Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 3,951 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 3,951 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 23rd February 2025

110

Anonymous

Anonymous // 01/01/2019

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“Excellent match with colour 👍👍”

Helpful Report

Posted 9 months ago

Hello Ricky! Thank you for your feedback and we are glad that we have met your expectations with the colour match.

Posted 9 months ago

“Slight delay in recieving order due to very unusual colour and old vehicle but clear communication throughout. To be honest was worried colour would not be exact however I am amazed how good it is. Fantastic product and I have to say the 2k clear lacquer is the best I have used out of a tin”

Helpful Report

Posted 9 months ago

Thank you for sharing your experience with us! We understand your concern about the colour match, particularly considering the delay with your order. However, we're pleased that our team provided clear and open communication to keep you informed throughout the process. Your feedback is valuable to us, and we truly appreciate your support. If you ever need anything else, please don't hesitate to reach out.

Posted 9 months ago

“Paint match was very good and the pen was delivered very quickly”

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Posted 9 months ago

Thank you for sharing your experience with our paint and delivery service, Darren! 💙

Posted 9 months ago

“Used this company before and was impressed so as I'd changed cars thought I'd use them again , prompt service and great product”

Helpful Report

Posted 9 months ago

Awesome, John! Glad to hear that you were impressed with our service and product once again! Thank you for choosing us for your touch-up paint needs. We truly appreciate your continued support and look forward to serving you again in the future. If you ever have any questions or need assistance, please don't hesitate to reach out. 🎨

Posted 9 months ago

“The paint arrived promptly but the nib is a felt tip, the paint seems to sit in a tiny lump and the colour was a bit too dark. No use to me, in fact the scratch was preferable.”

Helpful Report

Posted 9 months ago

We're genuinely sorry to hear about your experience with our paint. It's disheartening to learn that the applicator didn't meet your expectations and that the colour didn't match as desired. This falls short of the quality we strive to deliver to our customers. We appreciate your feedback, and we're committed to making things right for you. Please reach out to us at info@touchuppaintfactory.co.uk so we can address your concerns and ensure your satisfaction. Thank you for bringing this to our attention.

Posted 9 months ago

“Great product , perfect colour match and efficient delivery. Highly recommended.”

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Posted 9 months ago

Hi there, C Calderbank! Thank you for taking the time to share your experience with our product and delivery service. We greatly appreciate your recommendation! 💙

Posted 9 months ago

“Quality product, reasonable price and great customer service.”

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Posted 9 months ago

Hello Mr. Dunbar, thank you for your kind words and for sharing your feedback on our product and service. We're delighted to hear about your positive experience. We look forward to the opportunity to serve you again in the future.

Posted 9 months ago

“Very easy to use and easy to control for small areas of paint damage, chips. I prefer this pen to a brush type touch up paint due to the control and lay down of the touch up paint.”

Helpful Report

Posted 9 months ago

Wow! We're thrilled to hear that our pen perfectly suited your needs and provided you with the extra control necessary for your repair. Making your repair experience easier is what we strive for, and we're delighted that our product achieved just that for you. Thank you for choosing us! 🚗🎨

Posted 9 months ago

“Excellent colour match and easy to use pen system. Highly recommended.”

Helpful Report

Posted 9 months ago

Hi Alun! We genuinely appreciate you taking the time to share your experience with us. Your support means the world to us, and we're truly grateful for your recommendation. Thank you for being an amazing part of our community! 🚗🎨

Posted 9 months ago

“Hi, Thank you for asking me to write a review. Product came quickly but it s quite hard to use and we would have preferred a brush type stick which from experience is easier to apply.”

Helpful Report

Posted 9 months ago

Hi Sheena, thank you for taking the time to share your experience with us. We're glad to hear that your product arrived promptly. However, we're sorry to hear that you found it challenging to use. Your feedback is incredibly valuable to us, and we appreciate your suggestion regarding the applicator type. We understand that a brush-type stick may offer easier application based on your experience. If you're encountering difficulties with the paint, we encourage you to reach out to us at info@touchuppaintfactory.co.uk. Our team would be happy to provide you with some tips and suggestions to help you achieve better results. We're here to assist you further and ensure your satisfaction with our product. Thank you once again for sharing your feedback with us.

Posted 9 months ago

“Great product”

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Posted 9 months ago

Thank you for taking the time to share your feedback to us, Sandra! 💙

Posted 9 months ago

“Brilliant colour match, the best I've had. Touch up paint and aerosol both excellent colour matches, will not buy from anywhere else. First class delivery service too.”

Helpful Report

Posted 9 months ago

Hello Kate! Thank you ever so much for your generous words. We're delighted to have fulfilled your expectations both in service and product quality. It's truly an honour to be your trusted choice for touch-up paint needs, and we're here for any future touch-ups you may require. Your support means the world to us! 🚗🎨

Posted 9 months ago

“A fantastic paint match with my 8 year old V70, I was expecting a very slight difference but no it matched perfectly, thanks guys +++++, the paint arrived well packaged and quickly.”

Helpful Report

Posted 9 months ago

Hello Stephen, thank you for taking the time to share your experience with us. We are glad to have met your expectations with our paint, and delivery. We look forward to serving you again in the future. Thank you for choosing Touch Up Paint Factory! ✨✨

Posted 9 months ago

“Easy website, Rapid despatch. I bought two paint colours: The "MG X Power Grey" was an excellent match while the BMW white was not quite there but good enough. The 'brushes' included were only really good enough for spots.....for anything bigger I used a small brush.”

Helpful Report

Posted 9 months ago

Hello Paul, thank you for sharing your experience with Touch Up Paint Factory. We truly appreciate your feedback. While we're pleased that your overall experience was positive, we want to emphasize our unwavering commitment to our 100% colour match guarantee. If any of our paint colours don't meet your expectations, we're fully prepared to either remake the paint to achieve the exact match or provide you with a refund. Your satisfaction is our top priority, and we're dedicated to ensuring that you're completely happy with your purchase. Just email us and our team shall investigate on this. Should you have any further feedback or require assistance, please feel free to reach out to us. We appreciate your support and look forward to continuing to serve you.

Posted 9 months ago

“Easy to order and when campervan didn’t come up by reg number with specific colour , I was contacted for exact paint code”

Helpful Report

Posted 9 months ago

Thank you for sharing your experience, Terence! We're pleased to hear that ordering was a breeze for you. We appreciate your flexibility and understanding, and we're here to help with any further assistance you may need!

Posted 9 months ago

“Good service, excellent product, paint match was perfect.”

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Posted 9 months ago

Hello Chris, thank you for sharing your experience with TUPF and for the amazing 5-star rating! 💙

Posted 9 months ago

“Excellent service very quick delivery”

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Posted 9 months ago

Thank you for your feedback, Christopher! 💙

Posted 9 months ago

“Good match. Works a treat.”

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Posted 10 months ago

Hello Keith! Thank you for taking the time to share your experience with TUPF! ⭐

Posted 9 months ago

“Touchup pen was delivered promptly, is easy to use and is an excellent colour match. Highly recommended.”

Helpful Report

Posted 10 months ago

Hi Martin! We sincerely appreciate your kind words. It brings us great joy to know that we've successfully met your expectations in terms of delivery, quality, and usability.

Posted 9 months ago

“Bought Giant Chameleon Mars paint for my bike. First i got the completely wrong paint as it should be more dark brown but got some green paint instead. Touch Up Paint Factory immediately took action and sent a new paint as quickly as possible after i sent a complaint to their support.”

Helpful Report

Posted 10 months ago

Hi Ludwig! Thank you for taking the time to share your experience with us. We apologise for the initial issue; maintaining high standards is our priority, and we regret any inconvenience caused. We're pleased to hear that our team promptly addressed the issue by sending you the correct paint after you reached out to our support team. We're grateful that this initial setback ultimately led to a perfect 5-star rating experience for you. If you have any further questions or concerns, please don't hesitate to let us know. Your satisfaction is important to us, and we're committed to serving you better in the future. Thank you for your understanding and for giving us the opportunity to make things right.

Posted 9 months ago

Touch Up Paint Factory is rated 4.6 based on 3,951 reviews