Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 3,730 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 3,730 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 20th December 2024

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As a Motor Trader finding the correct Paint match is very important. Touch Up Paint Factory go out of their way to research and supply the correct shade that I am looking for. They are my number 1 choice.”

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Posted 3 months ago

Thank you for the fantastic feedback, SC! We're thrilled to hear that Touch Up Paint Factory has been able to provide the precise paint match you need for your work as a motor trader. It's wonderful to know that our dedication to accuracy and research makes us your top choice. If there’s anything more we can do to support you, just let us know. We’re here to help ensure every shade is spot on! 🚗✨ 💙

Posted 3 months ago

“The paint does not flow easily from the sticks so not that impressed with product A good colour match”

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Posted 3 months ago

Thank you for your feedback, Alan. We’re pleased to hear that the colour match was accurate, but we're sorry to learn that the paint application didn’t meet your expectation. If you can contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495, we'd love to see what we can do further to assist you in this case in order to improve your experience. 🚗 💙

Posted 3 months ago

“Right colour, very quick service, well detailed supply would use them again”

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Posted 3 months ago

Thank you for your great feedback, Vincent! It’s wonderful to know you’d use us again. If you need any further assistance or have more projects in the future, don’t hesitate to get in touch. We’re here to ensure your experience remains top-notch! 💙

Posted 3 months ago

“Paint delivered very promptly not used yet so hopefully match will be perfect”

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Posted 3 months ago

Thank you for your feedback! We’re glad to hear the paint was delivered promptly. If you run into any issues when you start using it, don’t hesitate to reach out—we’re here to help! 🚗✨

Posted 3 months ago

“Used these guys previously when our red mini kept getting stone chips! Excellent product does exactly what it says on the box, now have a zesty yellow mini and a touch up kit just in case would recommend to anyone”

Touch Up Paint Factory 5 star review on 13th September 2024

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Posted 3 months ago

Thank you for your fantastic feedback and for being a returning customer, Martin! It’s wonderful to hear that our product worked perfectly for your red Mini and that you’re just as pleased with the zesty yellow Mini touch-up kit. Your recommendation is greatly appreciated, and we’re here if you need any more assistance or have further touch-up projects. Here’s to keeping your Minis looking fabulous! 🚗✨🔥🤩

Posted 3 months ago

“Really good match and quick delivery”

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Posted 3 months ago

Thank you for sharing your Touch Up Paint Factory experience, Jake. Even sharing a before and after photo. Glad that the paint helped you improve its appearance. If there's something that we can do to improve your experience, do let us know. 🚙✨

Posted 3 months ago

“Excellent prompt despatch and spot on colour. large scratch gone...Highly recommended”

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Posted 3 months ago

Thank you for the great feedback, Michael! We’re thrilled to hear that the dispatch was prompt and the colour match was spot on. It’s fantastic that the large scratch is now a thing of the past. Your high recommendation means a lot to us. If you need any further assistance or have more projects in the future, don’t hesitate to reach out. Here’s to keeping your vehicle looking top-notch! ⭐⭐⭐⭐⭐ 💙

Posted 3 months ago

“Excellent product”

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Posted 3 months ago

Awesome! Thank you for giving us a perfect ⭐⭐⭐⭐⭐ rating, Timothy!

Posted 3 months ago

“The paint supplied is a perfect match and very simple to use. Despite a little hiccup with the delivery address which was sorted promptly the service has been excellent.”

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Posted 3 months ago

Thank you for your kind words, Adrian! We are glad that the delivery went well after the initial issue. Just know that you got us to assist should you have issues with your order. Here’s to a flawless finish and continued excellent service! 🚚🌈💙

Posted 3 months ago

“Easy ordering of correct colour by entertaining VRN which is then automatically confirmed by vehicle VIN. Prompt dispatch a perfect colour match, with instructions included if you need them. First class service highly recommended.”

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Posted 3 months ago

Thank you for the wonderful feedback, SJ! Your high recommendation and positive remarks are greatly appreciated.Here’s to first-class service and perfectly matched paint! 🚗✨

Posted 3 months ago

“Great service, really quick delivery, perfect paint match, thank you 😊”

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Posted 3 months ago

Thank you for your feedback, Ben! 💙

Posted 3 months ago

“I ordered touch up paint for my car, and from the time of order I was kept informed of the order status every step of the way. I received the paint in under the expected time (as I live in Ireland), which was great. The envelope contained the paint, an instruction manual, 10 small paint brushes and a wax removal cloth. The price I paid represents outstanding value, and the customer service I received from The Touch Up Paint Factory was exceptional. I will definitely buy from this company again, and I highly recommend them. 10 marks out of 10!!”

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Posted 3 months ago

Thank you for your glowing review, Declan! Your kind words about our customer service mean a lot to us. We’re delighted that you had such a positive experience and we look forward to serving you again in the future. A perfect 10 out of 10 is truly appreciated—thank you for recommending us!💙🚙✨

Posted 3 months ago

“Prompt service. But I can't believe you can't thin it to spray. I will carry out some experiments”

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Posted 3 months ago

We understand your concern about the paint’s consistency for spraying and appreciate your willingness to experiment. If you have any questions or need advice during your experiments, feel free to reach out. Again, thank you for giving us a perfect ⭐⭐⭐⭐⭐ rating, Colin.

Posted 3 months ago

“so far, my order has been blocked at British customs for a week and nobody seems to have an answer... to be updated”

Helpful Report

Posted 3 months ago

Thank you for bringing this to our attention, Tony. We’re sorry to hear about the delay with your order. Customs issues can sometimes be tricky, but we’re here to assist in any way we can. Please contact us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 include your order details, and we’ll do our best to help resolve this issue. We appreciate your patience and understanding and will work to resolve this as quickly as possible. 📧 📞

Posted 3 months ago

“Very pleased with the results of the paints Thank you”

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Posted 3 months ago

Hi there, Made! Thank you for taking the time to share your Touch Up Paint Factory experience. If there's anything that we can do to improve your experience do let us know. 🚗✨

Posted 3 months ago

“The instructions were very helpful. The preparation is the key for getting the best results.”

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Posted 3 months ago

Hi there, Richard! Thank you for sharing your Touch Up Paint Factory experience! It’s always one of our goal to provide clear guidance to ensure a smooth process. We're glad that it helped you with your repair. If you have any more questions or need further assistance, feel free to reach out. We’re here to help make sure your touch-up job turns out perfectly! 🙌 ⭐⭐⭐⭐⭐

Posted 3 months ago

“I had two small chips to touch up and was very pleased with the colour match due to it being a metallic orange which I was sceptical about a colour match. Brilliant match .”

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Posted 3 months ago

Thank you for the perfect ⭐⭐⭐⭐⭐ rating, J Ellison!

Posted 3 months ago

“Speady delivery, product looks a good paint match, very happy with the service.”

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Posted 3 months ago

Wonderful, Ian! Glad that we have met your expectations with our delivery, paint match and our service. If you need any further assistance or have more questions, feel free to get in touch. We’re here to ensure your experience remains excellent! 💙

Posted 3 months ago

“Choosing the paint was very easy. Check out and delivery cannot be faulted.”

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Posted 3 months ago

Hi there, Richard! Thank you for sharing your smooth ordering process on Touch Up Paint Factory's website and for rating us a perfect ⭐⭐⭐⭐⭐. 🌐

Posted 3 months ago

“An outstanding business. Wrong colour sent out twice but on the third occasion the correct one received. Colour was from the Audi exclusive range which I had as a £2,000 option when buying the car. Turns out the colour is a "Ford" paint.”

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Posted 3 months ago

Hi there, Stuart! 👋 Thank you for your candid feedback and for your patience throughout the process. We’re delighted to hear that you finally received the correct colour after the third attempt. We appreciate you allowing us the opportunity to make things right and it's always our goal to deliver our promise of 💯 colour match guarantee. If there’s anything more you need or if you have any further questions, please don’t hesitate to get in touch. We’re here to help and to make sure your experience is as smooth as possible. ⭐⭐⭐⭐⭐ 💙

Posted 3 months ago

Touch Up Paint Factory is rated 4.6 based on 3,730 reviews