Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 3,945 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 3,945 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 23rd February 2025

110

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent the wrong colour and follow up was poor got my money back.”

Helpful Report

Posted 11 months ago

Hey there! We are sorry to hear your experience with the colour match. We understand how frustrating this must be and this is not the experience we want you to have. If you are requesting for a refund, please email us at info@touchuppaintfactory.co.uk.

Posted 11 months ago

“Excellent match , great communications and prompyt delivery Will definately use again”

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Posted 11 months ago

Hi Christopher, thank you for your feedback! We're thrilled to hear that you found the match excellent, appreciated our communication, and were pleased with the prompt delivery. We look forward to serving you again in the future!

Posted 11 months ago

“Poor paint match”

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Posted 11 months ago

Hello Peter, we are sorry to hear your negative experience with the match. Thank you for bringing this to our attention. Please email us at info@touchuppaintfactory.co.uk and our team will work on on resolving this for you.

Posted 11 months ago

“Very good colour match ,easy to apply.”

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Posted 11 months ago

Hello John, thank you for taking the time to share your experience with us! We're delighted to hear that you were satisfied with both the colour match and the application process. Your feedback is invaluable to us, and we truly appreciate you sharing your thoughts with us.

Posted 11 months ago

“Very good service, prompt response and delivery, kept me updated at all stages. The website is very easy to use. Would highly recommend using this company.”

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Posted 11 months ago

Hello there! Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you found our website user-friendly and appreciated the constant updates for redelivery. We're delighted that our customer service team was able to support you throughout the process. Your recommendations mean a great deal to us, and we truly appreciate your support.

Posted 11 months ago

“Excellent service, quick dispatch and regular updates re delivery”

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Posted 11 months ago

Hello there! We are glad that you are satisfied with the service and the delivery. Thank you for the time in leaving your review.

Posted 11 months ago

“Quick, efficient happy with product”

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Posted 11 months ago

Hello John, thank you for taking the time in leaving your review. We are glad that you are happy with the service received.

Posted 11 months ago

“Quick efficient service. Paint is a perfect match for my car. Good value for money and no messing around with different products to get a gloss finish.”

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Posted 11 months ago

Hello Catherine, we are delighted to hear your positive experience in using our product and service. Thank you for taking the time in sharing your experience with us.

Posted 11 months ago

“Very good”

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Posted 11 months ago

Hello Lucas, thank you for taking the time in leaving your review.

Posted 11 months ago

“I have had touch up paint factory touch ups before was happy with it then and happy with it now the match to my car was spot on and I will definitely use them again wel recommend”

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Posted 11 months ago

Hello there! We are glad to see a repeat customer like you in the review section. Thank you for your continued support and should you need help in the future, we are here to help!

Posted 11 months ago

“fantastic service from giant cycles who supplied the web site to Touch up paint to sorting the paint out and delivery”

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Posted 11 months ago

We're thrilled to hear that you had a fantastic experience from navigating our website to receiving your touch-up paint. We're committed to providing excellent service from start to finish. Thank you for sharing your positive experience with us, Paul!

Posted 11 months ago

“Great product great paint match”

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Posted 11 months ago

It's truly wonderful to hear from customers like you about their experiences with our product. We're delighted to know that we've met your expectations and satisfaction. Thank you so much for taking the time to share your feedback with us. Your experience and satisfaction are incredibly important to us, and we're grateful for your support.

Posted 11 months ago

“Very good service received my order very quick”

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Posted 11 months ago

Hi Daniel, we appreciate your feedback, and we're delighted that your order arrived promptly and that you're pleased with the service.

Posted 11 months ago

“Very good spot on would definitely use again”

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Posted 11 months ago

Hello there! Thank you for your review and we are glad to hear about the colour match. If you ever need anything else or have any questions in the future, please don't hesitate to reach out. We're here to he

Posted 11 months ago

“Very good product excellent colour match was perfect Would definitely recommend”

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Posted 11 months ago

Hello Jerry, we're thrilled to hear that you're satisfied with the colour match! Your recommendation means a great deal to us, and we truly appreciate your support.

Posted 11 months ago

“Not the easiest thing to use but sort of covered the scratches and chips”

Helpful Report

Posted 11 months ago

We're sorry to hear about your experience, and we understand that you've completed the application. However, we want you to know that if you ever need assistance in the future, don't hesitate to reach out to us. Our team is always here and ready to help in any way we can. Your satisfaction is important to us, and we're committed to ensuring that you have a positive experience with our products. If there's anything else we can assist you with or if you have any questions, please feel free to contact us anytime. We're here to support you.

Posted 11 months ago

“I bought the touch up paint pen for a few stone chips on my car and I have to say the product and colour match are 100% spot on and I was extremely pleased with the results and I will definitely buy from you again 🙂”

Touch Up Paint Factory 5 star review on 14th March 2024

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Posted 11 months ago

Hello David, thank you for taking the time in sharing your experience with us. We are glad that you are satisfied with the overall outcome and just know we are here should you need us in the future.

Posted 11 months ago

“Fast and efficient service”

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Posted 11 months ago

Hello Robert, thank you for your kind words, we are glad that you are satisfied with our service.

Posted 11 months ago

“Jiffy bag received with no paint, primer or application brushes and just a antistatic wipe. I have emailed so hoping for a replacement and will change review should customer service rectify.”

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Posted 11 months ago

Hi Alex, we apologize for the experience and we appreciate you sending us an email to allow us in rectifying this situation. Our team will work on resolving this for you.

Posted 11 months ago

“Really good”

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Posted 11 months ago

Hello there! Thank you for taking the time in leaving your review.

Posted 11 months ago

Touch Up Paint Factory is rated 4.6 based on 3,945 reviews