Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 3,781 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 3,781 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 20th December 2024

108

Anonymous

Anonymous // 01/01/2019

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“Paint great. Delivery was longer than stated.”

Helpful Report

Posted 6 months ago

Hello William, we apologise sincerely for the delivery issue you experienced. We understand how frustrating it can be to eagerly await your order only to encounter a delay. While we make every effort to ensure timely deliveries, sometimes unforeseen circumstances beyond our control can cause delays. Please accept our apologies for any inconvenience this may have caused. Your feedback is incredibly valuable to us, and we will definitely share it with our team. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out. We're here to help resolve any issues and ensure your satisfaction.

Posted 6 months ago

“Prompt delivery.Easy to use and highly effective product.No hesitation recommending”

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Posted 6 months ago

Hello Neil, thank you for sharing your Touch Up Paint Factory experience. 💙

Posted 6 months ago

“I'm in the process of doing my repairs. There's online videos but tend not to cover where you blend in old paint with new. However, the products are good although quite expensive by comparison to Halfords, but TUPF have all what you need, so I'm happy with that. Instructions for adjusting the novels would also be welcome”

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Posted 6 months ago

Peter, thank you for sharing your feedback with us! We're delighted that our products are meeting your repair needs. Your input is invaluable and will be forwarded to our team to help us continually improve both our products and services. If you have any more suggestions or need further assistance, please feel free to reach out. We're here to support you every step of the way!

Posted 6 months ago

“Have not had chance to use paint pen yet but I have no doubt it will be as good as there other products I have used”

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Posted 6 months ago

Glad to hear from you, Christopher! Thank you for your continued support and trust in our product. Looking forward to serving you again in the future! 💖

Posted 6 months ago

“Very prompt service ,haven’t used the stuff yet ,but looks decent with a lot of extras ,good deal in my opinion”

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Posted 6 months ago

Hello Jaroslaw! Thank you so much for giving us a perfect rating - ⭐⭐⭐⭐⭐. We're eager to hear your experience with our paint. If you have any questions or need assistance at any point, please don't hesitate to reach out. We're always here and ready to help!

Posted 6 months ago

“Found TUPF on Google Search, didn’t know my paint code for my Peugeot 207 in Red, but was easy to order with Registration. When arrived I wa dubious but pleasantly surprised when the exact colour match arrived, minor scuff and scratches are no longer visible. Excellent service from start to finish highly recommend”

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Posted 6 months ago

Awesome, Adrian! Great to hear that your overall experience with us has been exceptional. Thank you for trusting us to be the perfect solution for your touch up needs.

Posted 6 months ago

“Always good service from the TUP factory.The paint pen is a good addition to their other products.The pen was also received promptly within several days.”

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Posted 6 months ago

Hello David! Thank you for your kind words. We're delighted that you had a satisfactory experience with us. We value your feedback greatly, and although we're just a ⭐ away from a perfect 5, we're eager to hear your thoughts on how we can further improve your experience. Thank you once again for sharing your feedback with us.

Posted 6 months ago

“Fast delivery,great product and matches the paintwork perfectly,Thank you paint factory.”

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Posted 6 months ago

No, Thomas! THANK YOU for trusting Touch Up Paint Factory with your touch-up needs. We wouldn't be here without customers like you who gave us trust for our products to work wonders on your vehicles. Your satisfaction is our motivation, and we look forward to continuing to meet your expectations in the future.🚗✨

Posted 6 months ago

“I recently bought 3 touch up pens for 3 of my cars, white, black & grey. I found the website to be extreamly intuitive and easy to discover the correct colour for my car using thr number plate recognition box. Easy to order and pay and delivery litterally took a couple of days. Very impressed and will certainly use again when i need to. Havent used the pens on my cars yet, that's a fun job for this weekend, once i've read the instructions!...”

Helpful Report

Posted 6 months ago

Hello Sam! Thank you for sharing your ordering experience with us. We're thrilled to hear that the process was seamless for you. Rest assured, we're confident that our paint will meet your expectations once you use it. If you encounter any roadblocks along the way, please don't hesitate to reach out via email or phone. We're here and ready to assist you every step of the way. Your satisfaction is our priority!

Posted 6 months ago

“Excellent service. Unsure of paint code and company matched it exactly to my vehicle. Delivered on time and very helpful. First class”

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Posted 6 months ago

Hello James, thank you for sharing your Touch Up Paint Factory experience. We are honoured to be considered as your first class touch up paint solution. 🤩

Posted 6 months ago

“I would never buy the touch up pen again, totally useless and a waste of money. Touch up brush would probably be better.”

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Posted 6 months ago

“Delivery was reasonably quick. Product arrived well packaged and came with good instructions. Pen applicator wasn’t great. It was similar to a felt tip pen than a traditional touch up paint nib. Colour finishes were confusing (gloss/satin/matte). Colour match was ok, not great.”

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Posted 6 months ago

“I ordered a touch up pen against the VIN no of my vehicle. It arrived within two days so that service was very good and details were supplied advising how to use the pen. I have not used it yet so cannot confirm accuracy of match but if the service is anything to go by it should be as expected.”

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Posted 6 months ago

Thank you for sharing your experience with our delivery service, Wilford. Glad that we have met your expectations in this area. We are confident that you'll have a match and should there be an issue we are just a call or email away to provide you resolution. We're always here to help!

Posted 6 months ago

“quick delivery, great product”

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Posted 6 months ago

Thank you for your glowing 🌟🌟🌟🌟🌟 rating!

Posted 6 months ago

“excellect service”

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Posted 6 months ago

Wonderful! Thank you for your ⭐⭐⭐⭐⭐ rating, Denver! 💙

Posted 6 months ago

“A very good match for our 2 year old fiesta. Very good product at a very fair price.”

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Posted 6 months ago

Hello Walter, thank you for sharing your experience using Touch Up Paint Factory. 🚗✨🤩

Posted 6 months ago

“great customer service - i messed up my original order and sent email asking for help - got reply from Bob 0800 next morning who had sorted it all out - product delivery spot on via DHL and impressed with the completeness of the Pro kit i ordered.”

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Posted 6 months ago

Awesome! 🤩 We sincerely appreciate the opportunity to assist you, and we're thrilled that you had such a positive experience with the level of service we strive to deliver. Thank you for sharing your experience! Here's to more successful touch-up projects with you! 💙 Cheers! 🥂

Posted 6 months ago

“Great colour match and the 10 small 'brushes' are just the job”

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Posted 6 months ago

Thank you for your kind words, John! 💖 Glad to know that we have met your expectations with our paint and kit. 🚗✨

Posted 6 months ago

“Brilliant paint, perfect colour match and really glossy finish. Perfect to use without the need for lacquer. Quick shipping and great price for the amount you get. So good infact I’m going to order some for a few of our other cars.”

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Posted 6 months ago

Hello there, Mark! Thank you for placing your trust in Touch Up Paint Factory. Our paints are a blend of clear coat and paint in one, so the lacquer is already integrated into the paint. We're delighted that you were satisfied with your experience and that you're considering using our paint again for your other cars. We look forward to assisting you further! 💙

Posted 6 months ago

“Delivery was on time no problems”

Helpful Report

Posted 6 months ago

Hello Perrott, we understand that you encountered issues with the paint match, and we apologise for any inconvenience caused. We've sent an email requesting information so we can rectify this for you. For direct assistance, please feel free to email us. We appreciate your 4-⭐ rating for your delivery experience. Thank you!

Posted 6 months ago

Touch Up Paint Factory is rated 4.6 based on 3,781 reviews