“Brilliant match, arrived promptly, great service. Pete”

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Posted 2 months ago

HI Pete! Thank you for sharing your lovely experience!

Posted 1 month ago

“Found it easy to find colour of my car on web site just put in reg and up comes info on car , quick ordering fast deliver y very pleased.”

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Posted 2 months ago

We’re so happy you had a positive experience with Touch Up Paint Factory, Keith.

Posted 1 month ago

“A pretty good match for my e bike but it needs much more than 30 seconds to properly mix the paint in the pen to get an accurate colour match”

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Posted 2 months ago

Thank you for your review, John! We’re glad to hear that the paint was a good match for your e-bike. We appreciate your insight regarding the mixing time. If there's anything else that we can do to improve your experience, do let us know. We'd be glad to help.

Posted 2 months ago

“The product descriptions are not sufficient. I could not return the products. I am not satisfied at all.”

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Posted 2 months ago

Hello Ozgur, we are sorry to hear that you are not satisfied with the product. Could you kindly provide us with more details regarding the issue? We would like to understand better so that we can assist you appropriately. Please rest assured that if you have any concerns or require assistance with paint application, our team here at Touch Up Paint Factory is here to offer insights and personalised guidance to help you achieve the best possible result. Looking forward to hear from you.

Posted 2 months ago

“Easy ordering. Prompt delivery. Easy and effective application.”

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Posted 2 months ago

Thank you for choosing us!

Posted 1 month ago

“Good colour match and good delivery”

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Posted 2 months ago

Your words mean so much to us—thank you!

Posted 1 month ago

“Ordering we easy, correct colour good little kit. Good instructions altogether a good purchase”

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Posted 2 months ago

We’re grateful for your fantastic feedback, Ian!

Posted 1 month ago

Touch Up Paint Factory is rated 4.6 based on 3,702 reviews