Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 3,789 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 3,789 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 31st January 2025

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product , good colour match and fast delivery Thanks”

Helpful Report

Posted 10 months ago

Hello Neil, we are pleased that you satisfied with the product the the prompt delivery. Thank you for taking the time to share your experience with us.

Posted 9 months ago

“Tracked and efficient service”

Helpful Report

Posted 10 months ago

Hi! Thank you for your kind words and we are pleased that we've met your expectations with our service. We appreciate you sharing your experience with TUPF.

Posted 9 months ago

“It was what I ordered and delivered speedily”

Helpful Report

Posted 10 months ago

Hello Mrs. Wison, we are pleased to know that you are satisfied with the delivery service. Thank you for your review!

Posted 9 months ago

“After an initial problem where the wrong items were sent this was quickly rectified and replacements were sent. I did think that having had to print out a return label and drive to a post office, that I'd be given a small token by way of an extra paint bottle, but nothing was forthcoming. I'd still recommend this company and will use them again in the future.”

Helpful Report

Posted 10 months ago

Hello Barry! Thank you for sharing your experience with us. We apologize for the initial issue but we are glad you gave us the opportunity to quickly rectify it. As part of our 100% colour match guarantee, we either remake your paint or provide you a refund. We appreciate your understanding and patience throughout the return process. We're grateful for your recommendation and look forward to serving you again in the future.

Posted 9 months ago

“Just amazing done the job”

Helpful Report

Posted 10 months ago

Hello Ronald, thank you for your great review!

Posted 9 months ago

“After 3 different vendor's paint. Finally got paint that actually matched colour of my car. When bought my audi I didn't know that audi call it exclusive and do not supply touch up paint. So thanks for matching colour”

Helpful Report

Posted 10 months ago

The pleasure is all ours in helping you find and provide the perfect colour match for your exclusive colour of your Audi. Thank you for your trust with TUPF, Michael!

Posted 9 months ago

“Slightly dark but very good. 100% better than genuine Honda touch up paint. Pen very easy to use.”

Helpful Report

Posted 10 months ago

Hello Robert, while we are a star away from getting a perfect 5 from you, we would stil like to thank you for taking the time in sharing your experience with us. However, we do understand that you had an issue with the paint itself, we'd like to apoligise for the inconvenience. For any concerns like this, please feel free to reach out to us via email at info@touchuppaintfactory.co.uk. Our dedicated team will promptly investigate the darker shade paint you received from us and assist you further.

Posted 9 months ago

“Very pleased with touch up paint colour was spot on. Easy to apply..”

Helpful Report

Posted 10 months ago

Hello Gary, we are thrilled to know that you are pleased with our product and that the paint is spot on. Than you for sharing your experience with us, Gary!

Posted 9 months ago

“The touch up pen is great easy to apply and the colour match was spot on great product and quick delivery highly recommend”

Helpful Report

Posted 10 months ago

Hi John, thank you for your glowing ⭐⭐⭐⭐⭐ review! We're thrilled to hear that you found our pen was easy to use and provided a spot-on colour match for you. We strive to deliver great products with quick delivery, and we're delighted that we could meet your expectations. Your recommendation means a lot to us.

Posted 9 months ago

“Perfect match”

Helpful Report

Posted 10 months ago

Hello Robert! Glad to hear you received a perfect match.

Posted 9 months ago

“Very good product at a competitive price. Would recommend.”

Helpful Report

Posted 10 months ago

Hello there! Thank you for your positive feedback! We're delighted to hear that you found our product to be of high quality and competitively priced. Your recommendation means a lot to us.

Posted 9 months ago

“After dragging a large Ikea box out of my car, I was horrified to find I'd taken a corner of paint off of my bumper. I came across this site, ordered my paint, based upon my registration, and it turned up within a matter of days. The instructions they sent, also on their site, is pretty generic and I ended up with 2 pots of paint, which I wasn't expecting. I ended up ringing them, and they were friendly and helpful. However, those instructions could be better, so I don't have to ring them in the first place, however pleasant they may be! But the paint was great and I'd recommend them.”

Helpful Report

Posted 10 months ago

Hello David, thank you for sharing your experience with us. We are sorry to know the reason behind using our paint, but we are glad that our product was able to provide the solution you need. We appreciate your feedback regarding the instructions and will forward it to our team for future product enhancement. We're thrilled to hear that you found our paint great and we truly appreciate your recommendation. Thank you!

Posted 9 months ago

“The Paint Factory website was easy to navigate and I found just what I wanted.”

Helpful Report

Posted 10 months ago

Hello Peter, we're glad to know that you found the navigation on our website easy and that you were able to find exactly what you were looking for! Ensuring a seamless shopping experience is a priority for us. While we may not have achieved a perfect 5, we truly value your feedback and appreciate you taking the time to share your experience with us here at TUPF.

Posted 9 months ago

“Got it next day really prompt service excellent product. They’ve linked with Giant Bikes to ensure perfect colour match.”

Helpful Report

Posted 10 months ago

Hello Mark, we're thrilled to hear that you received your order promptly and that you're pleased with our service and product! Thank you for sharing your experience.

Posted 9 months ago

“Great product”

Helpful Report

Posted 10 months ago

Hello James, thank you for your feedback!

Posted 9 months ago

“Very efficient service. Spray paint can arrived promptly and was very easy to use. I have never previously used spray paint. The colour was an exact match.”

Helpful Report

Posted 10 months ago

Hi there! We are glad that you found our product easy to use, especially that this is your first try using aerosols spray paints, and we are pleased to know that you are happy with the paint match.

Posted 9 months ago

“Great to deal with touch up turned up right on time.”

Helpful Report

Posted 10 months ago

Hello Gordon, thank you so much for your kind words! We strive to provide excellent service, and we're thrilled to hear that your touch-up experience was nothing short of fantastic.

Posted 9 months ago

“Very good. Great match easy to use dies the job”

Helpful Report

Posted 10 months ago

Hello Chris, we are glad that you are satisfied with your purchase. Thank you for your review. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!

Posted 10 months ago

“My paint arived quickly and was a perfect match. After a good shake and a few light coats the scratches vanished. A great product.”

Helpful Report

Posted 10 months ago

Hello Colin, Thank you so much for sharing your experience! It's wonderful to hear that the paint match was spot on and that the scratches seem to have disappeared. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!

Posted 10 months ago

“2nd time using them and again perfect colour match and so simply to apply. High recommended first class product 👍👍”

Helpful Report

Posted 10 months ago

Hello there! Thank you so much for your continued support as a repeat customer. We truly appreciate your loyalty and are delighted to hear that you're satisfied with your second purchase from us. Your recommendation means a lot to us nd serves as a testament to the quality of our products and service. If you ever need anything else or have any further feedback to share, please don't hesitate to reach out. We're here to help!

Posted 10 months ago

Touch Up Paint Factory is rated 4.6 based on 3,789 reviews