Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 3,789 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 3,789 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 31st January 2025

109

Anonymous

Anonymous // 01/01/2019

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“I have not had time to use the product yet but it was delivered very promptly.”

Helpful Report

Posted 9 months ago

Hello John! Thank you for sharing your feedback! We understand that you may not have the time to use our product, but when you do get the chance to try it out, we hope it exceeds your expectations. If you encounter any questions or need assistance once you've had the opportunity to use the paint, please don't hesitate to reach out. Our team is here to support you every step of the way. Thank you for choosing TUPF. We look forward to serving you again in the future!

Posted 9 months ago

“I have no complaints websites very easy to use, kept me informed. Product is good will definitely use again if needed.”

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Posted 9 months ago

Thank you so much for your kind words and for taking the time to share your experience with TUPF! We're thrilled to hear that you found our website easy to use and that we met your expectations with our service throughout the process. It's fantastic to know that you're satisfied with the paint and that you would choose us again in the future if needed. We truly appreciate your support and look forward to serving you again whenever you need us!

Posted 9 months ago

“I haven't had a chance to use the paint yet, so no opinion on that for the time being, however, the online transaction and subsequent delivery of the paint went without a hitch. Just like 99.9% of all of my online transactions. Just to add, I think these constant requests from companies for reviews on their service and products are mostly a waste of everybody's time. Take the example I've just given. How on Earth would it help anyone decide whether or not to buy paint from The Touch Up Paint Factory. What a facile and banal world we now live in!”

Helpful Report

Posted 9 months ago

Hello Chris, we appreciate you taking the time to share your feedback, and we're glad to hear that your online transaction and delivery experience with Touch Up Paint Factory went smoothly. While we understand your perspective on review requests, they play a crucial role in helping us continually improve our service and products. Reviews provide valuable insights for both potential customers and our team to ensure we meet and exceed expectations. However, we apologize if it feels intrusive or burdensome. Your time is valuable, and we strive to make the review process as seamless as possible. Regarding your upcoming experience with the paint itself, we hope it meets your expectations once you've had the chance to use it. If you have any questions or concerns about the product or anything else, please don't hesitate to reach out. Thank you again for choosing Touch Up Paint Factory. We truly appreciate your support and feedback.

Posted 9 months ago

“Excellent quality and service paint dead on match easily applied”

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Posted 9 months ago

Hello Matthew, thank you so much for taking the time to share your experience with us. We are glad to have met your expectations with our service, and we're committed to continuing to exceed them in the future. Thank you for your support and trust in us. We look forward to serving you again soon!

Posted 9 months ago

“Excellent service. The paint colour match was absolutely bang on. Well worth the money”

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Posted 9 months ago

Hello Stacey, we are glad to have met your expectations with our service. It brings us great joy to hear that you achieved a perfect match. Thank you for taking the time to share your experience with us.

Posted 9 months ago

“Paint perfect colour match. Will be ordering another for my wife's car!”

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Posted 9 months ago

Hello Doug, we're delighted to hear that you found the paint to be a perfect colour match! Thank you for your positive feedback. We look forward to assisting you with your wife's car as well. Don't hesitate to reach out if you need any further assistance. Happy driving!

Posted 9 months ago

“Worked great just what I wanted cheers and very good delivery too”

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Posted 9 months ago

Hello Stephen, we're thrilled to hear that our product worked great for you and met your expectations! Thank you for your positive feedback, and we're glad to know that you were satisfied with our delivery service as well. Cheers to many more successful touch-up!

Posted 9 months ago

“Paint pen doesn’t allow good coverage with poor paint flow and the blue is way too dark. Looks ok once polished”

Helpful Report

Posted 9 months ago

Hello David, we're sorry to hear about your experience, but we appreciate you taking the time to share your feedback with us. If you encountered any issues while using the pen, please don't hesitate to reach out to our customer service team at info@touchuppaintfactory.co.uk. We're here to assist you and address any concerns you may have.

Posted 9 months ago

“Delivered on time and well packed, complete instructions for use”

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Posted 10 months ago

Hello Terry, thank you for taking the time to share your experience. We are glad that we've met your expectations with our product. Thank you for your ⭐⭐⭐⭐⭐ review!

Posted 9 months ago

“Not the best finish with this tip on the pen, colour good though, won't purchase this type of pen again. The undercoat pen seemed fine, it went on alot better but it is a different type of paint....”

Helpful Report

Posted 10 months ago

Hello Philip, we're sorry to hear that you weren't completely satisfied with the finish of the pen tip. We value your feedback and will take it into consideration as we strive to improve our products. We're glad to hear that you found the color to be good and that the undercoat pen worked well for you. If you encountered issues with our products, we have our helpful team at info@touchuppaintfactory.co.uk that you can contact and will guide you. However, we thank you for sharing your experience with us.

Posted 9 months ago

“Good useful product but expensive”

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Posted 10 months ago

Hello Lesley, we appreciate your feedback! While we strive to provide quality products, we also understand the importance of value or our service and products. We'll take your comment into consideration as we continue to improve our offerings. Thank you for your review!

Posted 9 months ago

“perfect match good paint”

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Posted 10 months ago

Hello Frank, we are pleased to know that we've met your expectations with the paint match. Thank you for your review!

Posted 9 months ago

“Fast delivery, well packed & a reasonable price. I will shop here again.”

Helpful Report

Posted 10 months ago

Hi there! Providing prompt delivery and ensuring products arrive safely is one of our priority, and we are glad to hear your experience. Thank you for highlighting our reasonable pricing as well! If you ever need anything else or have further questions, don't hesitate to reach out. We're here to help!

Posted 9 months ago

“Got this touch up paint and it was a brilliant match”

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Posted 10 months ago

Hello Julie, thank you for leaving us a ⭐⭐⭐⭐⭐ review on our product. Your positive feedback is greatly appreciated.

Posted 9 months ago

“Pen arrived swiftly”

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Posted 10 months ago

Hello Tom, while we may have gotten a ⭐⭐⭐ review from you, we appreciate you sharing your experience with the prompt delivery of the pen. If you ever need anything else or have further questions, don't hesitate to reach out. We're here to help!

Posted 9 months ago

“Found the touch up brush too course Paint was near enough but not bang on but original may be lost due to age”

Helpful Report

Posted 10 months ago

Hello Trevor and Pauline! While we did not get a glowing ⭐⭐⭐⭐⭐ review from you. We still want to thank you sharing your feedback and experience with TUPF. TUPF's paint matches the vehicle's original colour code when it was new. It doesn’t account for any fading, UV damage etc as that would be impossible with so many variables. We appreciate your feedback with the brush, and we will forward this to our team for future product enhancements. If you encounter issues in the future, just know that our helpful team at info@touchuppaintfactory.co.uk is just an email away, or you can call us and we'd be glad to help!

Posted 9 months ago

“Instructions with the product were inadequate. There were two tubes of paint in the package, which looked identical, was the extra just a spare or did it have another purpose? Other items were not clear how to use them. I only had a scratch on the vehicle and although I have covered it with the paint it looks very amateurish and poor.”

Helpful Report

Posted 10 months ago

Hello David, we're truly sorry to hear about your experience. This is not the level of satisfaction we aim to provide our customers. Your feedback is valuable to us. Could you please email us at info@touchuppaintfactory.co.uk with your order number and details of the issue? Our team will promptly assist you in guiding and sharing some uggestions to address your concerns. We're committed to ensuring your satisfaction and resolving any issues you may have.

Posted 9 months ago

“Very quick turnaround”

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Posted 10 months ago

Hello Ian, thank you for leaving us a 5 ⭐ review!

Posted 9 months ago

“Very pleased with the quick and efficient service. Paint match is close to perfect.”

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Posted 10 months ago

Hi! Thank you for giving us a ⭐⭐⭐⭐⭐. We are delighted to know that you are pleased with the service and the paint match. Thank you for taking the time to share your experience with us.

Posted 9 months ago

“Good delivery and paint.”

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Posted 10 months ago

Hello there! We are pleased to know that you we've met your expectations with the delivery and our product. Thank you for taking the time to share your experience with us.

Posted 9 months ago

Touch Up Paint Factory is rated 4.6 based on 3,789 reviews