Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 3,696 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 3,696 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 18th November 2024

107

Anonymous

Anonymous // 01/01/2019

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“Not very impressed with pen paint. Took ages to get paint to flow. Ended up warming pen. So not good value at over £20 with delivery !”

Helpful Report

Posted 3 weeks ago

Hello Rod! Thank you for sharing your feedback, and we’re sorry to hear that you had difficulty getting the paint to flow. We understand how frustrating it can be and we certainly appreciate you bringing this to our attention. We want all our customers to be happy with their purchases, so if you'd like, we can explore a solution or alternative options to ensure you're satisfied with the product. Please don’t hesitate to reach out to us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495.

Posted 3 weeks ago

“Arrived in a good time. We just have to wait for the weather to try it.”

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Posted 3 weeks ago

Thank you for the update, Alan! We're glad to hear your order arrived on time. We completely understand the need to wait for the right weather – a dry, mild day is ideal for getting the best results with TUPF. Whenever you're ready, feel free to reach out if you need any tips or guidance during the application process. We're here to help!

Posted 3 weeks ago

“I ordered a pen for my vivid blue Honda Civic but it was nowhere near the right colour. I emailed customer services with pictures of the test card against the car and to be fair I had a full refund within the hour so I was very pleased with the customer service side of this company”

Helpful Report

Posted 3 weeks ago

Thank you for sharing your experience with us! We’re genuinely sorry to hear the colour didn’t match. However, we are glad that you're satisfied with your experience from our customer service team. We always aim to provide excellent support, and it’s great to know we met your expectations in that regard. Again we apologise for any inconvenience caused, Steve.

Posted 3 weeks ago

“Quality match to the original colour of my vehicle nice paint finish ,I've used this company for well over a year for my paint.and would not go anywhere else . Purchase with confidence your paint will match and look factory finish.painted my door as you can see on the pic the result”

Helpful Report

Posted 3 weeks ago

Thank you so much for your kind words and for being such a loyal customer, Everett! We're thrilled to hear that the colour match and finish met your expectations. Your confidence in our product means a great deal to us, and we're delighted to know you've had great experiences over the past year. We’ll continue to work hard to ensure your paint repairs always look awesome. If you ever need anything else, don't hesitate to get in touch. We’re here to help!

Posted 3 weeks ago

“Ordered for 2 different makes/coloured cars and both paint pens were a perfect match. Quick delivery well done.”

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Posted 3 weeks ago

Thank you so much for your kind words, Mark! We’re thrilled to hear you had a great experience. We appreciate your support and look forward to serving you again soon! 🎨

Posted 3 weeks ago

“Absolutely brilliant The colour match is perfect and so easy to use following instructions thank you so very much”

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Posted 3 weeks ago

We’re absolutely chuffed to hear that you had such a positive experience with us! Thank you for the glowing 5-star review. It really means a lot to the team, Pete. 🔥🤩

Posted 3 weeks ago

“Very quick delivery and good colour match for touch up paint.”

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Posted 3 weeks ago

Many thanks for your generous 5-star review, David! We're so happy to hear you had a positive experience. 💗

Posted 3 weeks ago

“Can’t give an honest opinion as this was purchased for as and when , not tried it yet but it was a very fast delivery indeed and it shocked me it was so quick”

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Posted 3 weeks ago

It’s great to hear the delivery was so quick, Raymond. While you haven't had the chance to give it a proper test yet, we’re sure once you do, you’ll be pleasantly surprised with the results. Just know that you got us and our paint experts at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 to help you should you have concerns or issues with application.

Posted 3 weeks ago

“Excellent Service from Website to Delivery in France. BOB, quickly sorted out a small problem, straight away. I recommend TOUCH UP PAINT FACTORY to anybody who loves their CAR.”

Helpful Report

Posted 3 weeks ago

We truly appreciate you taking the time to leave such a lovely review, Christopher. Your 5-star rating is greatly valued, and we're thrilled to know you were pleased with our service. Thanks again! 🚚⚡💙

Posted 3 weeks ago

“No problems, kit supplied was fine”

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Posted 4 weeks ago

Thank you so much for taking the time to share your experience, Ian! Happy driving! 🤩

Posted 3 weeks ago

“A good product but thought it was quite expensive.”

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Posted 4 weeks ago

Hello Will, thank you for your honest review! We're pleased to hear you think the product is good, though we understand your concern about the price. Quality often comes at a cost, but we completely appreciate that it’s important to feel you're getting value for your money. If you ever find yourself needing similar products or looking for discounts, do keep an eye out – we often run promotions that might be just what you’re looking for! We’re here to help however we can. 🚙✨

Posted 3 weeks ago

“Good match, but i found the touch up tip to hard, I think a brush would be better.”

Helpful Report

Posted 4 weeks ago

Hello Harold, thank you for sharing your thoughts! It’s great to hear that the paint match worked well for you.We’ll pass your feedback along, as we’re always looking for ways to improve the experience. If you need anything else, don’t hesitate to reach out.

Posted 3 weeks ago

“Absolutely fabulous touch up pens. Touched a slight mark on my arch of the car went back an hour later to give it a second go and couldn’t find !!”

Helpful Report

Posted 4 weeks ago

Hi Kevin! Thank you for your lovely feedback! We're thrilled to hear that the touch-up pens worked their magic so well. It's always satisfying when a small mark disappears like that – as if it was never there! Sounds like you’ve got a perfect result after a quick touch-up, which is exactly what we hope for. Should you need any more help in the future to keep your car looking pristine, we’re always here to help! 💙

Posted 3 weeks ago

“Although it took an extr day to definitley get the correct code for the paint I needed, once done the paint was with me the next day.”

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Posted 4 weeks ago

“Fast and realistically priced.”

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Posted 4 weeks ago

Thank you so much for your feedback, Robert! 💖

Posted 3 weeks ago

“Really pleased with the colour ,and it was all done by the registration number..Delivery was prompt.Packaging good ,and information and instructions was clear and simple.All in all a good product at a reasonable price..Neil Jones..”

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Posted 4 weeks ago

Hello Neil! Your 5-star feedback means the world to us! Thank you for your kind words and for taking the time to share your experience. We’re so grateful!⭐⭐⭐⭐⭐

Posted 3 weeks ago

“The web site was easy to use, the delivery was quick, the instructions were clear and the paint was a perfect match”

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Posted 4 weeks ago

Hello Anthony! Thank you for the perfect 5-star review! We’re so pleased you’re happy with our product/service and can’t wait to have the pleasure of serving you and your car again. 🤩

Posted 3 weeks ago

“First time I have brought this product, it was excellent colour match was perfect, and it was so easy to apply.”

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Posted 4 weeks ago

Thank you for the brilliant 5-star feedback, John! We’re thrilled you had a positive experience with us and can’t wait to serve you again. 🚙✨

Posted 3 weeks ago

“Very good service - paint match was 95 percent right.”

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Posted 4 weeks ago

Thank you so much for taking the time to share your experience with us, Ashley. If there's anything else we can do to improve your experience, do let us know. 💖

Posted 3 weeks ago

“All as advertised, match perfect,, got rid of those pesky stone chips.”

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Posted 1 month ago

Wow, a perfect 5 stars! Thank you for taking the time to share your feedback. It really means the world to us, and we can’t wait to serve you again! 💖

Posted 3 weeks ago

Touch Up Paint Factory is rated 4.6 based on 3,696 reviews