Touch Up Paint Factory Reviews

Name: Touch Up Paint Factory
Address: 23 Thorpe Place, Thopre Way Ind Est, Banbury, Oxfordshire
Rating: 4.55

4.6 Rating 3,730 Reviews

88 %

of reviewers recommend Touch Up Paint Factory

4.6

Based on 3,730 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Touch Up Paint Factory:

Touch Up Paint Factory (TUPF) was created to offer the DIY user the best possible paint and repair products so as to achieve a professional quality repair at home.

All of our products and chemistry is of the highest possible professional grade as we do not look to compromise on quality so as to give you the best possible tools to complete the best possible repair.

Touch Up Paint Factory 5 star review on 20th December 2024

108

Anonymous

Anonymous // 01/01/2019

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“Very efficient ordering, and the colour match for a metallic finish car is perfect.”

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Posted 4 months ago

Glad to thear that your Touch Up Paint Factory experience for your metallic paint has been great, Peter. Thank you for making us a part of your journey to repair your vehicle. 🚙✨

Posted 3 months ago

“Wrong shade of white took a over a week to arrive 1st class post not impressed!”

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Posted 4 months ago

Hello Kevin, we’re really sorry to hear that you received the wrong shade of paint. We understand how frustrating this must be, especially if it impacted your schedule to paint your car. We want to make this right for you as soon as possible. Please email us at info@touchuppaintfactory.co.uk or call us at +44 (0) 1295 380 495 so we can sort this out and find a solution that works for you. Thank you for your understanding.

Posted 4 months ago

“Easy to order and quick delivery and is very easy to use”

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Posted 4 months ago

Awesome! Thank you so much for your kind words, David! 💖

Posted 3 months ago

“Absolutely fantastic product. The colour match was perfect and the application process was easy and the finish was ace”

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Posted 4 months ago

Thank you for the fantastic feedback, Mark! Glad to know that we have met your expectations with the paint. If there’s anything else you need or if you have any more projects in mind, just let us know. Here’s to more ace results in the future!🚗✨

Posted 3 months ago

“Good communication and speedy delivery a nonl nonsense approach for DIY repairs.”

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Posted 4 months ago

Thank you for your feedback, David! We’re thrilled to hear that you found our communication and delivery prompt and efficient. If there’s anything else we can do to enhance your experience, please let us know. We appreciate your support and thank you for choosing us for your touch-up repair needs!

Posted 3 months ago

“To be able to purchase the correct spray paint by providing just a car registration made the ordering so much simpler. Everything required was delivered within a few days.”

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Posted 4 months ago

Thank you for your feedback, Ron! It’s great to know that our service streamlined your experience and that we met your expectations with the delivery. Thank you for Touch Up Paint Factory. Whenever you need us, we are here! 💙

Posted 3 months ago

“Very happy with the service and product, can't fault would definitely order again”

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Posted 4 months ago

Thank you so much for your kind words, Mark. We are glad that we were able to be a part of your journey in taking care of your vehicle. 💙

Posted 3 months ago

“excellent service touch up paint was a perfect match”

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Posted 4 months ago

Awesome, Graham! Thank you so much for sharing your TUPF experience. We are glad that we could join you in touch-up car paint journey! 🎨🚗✨

Posted 3 months ago

“Very good services. Thank you”

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Posted 4 months ago

Hello Martin! Thank you for your kind words and for choosing Touch Up Paint Factory for your car paint touch-up needs. 💙 🚗✨

Posted 3 months ago

“Great quality paint, matches perfectly. Would highly recommend.”

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Posted 4 months ago

Hello Alan, thank you so much for sharing your Touch Up Paint Factory experience. 💙

Posted 3 months ago

“A brilliant colour match always get mine from these people very good”

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Posted 4 months ago

Thank you for the wonderful feedback, Michael! It’s fantastic to know that you trust us for your touch-up needs. If there’s anything more we can do to keep up or if you need any assistance, don’t hesitate to reach out. Here’s to many more perfectly matched projects! 💙 🚗✨

Posted 3 months ago

“Colour was perfect. I bought the pen. The nib is a bit large for neat, very small chips. A fine nib or brush would be better.”

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Posted 4 months ago

Hello Karen! thank you for sharing your experience with Touch Up Paint Factory. We shall forward your concern with the nib to our team for consideration with future product development. If you have any other questions or need further assistance, please let us know. We're here to help ensure your touch-up experience is as smooth and precise as possible!💗

Posted 3 months ago

“Prompt delivery. The touch up paint appears to be quite thick but does a good job of covering. A fine soft brushallows good application and a smotth finish.”

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Posted 4 months ago

Thank you for your great feedback, Charles. While you may have had challenges in using the paint, we're glad to know it’s working well for you. If you have any tips or need further assistance, feel free to get in touch. We’re here to ensure you get the best results possible!

Posted 3 months ago

“Bought a pen. Prompt delivery and good colour match but instructions say fill scratch with paint avoiding putting paint on existing paint. With narrow scratches I find this impossible.”

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Posted 4 months ago

Hello Robin! Thank you for sharing your experience. We understand that applying paint to narrow scratches can be tricky, especially when trying to avoid existing paint. We appreciate your feedback and if you have questions or need assistance in paint application, you can certainly reach out to our paint experts at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495.

Posted 3 months ago

“Very poor instructions.”

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Posted 4 months ago

Thank you for your feedback. We’re sorry to hear that the instructions provided were not as clear or helpful as you needed. We understand that clear guidance is essential for a smooth experience, and it’s disappointing when it falls short. If you require any further assistance or clarification, please don’t hesitate to contact us at info@touchuppaintfactory.co.uk or call us on +44 (0) 1295 380 495. We’re here to support you and ensure you receive the help you need.

Posted 3 months ago

“Good product, very fast delivery”

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Posted 4 months ago

Hi there, Bogdan! Thank you so much for sharing your Touch Up Paint Factory experience. 💙

Posted 3 months ago

“My first touch up pen was perfectly matched and a synch to use. My second was a little mischevious and despite my best efforts I couldn't get the paint to flow. I ended up pulling the nib out and using it the other way round. A little cumbersome but the technique worked and again the paint match was spot on.”

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Posted 4 months ago

Hello Philip, thank you for sharing your experience with Touch Up Paint Factory. We are sorry for the issue you experienced with your second paint. Please know that you have our customer service team who can assist you should you encounter issues with the paint and they can be reached out at info@touchuppaintfactory.co.uk or at +44 (0) 1295 380 495. 💗

Posted 3 months ago

“Fantastic paint did an exact match. Would not see where it was applied. Would definitely recommend the products and the seller 5 Stars all round.”

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Posted 4 months ago

Hello Mr. Pancott! Thank you for sharing your feedback with Touch Up Paint Factory. We’re thrilled to know that our products and service have earned your recommendation. If there’s ever anything more needed, we’re just a call away. And remember, if you ever need to touch up any other areas, we promise our paint won’t let you down – it’s practically magic in a tin!

Posted 3 months ago

“Product and delivery service amazing. Just no same colour”

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Posted 4 months ago

Thank you for the positive feedback on our product and delivery service, Sebastian! We're delighted to hear that the service met your expectations. However, we're sorry to learn that the colour wasn’t a perfect match. We understand how important this is and would be keen to resolve the issue for you. Please reach out to us at info@touchuppaintfactory.co.uk or +44 (0) 1295 380 495 so we can make sure you get exactly what you need.

Posted 3 months ago

“The tip fell out and spread paint all over my bonnet I’m going to have to get a respray now”

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Posted 4 months ago

Hey there, Liam! We’re really sorry to hear that the tip fell out and caused such a mess. That’s certainly not the experience we want for our customers. We understand how frustrating this must be, especially when it leads to needing a respray. Please contact us directly at info@touchuppaintfactory.co.uk or call us on +44 (0) 1295 380 495 so we can discuss how to make this right and assist with any further support you might need.

Posted 3 months ago

Touch Up Paint Factory is rated 4.6 based on 3,730 reviews