Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 3,789 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 3,789 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 31st January 2025

109

Anonymous

Anonymous // 01/01/2019

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“Great, efficient service and an excellent colour match with 30 year old Jaguar paint. Many thanks”

Touch Up Paint Factory 5 star review on 13th April 2024

Helpful Report

Posted 9 months ago

Thank you for your wonderful feedback, Matthew! We are glad to have met your expectations with the paint match, and service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Many thanks for choosing our product! 🤩

Posted 9 months ago

“FANTASTIC, 100% spot on colour match for my 2011 Honda VT1300 CX Fury rear fender.”

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Posted 9 months ago

That's fantastic to hear! We're thrilled that our paint provided a 100% spot-on colour match for your Honda Motorbike. Thank you for sharing a photo of the results and match, Kevin. 🤩

Posted 9 months ago

“Good service”

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Posted 9 months ago

Thank you for your 5-⭐ rating for our service, Philip! Maintaining and exceeding the level of service you experienced is our top priority, and we're dedicated to delivering excellence every time.

Posted 9 months ago

“AAA service The paint pen is 99.9% colour match and so simple to use 👍”

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Posted 9 months ago

Mark, thank you so much for your awesome feedback! We're truly honoured to have received a triple A rating from you. Your satisfaction means everything to us, and we're committed to delivering the best experience possible. We deeply appreciate your support and trust in us. Thanks again for choosing us, and please don't hesitate to reach out if you need anything!

Posted 9 months ago

“Great service...perfect colour match”

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Posted 9 months ago

Thank you for your great 5⭐ rating to us!

Posted 9 months ago

“Received my order for two aerosols in the post exactly when I was told they would be with me and what a great colour match. Really pleased thank you. Will definitely use this company again. Kevin”

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Posted 9 months ago

Thank you, Kevin, for your wonderful feedback! We are delighted to have provided you with a positive experiece. We look forward to serving you again in the future, and thank you for choosing us.

Posted 9 months ago

“The colour match is really quite good, but I only got a single use out of it so I haven’t been able to apply a second (or 3rd) coat. I can’t get the paint to flow again. I also applied the ‘pen’ - like a wide fibre tip - to a single chip as a first test sample, so the remaining 5 I wanted to touch in, I can’t. So currently, it’s an expensive and incomplete ‘repair’ to one chip. I will attempt to prime the tip again tomorrow, but 3 further attempts to get paint flowing today as per instructions have been unsuccessful.”

Helpful Report

Posted 9 months ago

Hello Pete, we are sorry to hear about the issues you've encountered with our touch-up paint pen. Please email us directly at info@touchuppaintfactory.co.uk. Our customer support team will be able to assist you further with troubleshooting the pen and ensuring you can get the additional coats you need for a complete repair. We appreciate your feedback and apologise for any inconvenience this has caused. It's our goal to provide a seamless experience, and we're sorry to hear that your experience fell short of expectations. We're committed to turning your 2-star experience into a 5-star resolution. Our team is here to assist you every step of the way and ensure you're fully satisfied with your purchase. Thank you for reaching out, and we look forward to resolving this issue.

Posted 9 months ago

“Colour match was excellent. Delivery fine.”

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Posted 9 months ago

Thank you for your ⭐⭐⭐⭐⭐ rating!

Posted 9 months ago

“Bought this for my Mercedes great value for money near enough paint colour match well pleased with end result”

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Posted 9 months ago

Wonderful! We are glad that you got a perfect match and that you're pleased with the overall results. We're grateful for your positive feedback.

Posted 9 months ago

“Ordered a touch up for my bike. A very dark copper colour. I received a green touch up. Gave them proper paint code. Was told I'd received proper colour. Still waiting.”

Helpful Report

Posted 9 months ago

Hello Matthew! We're truly sorry to hear about the mix-up with your order. This isn't the experience we want for our customers, and we apologise for any inconvenience caused. We understand the frustration of receiving the wrong colour, especially after providing the correct paint code. As long as you have reached out to our team, they should work on resolving the issue for you. Please accept our sincerest apologies for the inconvenience, and thank you for your patience and understanding.

Posted 9 months ago

“This product is the closest touch up paint I have found and I've tried few. Prompt delivery. I did find the label on the bottle impossible to read; very small and the print blurred. Not sure what the other little bottle was for, marked chip repair, no instruction, very waterly.”

Helpful Report

Posted 9 months ago

Hello Keith, thank you for sharing your feedback with us! We're glad to hear that our touch-up paint product has been the closest match you've found after trying a few. We strive to provide prompt delivery and are delighted that we met your expectations in that regard. Regarding the issue you encountered with the label and the additional chip repair bottle, we apologise for any inconvenience caused. We want to assure you that instructions are indeed provided with the kit, and we're sorry if they were not clear or if they were missed in your package. We understand the confusion if instructions were not included. Rest assured, we're here to assist you. If you encounter any difficulties reading the label or require further assistance in the future, please don't hesitate to reach out to us directly at info@touchuppaintfactory.co.uk. We're committed to ensuring your satisfaction and are always ready to help. Thank you for choosing our paint.

Posted 9 months ago

“very fast delivery good colour match will use again most definatley”

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Posted 9 months ago

Hi Trevor, thank you so much for your kind words and would be looking forward to serving you again in the future.

Posted 9 months ago

“Quick delivery and the colour matched perfectly.”

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Posted 9 months ago

Hello Gary, thank you so much for taking the time to share your experience with us. Highly appreciated.

Posted 9 months ago

“Excellent service and excellent quality.”

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Posted 9 months ago

Thank you for taking the time to share your experience, Charles!

Posted 9 months ago

“Bang on match quick delivery recomend to all and as a ex veichle refinisher l know how hard it can be to get a spot on match especially when the veichle isn't in front of them to match”

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Posted 9 months ago

Wow! Thank you for your enthusiastic feedback! We're thrilled to hear that you're satisfied with our service and that we've earned your trust in our brand. Your recommendation means the world to us, and we're delighted that we could provide a perfect match for you.

Posted 9 months ago

“No Probs.Recommended.”

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Posted 9 months ago

Your recommendation means a lot to us, Kenneth and thank you for your support.

Posted 9 months ago

“Very easy to order without knowing the name of the paint colour. Order despatched very speedily and was well packed.”

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Posted 9 months ago

Thank you for your kind words, Mark! We're delighted that you found our ordering process easy and seamless. Customer satisfaction is our top priority, and we're glad to hear we met your expectations. Additionally, we appreciate you sharing your positive experience with the delivery.✨

Posted 9 months ago

“Great service Great product”

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Posted 9 months ago

Hi there, Mark! Thank you for sharing your feedback with our service and paint. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We're here to help!

Posted 9 months ago

“Fast delivery and nicely packaged kit”

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Posted 9 months ago

Hello David! Thank you for sharing your experience with us. We're glad to hear that you were satisfied with the delivery and packaging. Your rating means a lot to us, and we truly appreciate your support.

Posted 9 months ago

“Perfect 👌🏻 and fast delivery 🚚”

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Posted 9 months ago

Hi Justin! Thank you for sharing your experience with us. It's highly appreciated.

Posted 9 months ago

Touch Up Paint Factory is rated 4.6 based on 3,789 reviews