Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 3,944 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 3,944 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 23rd February 2025

110

Anonymous

Anonymous // 01/01/2019

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“Really good service easy to use site and would recommend”

Helpful Report

Posted 1 year ago

Hi Christopher, thank you for taking the time to share your experience with us. We're delighted that you found navigating our website to be easy and that you were pleased with the service you received. Your recommendation means a lot to us, and we truly appreciate your support. If you ever need anything else or have any questions, feel free to reach out. We're here to help!

Posted 11 months ago

“Fantastic touch up pen received very quickly and already used it very pleased and an amazing result highly recommend.”

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Posted 1 year ago

“Ok nothing special no different to the old touch up pens you use to get on the carrousel in the local car spares don't listen to the waffle”

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Posted 1 year ago

We're sorry to hear that our product didn't meet your expectations. We always aim to provide our customers with quality touch-up solutions that offer noticeable results. Every customer feedback is valuable to us and if you have suggestions on how we can improve, please feel free to reach out to us directly.

Posted 1 year ago

“best place to get car spray”

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Posted 1 year ago

Hi Jonathan! Thank you for your kind words and choosing us. If you have any questions or need further assistance, don't hesitate to reach out. We're here to help!

Posted 11 months ago

“This site was very easy to use after some confusing ones. Easy to get the correct paint for my car with prompt delivery.”

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Posted 1 year ago

Hi Alan, we're thrilled to hear that you found navigating our website with ease and that our delivery speed met your expectations. Your feedback is greatly appreciated, and we're grateful that you took the time to share your positive experience with us!

Posted 11 months ago

“Very happy with the touch up pen! The colour is exact! And very easy to use! Would 100% recommend”

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Posted 1 year ago

Hi Austin, we appreciate your recommendation. We are pleased to know that the colour match is spot on, especially your experience with the application. If you need help or have concerns, just slide in our inbox. We're here to help!

Posted 11 months ago

“Not a very accurate colour match, and expensive for amount provided. I think in future I wold get it mixed locally. Just bought this online to save time. Bought another one on Amazon for £9.95 free delivery. After all that, I found the left over paint in the garage from a previous repair from the chip man. I should have called them out again as their paint, mixed on site, matched perfectly.”

Helpful Report

Posted 1 year ago

Hi there, Sean. Thank you for sharing your experience with us, and we're sorry to hear that our paint does not match your vehicle. We understand the importance of an accurate colour match and the value of your time and money. I'd like to share with you that Touch Up Paint Factory offers 100% colour match guarantee that means if your paint does not match, email us at info@touchuppaintfactory.co.uk and our team will work on your issue to have it sorted out. If you ever decide to give us another chance in the future, please don't hesitate to reach out as we are here, ready to help!

Posted 1 year ago

“The order went through quick and it was despatched promptly however DHL parcels who are used for deliveries left a lot to be desired. The driver said he couldn't find the property on two occasions. Communication was difficult and DHL parcels who are UK mail in disquise have a poor customer service. I did eventually get the delivery 4 sdays later! But can't fault Touch up Paint, thier products are great.”

Helpful Report

Posted 1 year ago

Hi Gary, we sincerely apologize for the delivery delay and any inconvenience it may have caused you. While we always aim to provide efficient service, sometimes external factors beyond our control can lead to unexpected delays. Your feedback is invaluable to us, and we will take note of this to improve our processes. Thank you for your understanding and patience. If you have any further questions or concerns, please don't hesitate to reach out.

Posted 1 year ago

“Great service & rapid delivery however, got to wait for better weather before I can test accuracy of colour match. A+ so far!”

Helpful Report

Posted 1 year ago

Thank you for sharing your experience, Jane! We're thrilled to hear that you had a great experience with our service and delivery. We understand that you want to check the colour match in suitable weather conditions for easy application and drying. We're confident you'll be pleased with the result. If you have any questions or need further assistance, don't hesitate to reach out. We're here to help!

Posted 11 months ago

“Bought a paint pen in tornado Red for my golf, delivery was quick and the paint was a perfect colour match and easily the best way of applying paint to stonechips.”

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Posted 1 year ago

Thank you for your review, Sean! We're delighted to hear that you had a positive experience from delivery to application, including the paint match. If you have any further questions or need assistance in the future, feel free to reach out. We're here to help!

Posted 11 months ago

“A great product with plenty of applicators for all those little stone chips.”

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Posted 1 year ago

Thank you for your feedback! We're glad to hear that we've met your expectations in addressing stone chips. Just know that if you have questions or concerns, we're here to help!

Posted 11 months ago

“Easy to order. Exact match colour of paint. The paint is really good to use no clogging of the nozzle. Excellent finish. Well Packed and was informed all the time of the delivery. Highly recommend you.”

Touch Up Paint Factory 5 star review on 21st February 2024

Helpful Report

Posted 1 year ago

Hi Terry, we appreciate your recommendation and glad to hear your positive experience. It's fantastic to know that you had a smooth experience with our product, from its ease of use to its excellent finish. our feedback means a lot to us, and we look forward to the opportunity to serve you again in the future. Thank you for sharing your positive experience with us!

Posted 11 months ago

“Fantastic service paint colour is a perfect match I defo would use this company again thankyou so much”

Helpful Report

Posted 1 year ago

Hi Marshall, thank you for sharing your experience with our team and the paint match. Your satisfaction is our utmost priority, and we're thrilled that you would consider using our company again in the future. It means a lot to us to know that we've met your expectations. Thank you so much for choosing us!

Posted 11 months ago

“Really pleased with the paint pen. Company really helpful in identifying colour code for my vehicle which was not included on the data plate”

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Posted 1 year ago

Hi David! We're thrilled to hear that you're pleased with the paint pen. It's great to know that our team was able to assist you in identifying the colour code for your vehicle. Your satisfaction is our priority, and we're delighted that you're happy with both the assistance you received and the paint match. Thank you for sharing your experience

Posted 11 months ago

“I bought a touch up brush from Amazon but I wasnt happy with the match - even though they asked for the reg. Touch up paint factory was a bit more expensive but the match is perfect and the application a lot easier with the pen than a brush.”

Helpful Report

Posted 1 year ago

Hello Karen! We understand the frustration of receiving a mismatched product. Nevertheless, we're thrilled to hear that our paint perfectly matched your vehicle. While the price at TUPF might be slightly higher than our competitors, it's essential to highlight that we utilize world-leading automated equipment for precise colour matching. This enables us to offer a 100% colour match guarantee. Our goal is to provide not only a precise colour match but also an easy application process for our customers.

Posted 11 months ago

“I recently ordered an all in one paint pen which came very quickly to touch up some stone damage on my bike frame. I found it very easy to use and now can hardly see the damage. I’d definitely recommend this product.”

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Posted 1 year ago

Hi Adam, thank you for sharing your experience while using our paint! It's fantastic to know that the damage is hardly visible now. Your recommendation means a lot to us, and we're grateful for your support. If you ever need assistance or have any questions in the future, feel free to reach out. Take care and enjoy the ride!

Posted 11 months ago

“When asked good advices was given and speedy delivery and it certainly did the job”

Helpful Report

Posted 1 year ago

Hi Mary, we're pleased to hear that you found our tips and suggestions helpful and that your order arrived quickly. It's great to know that our product was able to meet your needs.

Posted 11 months ago

“very happy with my order, and the ease of how to order the item I wanted. fast delivery, I will use you again without a doubt”

Helpful Report

Posted 1 year ago

We're glad to hear that you're happy with your order and that the ordering process was easy for you. Providing a seamless experience from start to finish is our goal, and we're glad to know that you found it fast and convenient. Thank you for your kind words, and we look forward to serving you again in the future!

Posted 11 months ago

“The paint colours are perfect matchs and it make life so easy”

Helpful Report

Posted 1 year ago

Hello David! We appreciate your feedback. It brings us great joy to learn that the paint match lived up to your expectations and made things easier. Thank you again for choosing Touch Up Paint Factory.

Posted 11 months ago

“Very impressed with th service & the quality of the paint - amazing match! I would just like to say 1 thing as a rank amateur at car painting I would have had liked a bit more guidance in the literature but still a great product will definitely use you again”

Helpful Report

Posted 1 year ago

Hi John! We're thrilled to hear that you were impressed with both our service and the quality of the paint. Your satisfaction is our priority, and we're delighted that the colour match exceeded your expectations. Thank you for your suggestion regarding providing more guidance with the procedure. Please feel free to email us at info@touchuppaintfactory.co.uk if you need any assistance or tips with the application process. Our team is here and ready to help! Rest assured, your feedback will be forwarded to our team for future innovations with the product. Thank you again for choosing Touch Up Paint Factory. We look forward to serving you again in the future!

Posted 11 months ago

Touch Up Paint Factory is rated 4.6 based on 3,944 reviews