Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 3,730 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 3,730 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 20th December 2024

108

Anonymous

Anonymous // 01/01/2019

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“Excellent Colour Match and Very Easy To Apply”

Helpful Report

Posted 4 months ago

Thank you for sharing your experience with TUPF! 🚗✨

Posted 3 months ago

“Paint match was fine but I ordered the pen so that the touch in would be more detailed. When it arrived I used it and straight away the nib lost shape that badly that I would of been better with a brush. I was told I could not have a refund because the colour matched but I would be sent some new nibs which I was ok with. In changing the nib of course you then loose paint and makes a mess. The same issue has happened with the new nib which are obviously not fit for purpose. I was only sent 2 replacement nibs also. Very poor but also my fault for not going to BMW as there is very little price difference”

Helpful Report

Posted 4 months ago

We’re sorry to hear about the issues you’ve faced with the pen and nibs, Richard. It’s disappointing when a product doesn’t live up to expectations, especially when it compromises the quality of your work. We understand your frustration with the nibs losing shape and the mess caused during replacement. The fact that the replacements didn’t resolve the problem is certainly not acceptable. Please reach out to us at info@touchuppaintfactory.co.uk or call us on +44 (0) 1295 380 495 so we can discuss how to make things right and ensure you have a better experience in the future.

Posted 3 months ago

“Excellent quality paint and match negated by the fact that of my three orders, two have been delivered missing items. Customer service has been very good, but there isn’t a good excuse for getting an order wrong with resulting delays in delivery.”

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Posted 4 months ago

Hi there, Chic! 👋 We're sorry to learn the experience that you had, we understand how frustrating it is to face delays due to incomplete deliveries. We appreciate your patience and kind words about our customer service. Thank you for bringing this to our attention, and we’re committed to improving our processes to prevent similar issues in the future. 😊💙

Posted 3 months ago

“Paint match is perfect”

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Posted 4 months ago

Hello Julian! Thank you for sharing your paint match experience with Touch Up Paint Factory. We are glad that you have chosen our product to aid you in repairing your vehicle. 🚗✨

Posted 3 months ago

“The colour match was perfect and the service was top notch”

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Posted 4 months ago

Awesome, Andrew! We're thrilled to hear that the paint match met your expectations and that you found our service excellent. Looking forward to serving you again in the future! 💙

Posted 3 months ago

“Fast del. Very good to deal with”

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Posted 4 months ago

Thank you for sharing your experience with TUPF and for giving us a perfect ⭐⭐⭐⭐⭐ rating, Paul! 💙

Posted 3 months ago

“Hi Thanks for a great product. It was used to tuch up a black mercedes vito and the colour is spot on.”

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Posted 4 months ago

Hello Tim, thank you for taking the time to share your Touch Up Paint Factory experience. It's always satisfying to know that our product has helped keep your vehicle look its best. 🚗✨

Posted 3 months ago

“Easy to order correct paint for car with prompt delivery”

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Posted 4 months ago

Thank you for taking the time to share your paint match and delivery experience with Touch Up Paint Factory, Rod! Glad that we were able to deliver it up to your standards. If you need anything else or have any more questions, feel free to get in touch. Looking forward to assisting you again in the future! 💙

Posted 3 months ago

“Touch up pen exactly what wasrequired for my particular job which also came with sound advice on how to apply the paint .Brilliant srvice. Brilliant Company.”

Helpful Report

Posted 4 months ago

Wow! Thank you for your great words, Graham! It’s wonderful to hear that we have met your standards. If you ever need more assistance or have any other questions, just let us know—brilliant service is always our goal, and we’re here to help with a smile! 🤩💖

Posted 3 months ago

“Extremely easy to use and get right colour match.”

Helpful Report

Posted 4 months ago

Hello Mr. Holliman! Thank you for your kind words. We're always delighted when our customers find the process straightforward and effective. If you need any more assistance or have further questions, just give us a shout—after all, we’re here to make sure everything’s a perfect match! 🎨🚗✨

Posted 3 months ago

“First rate product and service”

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Posted 4 months ago

Thank you for your succinct and glowing review! We are pleased to know that you considered our paint and service top notch. If there's ever anything more needed or if you have any questions, feel free to get in touch. Here’s to keeping things first-rate all the way! 🥇🤩

Posted 3 months ago

“Great colour match for my old Suzuki swift, it was bought to cover up damage on the door as someone had opened their car door onto mine whilst in a parking bay.”

Helpful Report

Posted 4 months ago

Hello Marie! Thank you for taking the time to share your experience. It’s always frustrating when parking mishaps occur, but it's great to know Touch Up Paint Factory's touch-up paint has given your door a fresh lease of life. Should you need any further assistance, just give us a shout—after all, we’re here to help ensure your car stays looking its best, no matter what life throws at it!🚗✨ 💙

Posted 3 months ago

“You supplied me with bronze yellow touch up paint for my 1971 MG Midget which is in original condition and I have owned for the last 48 years. The order arrived quickly and the colour match and quality of the paint is superb. It has helped me to maintain the car in first class condition.”

Touch Up Paint Factory 5 star review on 5th September 2024

Helpful Report

Posted 4 months ago

Oh David! That's awesome to hear! Maintaining a classic car in such impeccable condition after 48 years is no small feat, and it’s an honour to be a part of that journey. We’re thrilled that the quick delivery and quality of the paint have contributed to keeping your beloved car in top shape. Thank you for choosing Touch Up Paint Factory! Happy driving!💙✨ 🚗💨

Posted 3 months ago

“Great service and product. Bought to cover a few stone chips and struggled to find them to put the second coat on. Perfect colour match!”

Helpful Report

Posted 4 months ago

Thank you for giving us a perfect ⭐⭐⭐⭐⭐ rating, James! Glas that we were able to help you have your chips sorted out. Happy driving! 🎨🚗✨

Posted 3 months ago

“Perfect match.”

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Posted 4 months ago

Thank you for taking the time to share your experience with the paint match, Peter! 🎨🔥⭐

Posted 3 months ago

“An excellent service - the goods arrived promptly and the colour matches were terrific. Great instructions and tips were included which made the whole process run pretty smoothly. The main thing was that my wife was very pleased to see her car looking good again after I had caused the scratches and damage!”

Helpful Report

Posted 4 months ago

Thank you so much for your wonderful feedback and for your perfect ⭐⭐⭐⭐⭐ rating, Mark! We're pleased that the instructions and tips helped make the process a bit smoother. Most importantly, it’s great to know that your wife is happy with how her car looks now—consider it a triumph of both restoration and diplomacy! Should you need anything else, feel free to give us a shout. After all, keeping both cars and relationships in top shape is a win-win! 💙 🚗✨

Posted 3 months ago

“I was sceptical when I ordered but it did an amazing job! You have to have patience and be gentle when applying but the colour match is 100% perfect. I found that if I let it dry for a few minutes then wet my finger tip and smooth it over it gave a great finish.”

Helpful Report

Posted 4 months ago

Thank you for taking the time to share your experience, Thomas! We're delighted to hear that the product exceeded your expectations and that the colour match was spot on. Thank you for sharing what worked well for you, it could also be helpful to others. If you ever need more guidance or have any other queries, don't hesitate to reach out. After all, patience and a little finesse go a long way, much like the perfect cup of tea! 🚗✨

Posted 3 months ago

“The colour match was perfect.”

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Posted 4 months ago

That's great to hear, Stanley! Thank you for sharing your Touch Up Paint Factory experience! ⭐⭐⭐⭐⭐ 💙

Posted 3 months ago

“Great prompt service and the correct product I ordered”

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Posted 4 months ago

Awesome! Thank you for your glowing 🌟🌟🌟🌟🌟 rating, Leslie! If you need more touch-up needs, you know where to find us! 🚗✨

Posted 3 months ago

“Originally ordered spot touch up kit for Vauxhall Astra with Techical Grey paint. Exccellent match and perfect coverage. I also had a larger patch which was too large for touch-up so have now orderd a spray kit. The car colour looks different in diferng light conditions and the supplied paint matches accurately. Highlyrecommended!”

Helpful Report

Posted 4 months ago

Thank you for the great feedback, David! Paint can indeed look different under various lighting conditions, so we're pleased the match remains accurate. Your recommendation means a lot to us. 🚗✨

Posted 3 months ago

Touch Up Paint Factory is rated 4.6 based on 3,730 reviews