Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 3,781 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 3,781 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 20th December 2024

108

Anonymous

Anonymous // 01/01/2019

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“Excellent customer service, straightforward purchase no hidden extras, received on time.”

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Posted 7 months ago

Hello Peter! Thank you for taking the time to leave us your review. We're pleased to know that you are satisfied with your purchase from us. 💙

Posted 7 months ago

“Fast delivery and an absolutely perfect colour match for my white Kia... even the closest inspection does not show the 'repair' very pleased and highly recommended..”

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Posted 7 months ago

Hi there, Bill! Thank you for your fantastic review! 🤩 It's awesome that with our paint, paired with your skilled application and repair, the outcome is seamless. Thanks again for sharing your experience and leaving us a glowing 🌟🌟🌟🌟🌟 rating!

Posted 7 months ago

“Fast delivery and excellent product. Easy to use and great results”

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Posted 7 months ago

Hello Colin! Thank you for taking the time to share your experience with us! Pleased to hear that you're satisfied with the results. If there's anything else we can assist you with or if you have any more feedback, please feel free to reach out. We're here to help! 🤩

Posted 7 months ago

“I have used two different colours on two different cars both have been a fantastic match.”

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Posted 7 months ago

Hello Kenneth! Thank you for your continued support! We're thrilled that you've consistently had an excellent experience with our paint match. Your trust and ongoing support mean a lot to us. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We're here for you! 🚗 🔥

Posted 7 months ago

“quick delivery and the colour is a perfect match very pleased how its dried the same as the bikes original colour”

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Posted 7 months ago

Hello Marlon! Thank you for sharing your experience with us regarding your recent repair. We're thrilled to hear that our quick delivery and perfect colour match have met your expectations. 🌟🎨

Posted 7 months ago

“Excellent service. Fast delivery and paint is a good match to the original paintwork. Would recommend to anyone thinking about purchasing from Touch Up Paint Factory.”

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Posted 7 months ago

Hello Paul! 👋 We're delighted to hear about your excellent experience with us at Touch Up Paint Factory! Thank you for your recommendation; it means a lot to us.💙

Posted 7 months ago

“Simple to use and a good colour match.”

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Posted 7 months ago

Hello Anthony! Thank you for taking the time to share your ⭐⭐⭐⭐⭐ experience with us.

Posted 7 months ago

“Really pleased with this product and customer service sorted the problem straight away will use ag”

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Posted 7 months ago

Hello Matin! 👋 Thank you for sharing your experience with us, and for allowing us the opportunity to address any concerns you may have had. Your feedback is valuable to us! 🌟

Posted 7 months ago

“Not very happy with the service they provided. I accidentally sent the wrong address for delivery and sent an email asking for the item to be delivered to my new address. Never answered my email and pen has still not arrived. Won’t be using this company again”

Helpful Report

Posted 7 months ago

Hello Tony, we apologise for the inconvenience caused. Please contact us at +44 (0) 1295 380 495 so we can investigate this issue further. We're committed to resolving this matter and hope to hear from you soon.

Posted 7 months ago

“Great match”

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Posted 7 months ago

Hello John! Thank you for taking the time to share your feedback with us! 🤩

Posted 7 months ago

“Supposed to be black metallic but looks more like normal black vinyl”

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Posted 7 months ago

Hello Austin! We apologise for the inconvenience caused. Please contact us at info@touchuppaintfactory.co.uk so we can address this issue for you. We're committed to finding a resolution regarding the paint match.

Posted 7 months ago

“Delivery exactly on time colour match perfect repaired paint chip from a trolley warrior in local supermarket spot on 👌”

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Posted 7 months ago

Hi there, Peter! 👋 We're thrilled to hear that our product effectively repaired the paint chip from the supermarket trolley incident. Thank you for sharing your positive experience with us! While we hope your vehicle stays trouble-free in the future, remember that we're here for you should you need touch-up paint again. Feel free to reach out anytime! 🚗

Posted 7 months ago

“Recently bought the touch up pen ...the colour of my car is diamond white you sent me white ..I've tried touching up the tiny chip on my bumper can't get anything out of the pen ..so disappointed..will be going to main dealer now ....”

Helpful Report

Posted 7 months ago

Hello Michael! We're sorry to hear about the issue you've encountered with the paint match. Please get in touch with us at info@touchuppaintfactory.co.uk so we can assist you further. We're committed to improving your experience with our product.

Posted 7 months ago

“Bought this touch up pen to match a 15 year old pearlecent blue paint on my car and the colour match did not disapoint. The results I have achieved touching in minor stone chips have been nothing short of amazing. The delivery was very quick and the package contained some helpfull tips and a card to test the colour match. I will be using The Touch Up Paint Factory exclusively going forward for all my car touch up paints”

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Posted 7 months ago

Hello James! Thank you for sharing your positive experience with our products and services—it truly brightens our day! Your feedback reinforces that our dedication has paid off. We appreciate your detailed review and experience with us. If there's anything else we can do for you, please don't hesitate to reach out.💙

Posted 7 months ago

“Very fast delivery, great product with comprehensive instructions plus a degreasing wipe supplied, very impressive.”

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Posted 7 months ago

Charles, thank you for taking the time to leave us feedback here on Review.io. We appreciate it! Here's to restoring your ride's shine! 🚗✨

Posted 7 months ago

“Very good match to car making it easy to blend in”

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Posted 7 months ago

Hi William! Thank you for your feedback! We're delighted to hear that our product provided a perfect match for your car. 💙

Posted 7 months ago

“Excellent product exact match and first class service and delivery”

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Posted 7 months ago

Hello David! Thank you for sharing your experience with our product and service.

Posted 7 months ago

“Started off well, but after using to repqir literally three small chips the tube is empty already. The tip also squashes down quite a bit when charging the paint, so it loses any poinbty edges. For this much money I wouldn't buy again.”

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Posted 7 months ago

Hello Rob! We're sorry to hear about your experience with our product. Please contact us at info@touchuppaintfactory.co.uk so we can assist you further. Thank you for bringing this matter to our attention and we hope to improve your satisfaction with our product.

Posted 7 months ago

“Exa cellent value, excellent product excellent paint match”

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Posted 7 months ago

Hello Gary! Thank you for your excellent feedback on our product! Here's to many more years of keeping your ride shining! 🚗✨

Posted 7 months ago

“Have ordered several touch up kits from this company in the past and I cannot fault them, the quality and colour match is outstanding.”

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Posted 7 months ago

Hello Roy! 👋 Thank you so much for your continued support and positive feedback! We're delighted to hear that you've consistently found our touch-up kits to be of high quality and with excellent colour matching. Here's to many more years of keeping your ride free from chips and scratches! 🚗 ✨ 💙

Posted 7 months ago

Touch Up Paint Factory is rated 4.6 based on 3,781 reviews