Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 3,944 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 3,944 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 23rd February 2025

110

Anonymous

Anonymous // 01/01/2019

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“Prompt delivery. Excellent colour match. Good instructions”

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Posted 1 year ago

Hi Stewart, thank you for the ⭐⭐⭐⭐⭐ review! We are delighted to know that the match is spot on. Glad to know that you find the instructions helpful and the delivery is satisfactory. Should you need help, just send us a message!

Posted 11 months ago

“Super quick delivery and looks to be a quality product, haven’t tried it yet but came well packaged and with good instructions.”

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Posted 1 year ago

Hello Gareth, thank you for taking the time in leaving a review. We are glad to hear that you're satisfied with the delivery, and the paint itself. Don't hesitate to reach out if you need any assistance or have any questions.

Posted 11 months ago

“Quick, efficient and accurate.”

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Posted 1 year ago

Hi there! Thank you for your positive feedback. We're thrilled to hear that you found our product and services to be quick, efficient, and accurate. Customer satisfaction is our top priority, and we're delighted that we could meet your expectations.

Posted 1 year ago

“Sorry my review is a bit short. But each time I have ordered from these guys, the service time is very short, with my orders being received within 3 or 4 days. They are always really well packed for delivery, and always seem to contain more than I was expecting. Sadly, due to the fact I am off my feet with a broken hip and pelvis, going into hospital for a BIG orthopaedic operation next Tuesday, I have been unable to use any of my supplies. But I will update this, when I am on my feet again(in about 10 weeks). Hopefully, sealed paint doesn't have a "best before" date. Thank you very much for all your prompt and quick service. Kindest regards, Dave Weaver”

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Posted 1 year ago

Hello Dave, thank you so much for taking the time to share your experience with us. We truly appreciate your kind words and are delighted to hear that our service has consistently met your expectations. Positive feedback like yours fuels our passion for providing excellent service. Knowing that we've made a positive impact on our customers' experiences motivates us to continue striving for excellence. Thank you for your kind words and encouragement – they mean the world to us! We're sorry to hear about your recent health challenges, and we wish you a swift and successful recovery from your operation. We're sending you our warmest wishes for a speedy recovery. Rest assured, your paint will be waiting for you whenever you're ready to use them. Shelf life of Paint Pen: 1+ Year / Paint Bottle: 3+ years / Aerosol: 3+Years. Once you're back on your feet, we'd love to hear from you, about your experience.

Posted 11 months ago

“100% colour much very fast delivery and very efficient customer service highly recommended”

Touch Up Paint Factory 5 star review on 7th March 2024

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Posted 1 year ago

Thank you for the ⭐⭐⭐⭐⭐ review! We are glad that you're satisfied with your overall experience, especially with the delivery, colour match, and with your customer service experience. We highly appreciate your recommendation.

Posted 11 months ago

“Good price quick delivery and exact match. Thank you”

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Posted 1 year ago

Hello Brian, thank you for taking the time to provide feedback on your experience with us. We are glad that we've met your expectations pertaining to the price, delivery and colour match. If you have any further questions or concerns, please don't hesitate to reach out.

Posted 11 months ago

“Efficient delivery, nicely packaged and good colour match. The only downside is the price, probably a little bit expensive.”

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Posted 1 year ago

Hello Janice, thank you for taking the time to provide feedback and we're thrilled to hear your positive experience with us. We understand your concern regarding pricing, and while we may not be the most inexpensive option available, we believe in the value of our service. At TUPF, we invest in cutting-edge technology, including the most advanced computer-automated paint production equipment globally. This investment ensures that we can provide the most precise colour matches possible. In fact, we stand behind our colour matching process with a 100% Colour Match Guarantee. If for any reason the colour doesn't meet your expectations, we're committed to remaking it until it matches perfectly or providing a refund. We appreciate your business and your feedback, as it helps us continually improve our services.

Posted 11 months ago

“Good match. Well, pleased.”

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Posted 1 year ago

Hi Geoffrey, pleased to know that you are satisfied with the match and we appreciate your feedback.

Posted 1 year ago

“Very good. Highly Recommend. Fair price too!”

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Posted 1 year ago

Hi Holland, thank you so much for your positive feedback! We're thrilled to hear that you had a great experience with us and that you found our products to be of high quality and reasonably priced. Your recommendation means a lot to us. Thank you for your support.

Posted 1 year ago

“Second time I've used this company, have no complaints, all has been as it should be.”

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Posted 1 year ago

Thank you for your feedback and continued support with TUPF. We're glad to know your positive experience with us.

Posted 1 year ago

“Great colour match and responsive customer service. I found the touch up pen easy to use and the colour match was perfect- quick delivery too.”

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Posted 1 year ago

We greatly appreciate your positive feedback! It's wonderful to know that you're satisfied with the service provided by our customer service team, the use of our system, the colour match, and the prompt delivery. Your satisfaction is our top priority, and we're delighted to have met your expectations on all fronts. Thank you for your kind words!

Posted 1 year ago

“The kits is nice but the colour was abit off”

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Posted 1 year ago

We apologize for any inconvenience caused by the colour discrepancy in your kit. Please feel free to email us at info@touchuppaintfactory.co.uk so we can further assist you and address any concerns you may have. Thank you for bringing this to our attention.

Posted 1 year ago

“Great selection , easy to navigate and use website . Hassle free”

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Posted 1 year ago

Hi Alex, we're delighted to hear that you found our website easy to navigate and use, and that your purchase experience was hassle-free. Your feedback means a lot to us, and we're grateful for your trust in TUPF.

Posted 1 year ago

“Brilliant product and good match”

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Posted 1 year ago

Thank you for your feedback, Matthew! Delighted to hear that our product is a good match to your vehicle's paint.

Posted 1 year ago

“Really pleased came quickly arrived well packaged the paint match is spot on and it came with handy applicators . Very much worth the money would definitely order from you again”

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Posted 1 year ago

Lesley, your kind words mean a lot to us. We're thrilled to hear about your positive experience and we're grateful for your ongoing support with TUPF. Thank you for being a valued customer!

Posted 1 year ago

“I ordered some touch-up paint to sort out a scratch on our car. I didn’t have the paint code but submitted my registration and within a few days the paint had arrived. I tested the colour first on the card supplied for the purpose and it matched the car colour exactly. I’ve since touched up the scratch and it looks much better. I like the fact that the paint already has the lacquer in it too. Excellent product and easy to use!”

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Posted 1 year ago

Thank you for sharing your experience, David! We're glad the colour matched perfectly and that you found the application process easy. Your satisfaction is our top priority, and we're grateful for your positive feedback.

Posted 1 year ago

“Delivery was fast and probably the most satisfying part of this purchase. Despite the car being just over one year old, the paint supplied was too dark. Worse still as soon as I started to machine polish over the area to remove excess it just pulled the paint out of the repaired area. So I cleaned off with a panel wipe and tried again, and again but the same result every time, the paint supplied is just to soft for the job. Obviously I had to stop as I would run out of depth on the original lacquer. I wish now I had just gone to the local body shop supplier and had 250ml matched and mixed up, which I am obviously going to have to do anyway. Very expensive for what is technically just a touch up paint, OK for amateur repairs but you could probably get the same results for under a fiver on eBay. I have been doing body repairs for over 30 years and went with this just on a whim on my own car as a quick fix, unfortunately it was a total waste of money and worse my time.”

Helpful Report

Posted 1 year ago

Hello Dave, we are sorry to hear about your experience. We apologise for any inconvenience caused. Please email us at info@touchuppaintfactory.co.uk together with your order number and issue our team will review and work on resolving this for you.

Posted 1 year ago

“Fast delivery, and exact colour needed,thank you, Well done.”

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Posted 1 year ago

“Perfect match of my new 2024 model Giant road bike. Tracked by Royal Mail to Australia and received within 10 days.”

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Posted 1 year ago

“Very good service”

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Posted 1 year ago

Touch Up Paint Factory is rated 4.6 based on 3,944 reviews